Founded by Mark Eaton in 2017, The Corner Coworking (thecornercoworking.ca) opened its first location in 2018 in Cochrane, Alberta. Built on the foundations of connection, collaboration, and community, The Corner is growing rapidly with over 6,500 square feet of leased coworking space, 3,500 square feet of co-warehousing space, and more than 100 recurring monthly coworking and virtual members.The Corner is more than a place to work and access to affordable and flexible office space. The Corner will be a hub for businesses and citizens to connect, collaborate and build community. This will be a place to share ideas and possibilities with others, participate in learning events and showcase local businesses.

Bringing the benefits and advantages of collaborative working and workspaces to the town of Cochrane, Alberta.

•In my primary role of QA I was responsible for testing the 1Password apps and website to ensure only the very best products is released to our customers. Plan, execute and maintain test plans based on product and feature releases, across macOS, iOS, Android & Windows. Work closely with development teams to raise the quality of our products, through verification and reporting of defects and areas of opportunity for improvement.•I provided the very best Customer Support possible, in a high volume environment. Utilizing tools available to respond quickly and efficiently, whilst ensuring a personalized and friendly resolution.•Most recently I focused on Business Sales & Support. This involved building rapport, making a personal connection and developing a strong relationship with business customers soon after initial product signup. I determined the level of support required based on new customer's experience, team size and value to the company. Presented product demos, negotiated contracts and provided product support in a timely fashion to companies of 5 to 500+ team members.

Personal Shopping Specialist, Store Manager & Inventory SpecialistIntegral part of the Apple Retail inventory team, working closely with other Canadian BOH teams as well as regularly providing feedback and feature requests for Inventory Systems.Preparing UAT documents and processes for Apple Retail Systems.Guiding and empowering our Back of House team to achieve amazing results and ensure our stores are always looking ‘NSO-ready’.Training, mentoring and supporting a team of Apple employees, utilizing the resources available to me to improve the customer and employee experience.As a Store Manager & Personal Shopping Specialist in Edmonton & Calgary, I closely supported retail teams, as well as working as operations manager on IS&T, retail supplies and iPhone carrier liaison.

TELUS (Calgary)•Responsible for ensuring involvement of all stakeholders at regional locations through relationship development and maintenance.•Work in conjunction with the national Change Management Team on project launches and managing smaller ongoing projects within the region. Work in conjunction with other internal groups such as IT, Marketing and Engineering while representing the interests of Client Operations on project initiatives.•Responsible for conducting quality assurance testing during project release implementations. Provide project support to each group in the Strategic Planning & Execution team for national project launches as required.•Identify and communicate appropriate information to all stakeholders as required. Assist in supporting a communication plan for projects & initiatives as required.

TELUS Mobility (Calgary)•Provide daily operational support to Client Loyalty & Retention National Call Centres with a primary focus of Service Level Objectives. Act as an advisor to the Managers and Team Managers and internal point of contact for all call drivers that impact TELUS Call Centres from attaining service level objectives.•Manage and optimize outbound call volumes to balance service levels in a blended inbound/outbound call centre environment. Provides recommendations and approvals for staffing level requests (e.g. vacation, illness, and off queue work). Liaise with Schedule Clerks to make staffing adjustments such as Overtime Canvases etc. to make real-time staffing adjustments.•Liaise with Support Teams (e.g. Operations Support, Client Contact Wireless, Loyalty and Retention Operations and Analysis etc.) to ensure that all potential and known impacts to the call centres are understood and communicated to the Management Team.

TELUS (Calgary)•Provide technical support and service to clients related to wireless communications products and network issues.

Provide 1st and 2nd level support in my various roles. Troubleshoot systems and application in use by both external customers and internal support teams.Survey and analyze internal user needs, before designing, implementing and supporting applications for customer facing staff. Assist customers with enquiries in a timely and understanding manner using all tools necessary.As a Business Analyst, I was responsible for design, testing and implementation of Screen Pop and other Genesys CTI technologies, including IVR integration for 35 call centres nation-wide.