Business Process Analyst, Business Process Management - March 2016 to Present- Review and Test new Hellogic (Hellmann's Freight Forwarding Tool) releases - Setup and maintain master data in Hellmann's MDM system- Learn and analyze new systems and projects together with the stakeholders regarding efficiency improvement & special requirement- Train new users in the system- Supports EDI interface developments internally and for customers, also acts as translator between IT… Show more Business Process Analyst, Business Process Management - March 2016 to Present- Review and Test new Hellogic (Hellmann's Freight Forwarding Tool) releases - Setup and maintain master data in Hellmann's MDM system- Learn and analyze new systems and projects together with the stakeholders regarding efficiency improvement & special requirement- Train new users in the system- Supports EDI interface developments internally and for customers, also acts as translator between IT and Operations- Develop internal and customer reports using SAP in Hellmann's internal reporting tool- Responsible for Mecomo GPS monitoring and support- Datasteward for MENASA region, responsible for setting up SOPs and preparation of Master data in the system, coordinates with BPM counterparts worldwide and data quality monitoring. - Responsible for business process re-engineering- Responsible for the analysis and documentation of operational process requirements, IT requirements, reporting requirements, and staffing requirements, etc- Responsible for providing operational support during the Customer Implementation Process- Responsible for the development and drafting of SOPs Show less

Remote Desktop Agent/Hive Lead – June 2013 – March 2015Geek Squad - Accenture, Mandaluyong Manila, PhilippinesAccenture is a multinational management consulting, technology services, and outsourcing company. Geek Squad is a subsidiary of American multinational consumer electronics corporation Best Buy that provides services in-store, on-site, and over the Internet via remote access, and also provides 24-hour telephone and emergency on-site support.Job… Show more Remote Desktop Agent/Hive Lead – June 2013 – March 2015Geek Squad - Accenture, Mandaluyong Manila, PhilippinesAccenture is a multinational management consulting, technology services, and outsourcing company. Geek Squad is a subsidiary of American multinational consumer electronics corporation Best Buy that provides services in-store, on-site, and over the Internet via remote access, and also provides 24-hour telephone and emergency on-site support.Job descriptions:-Communicates with the client using chat support-Performs computer-related repairs, upgrades, computer check up, diagnostics, virus removal, application installation, antivirus installation, email troubleshooting and software troubleshooting-Handles, assist and monitor a hive consisting of four to six Agents------------------------------- IT Operations Analyst – March 2015-September 2015Navitaire - Accenture, Makati, Manila PhilippinesNavitaire is a transportation industry technology services subsidiary of multinational management consulting, technology services, and outsourcing company Accenture. Navitaire primarily offers systems for passenger reservations, travel commerce, ancillary revenue and merchandising, as well as revenue accounting and revenue management to airlines and rail companies.Job descriptions:-Supports Navitaire’s Skyledger, an integrated revenue accounting system-Executes query in MySql to select, update or delete a table-Handles the creation of accounts, password resets and roles of Skyldger users-Checks the accounting of all the Airline carries of SkyLedger for discrepancies and irregularities in records Show less