Mark Ager Email & Phone Number

Sunrise, Fl, Us

Miami, Fl, Us

Discovered client needs and determined product customization through comparison with off-the-shelf capabilities. Documented customization and configuration requirements, obtained sign off, and provided guidance during development and deployment. Developed documentation standards and procedures for the BA team. Mentored Junior BAs. Developed and championed standard tools and artefacts to improve the efficiency and effectiveness of the technical teams.Projects often followed a standard analysis plan but stakeholder analysis and communication plans were reviewed when addressing unusual scopes. Business requirements were often elicited through Joint Application Development sessions for configuration changes, or document analysis and requirements workshops for system interfaces. Complex interfaces were prototyped before finalizing the requirements so that expectations were accurate and edge cases could be explored.The organization was transitioning SDLC methodologies from waterfall to Agile and the requirements documentation was evolving to keep pace. A project would have one or more main BRDs that each described a process model and were registered as epics in JIRA. Each step in the process model was treated as a use case and documented as a user story. The user stories often contained UML sequence diagrams that were developed in coordination with system architects. > Defined EDI interfaces for membership and authorizations.> Collaborated with 3rd parties to define HL7 messaging for a new product line.> Defined information flows to integrate our systems with a state system’s REST API.Developed and championed:- Data dictionary to unify the company’s understanding of information.- Standard documentation to improve the consistency of developer directions and to simplify the creation of test plans- Standard workflows to improve communication with clients during design and quickly identify the scope of customizations.

Coral Gables, Fl, Us

Quickly learned new regulatory requirements. Analyzed business processes and policies, technical environments, and 3rd party application designs. Helped business users discover opportunities for improvement in their process flows and developed strategies for introducing IT-driven improvements.Organized vendor demonstrations and led analysis meetings to select appropriate products. When creating in-house solutions, managed multi-team development efforts (.NET & Java). Created requirement specifications, project management plans, deployment schedules, and training assignments to enable smooth transitions to the new systems. Managed stakeholder expectations during project execution.Provided some Business Intelligence services (reporting, querying, and performance analytics). Defined business decision needs and identified the appropriate data sources. Created new information flows (EDI) when required and published the results in appropriate formats (e.g. HTML, Excel, PDF).Coordinated quality control activities. Provided Tier 3 support when necessary.> Conducted a 9-month process analysis of the Office of Research Administration prior to the arrival of a new Associate Vice President. Various improvements were identified and realized during the project.> Analyzed IT support for administering the $350 million spent on research annually. Presented my findings, implemented high-impact improvements, and planned long-term advances.> Performed a market analysis and recommended IT improvements in preparation for new Conflict of Interest regulations. Designed and managed the development of bespoke software, and transitioned toward a continual improvement process.

Bay Area/Global, Us

Charged with analyzing business needs, proposing solution, and documenting technical, financial, and staffing requirements. Organized and directed online software architecture and development competitions; managed progress through client's quality assurance process and deployment into the production environment Supervised five-person senior development team; interviewed and hired four contract team members.> Improved product labeling procedures and reduced staff workload by implementing computerized labeling system based on a centralized product database.

Plano, Texas, Us

Part of 60-person team providing 24-hour, on-site support for one client’s voice, data, and cable facility; position requirements included RCDD certification and DHS Customs and Border Protection background check. Designed data cabling installations, selected installation contractors, and coordinated contractor-client communications and operations to minimize disruption to the client’s business while meeting project deadlines.> Recommended $.5 million asset management software acquisition based on extensive experience in data cabling, AutoCAD, and database architecture.> Designed and managed $1 million data cabling project implementation to connect one of the client’s new buildings to the existing computer network.> Increased employer's operational efficiency by automating standard business processes and procedures to improve proposal turnaround. > Recruited by client to fill vacant department manager position (conflicting priorities prohibited accepting the offer).

Designed and managed large data cabling installations. Evaluated feasibility of new markets and supplier offerings; created installation diagrams for site teams and "as Installed" plans for clients. Managed as many as seven direct reports and up to 25 assigned project resources.> Created PMO to support $1M+ projects.> Increased operational efficiency by developing and revising policies and procedures.> Improved staff allocation by tracking skills and knowledge and creating project templates to help define resource roles.> Initiated proactive project communications to ensure continuous quality and customer support.> Designed, implemented, and supported an IT system for a charity; comprising Cisco network & firewall, Exim to MS Exchange upgrade, and Windows updates.> Successfully identified and resolved computer network failures at a French chemical production plant, working on-site and entirely in French. > Improved brand recognition by developing corporate Website.

Enfield, Middlesex, Gb

Advised clients on customizing the standard AutoCAD product and associated application; led software development teams in a matrix management structure. Administered and developed smaller contracts; managed up to five senior developers on larger projects.> Selected to lead a new Internet sub-department.> Developed tools and procedures in support of a dynamic company Website; its layout and page structure are still in use.