Mark Gleason Email & Phone Number

Jensen Beach, Fl, Us

Tampa, Florida, Us

Tampa, Florida, Us

Marshall, Minnesota, Us

Provide direct leadership to 14 frozen food distribution facilities across Florida, Alabama, Mississippi, Georgia and South Carolina. Lead daily process improvement activities in route operations and logistics, primary focus areas include Safety, Customer Service and Revenue GrowthKey metrics include accident/injury frequency rate, customer base growth, year over year revenue growth, facility maintenance cost, fleet readiness, and warehouse operationsBuild partnerships with local service providers, mechanics, refrigeration technicians, electriciansDrive continuous improvement across all metrics pertaining to route operations and logistics

Palm Beach Gardens, Florida, Us

Identify areas of opportunity within the current operational structure of the organization in order to strengthen operational capability and enable long term sustainable growth of the company

Paris, Issy-Les-Moulineaux, Fr

Led the transition of three business units to the standardized Nestle Lean approach, collaborating with regional leaders to achieve organizational alignment. • Routinely coached and assessed regional logistics leadership teams, identifying gaps, assisting with training or education and ensuring capability development.• Direct oversight for 3 Supply Chain regional logistics leadership teams, SE, SW and MW regions, with a focus on improving Key Supply Chain metrics in the handling and shipment of finished goods.

Paris, Issy-Les-Moulineaux, Fr

Served as finance business partner to the Florida Zone leadership team to achieve P&L objectives, providing expertise and influencing strategic and tactical direction. • Managed cost controls and analyzed performance metrics, enabling significant improvements in revenue growth ($75MM -> $86MM) and operating margin (1% -> 15%), for 9 business units across the state of Florida.• Held multiple project management roles responsible for the implementation of Nestle Continuous Improvement initiatives for the Florida Zone, including Goal Alignment, Leadership Development and Focused Improvement.

Paris, Issy-Les-Moulineaux, Fr

Hired, trained and led a team of 25 direct sales employees comprised of 10 Key Customer Development managers, 1 Regional Sales manager and 14 Business Development representatives in the execution of the Nestle Waters National Sales Process. • Focused on customer retention and sales growth in five markets within the South Florida Zone, resulting in best in class contract execution, and customer base growth. • Developed sales strategies that profitably grew local market share, resulting in a 20% improvement in direct sales productivity.

Paris, Issy-Les-Moulineaux, Fr

Provided direct leadership and development of fourteen operations leaders and 150 delivery representatives in five markets within the South Florida Zone, with annual revenue of $50MM. • Improved customer service, increased route productivity and operational efficiencies, and achieved sales distribution targets.• Recognized nationally for best in class performance in customer service metrics, revenue growth, new hire retention and overall turnover reduction.

Paris, Issy-Les-Moulineaux, Fr

Drove customer satisfaction through the ownership of daily execution for 150 delivery representatives, 3 customer service leaders across 4 NWNA business units. • Owned execution and adherence to NWNA service standards for all branch processes related to customer service and order delivery, resulting in best in class performance in customer service metrics.• Owned escalation of customer service complaints and oversaw the rectification of shortcomings, resulting in improvement of overall net promoter and brand loyalty scores.

Paris, Issy-Les-Moulineaux, Fr

Coached, developed and led 36 front-line delivery representatives, promoting a culture of safety by leading, training and reinforcing NWNA Delivery and Safety standards. • Fostered sense of accountability and teamwork among the entire population of branch resources, including operations, warehouse, fleet and administrative personnel.

Paris, Issy-Les-Moulineaux, Fr

Provided Key account management and development for NWNA Key customers. • Conducted business to business cold calling to acquire new accounts, in addition to coaching and developing delivery representatives through execution of route rides and facilitation of daily operations meeting.

Plano, Texas, Us

Provided Key account management and execution of face to face sales calls. • Coached, developed and led 14 merchandisers in the execution of order management, inventory control, product quality/presentation with an emphasis on strengthening store management relationships.

Aa, General Studies

Bachelor Of Applied Science - Basc, Business Administration And Management, General