• Maintain a high occupancy percentage (above 96%) with a low availability percentage (below 6%) for over 1,000 apartment homes by leading multiple phases of operations, including, but not limited to the direct supervision and development of the on-site Community Relations Team, leasing administration, resident relations communication, financial performance to budget, community maintenance and property aesthetics.• Recruit, hire, and mentor admirable talent for key positions within the organization to assist in attaining company goals and standards.• Utilize cross-team communication to assure sales goals and expectations are reached.• Conduct feedback sessions to all team members in order to improve the overall team performance and cohesiveness, while also developing the individuals personal career goals.• Ensure revenue, expense and service targets are met by managing resident retention, product quality and maintenance services.• Review monthly financial statements, daily metrics, account variances, and collaborate with Community Management Team to create community strategic plans to meet budgeted performance goals.• Identify trends in leasing traffic by having solid knowledge of the competitive market.• Perform audits on all operations of Community Management to attain a high audit rating in correlation with company Policies and Procedures.• Track and respond to daily Net Promoter Scores and Yelp reviews to improve community reputation and overall product.

• Communicated with over 200 clientele regarding case development on a weekly basis.• Collaborated with advocates, healthcare representatives, and Administrative Law Judges (ALJ) regarding case progression.• Drafted letters and memos regarding case development for clientele, healthcare representatives, and ALJ’s that led to clientele attaining benefits.• Managed complex calendars for multiple advocates consisting of scheduling local andnationwide business meetings, hearings, and independent medical examinations for clients.• Handled, reviewed, and submitted confidential medical documentation to the Social SecurityAdministration while abiding to regulations set by the Health Insurance Portability and Accountability Act of Privacy.• Processed invoices and payments received from clientele and healthcare representatives.