Mark Heaps Email & Phone Number

Lutz, Fl, Us

Dublin 2, Ie

Results-driven IT Consultant with a strong background in technical operations and strategic consulting. Over the years, I have collaborated with demanding clients at Accenture to deliver expert IT vision and strategy across various infrastructure towers and applications. By closely partnering with C-level client resources, I identify business drivers, develop value propositions, create targeted technology strategies to achieve their objectives, and manage the execution of those initiatives.𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲:▪ Collaborated with client C-level executives to identify business drivers and future opportunities in infrastructure, operations, and applications, devising targeted strategies to achieve business goals.▪ Led large-scale, multi-tower transformations, introducing cutting-edge technologies and optimizing existing investments.▪ Managed the full life cycle of IT transformation, including identification, future-state planning, business case development, roadmap creation, and multi-initiative execution management.▪ Aligned IT with a broader business context, leveraging a diverse range of technologies, sourcing models, and operational solutions to enhance flexibility, agility, and cost-effectiveness.𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀▪ Successfully partnered with demanding clients to develop and implement strategic IT initiatives, resulting in cost reduction and improved agility while aligning IT with business objectives.▪ Introduced innovative technologies and solutions, optimizing operations and generating value for clients.▪ Leveraged my technical and business background to enhance IT's ability to serve the business in a flexible, agile, and cost-effective manner.

Dublin 2, Ie

As the North American Lead for Migration Data & Analytics, I specialize in standardizing methods and processes to effectively manage cloud migration data. I provide crucial support to program leadership for all North American projects, utilizing my expertise in data analysis to uncover hidden patterns and trends, leading to optimized project performance and informed strategic decision-making.𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀:▪ Spearheaded data analysis efforts to identify and understand patterns not previously recognized by project teams, enabling data-driven decision-making.▪ Utilized data visualization and migration process knowledge to glean critical insights, resulting in improved project performance and successful outcomes.▪ Developed and defined ETL processes to ensure seamless data integration between migration tooling and client sources of record.▪ Tracked key performance indicators to evaluate project strategies, contributing to the achievement of project goals.▪ Aligned migration efforts with organizational objectives through effective business analysis, leading to proactive risk mitigation and enhanced opportunities.My ability to analyze data and extract invaluable insights has played a pivotal role in driving project success and informing organizational strategies.

As the Head of the IT business unit, I demonstrated exceptional executive leadership, successfully turning around a previously failing department and transforming the staff into a highly motivated, customer-focused team. I spearheaded the design and execution of a robust IT strategy, resulting in the establishment of highly reliable, low-cost computing environments.𝗞𝗲𝘆 𝗔𝗰𝗰𝗼𝗺𝗽𝗹𝗶𝘀𝗵𝗺𝗲𝗻𝘁𝘀▪ Envisioned and championed the migration to Exchange 2003, Windows Server 2003, and Windows XP at VanCott, Bagley, Cornwall & McCarthy, a nationally-recognized law firm with a 131-year track record in the Intermountain West.▪ Led and provided technical guidance for the largest refresh of outdated systems and technology in the company's history, achieving remarkable success.▪ Implemented comprehensive training programs and enhanced system availability, leading to a significant increase in user performance and annual cost savings of approximately $700,000.As a proactive leader, I excelled in hiring, managing, and retaining top-tier staff while fostering an environment of productivity and unwavering commitment to quality. My strategic direction and efficient budgeting ensured seamless alignment with the organization's overarching goals.

As a Database and Windows Environment Specialist, I provide technical leadership in the design and architecture of ChartLogic's Electronic Medical Record application. Through my spearheading of the design of complimentary toolsets, I facilitated additional product offerings and revenue.ChartLogic is a nationally recognized software and professional services provider of Electronic Medical Record applications. To increase user acceptance and product integration, I conducted R&D and implemented training efforts. Additionally, I ensured that the application design met governmental requirements such as HIPAA and industry standards such as HL7.I led the database redesign project, resulting in a significant increase in application performance. Working closely with our largest clients, I ensured the application met the ever-changing needs of the healthcare industry. Overall, my contributions were instrumental in driving company growth and expanding product offerings.

Led executive leadership in the construction and daily operations of new contact and fulfillment centers. Oversaw all aspects of strategic planning, budgeting, execution, and management of these state-of-the-art facilities.As a top-tier outsource provider of Contact Center and Product Fulfillment services, spearheaded the design and implementation of industry-renowned innovation and technology integration.Aligned IT strategy and initiatives with company vision, goals, and objectives. Built and nurtured high-performance teams, ensuring productivity and quality were consistently maintained.

Offered technical expertise to Kennecott Utah Copper, a world-class copper mining company known for its largest visible surface mine from space.Led the successful design and execution of Rio Tinto's (Kennecott's parent company) Windows 2000 / Active Directory / Y2K projects.Identified and integrated cutting-edge technologies that aligned with the company's vision, goals, and objectives.

As the head of the IT department, I provided exceptional executive leadership in the establishment of the IT organization, department, and systems.In this role, I assumed the responsibility of creating and leading an IT department that operated with utmost efficiency, productivity, and innovation. I fostered a culture of teamwork, collaboration, and excellence, inspiring and motivating staff to deliver top-tier IT services.Moreover, I designed and implemented IT systems and processes that enabled seamless business operations, which proved critical in driving growth and profitability. I maintained a keen focus on aligning the IT function with the broader organizational goals, ensuring that technology facilitated the achievement of business objectives.As a result of my leadership, the IT department became an indispensable part of the organization, driving digital transformation, and providing significant value to the company.

Master Of Business Administration - Mba, Mba - Information Technology Specialty

Post Graduate, Pg Program In Artificial Intelligence & Machine Learning: Business Applications

Bachelor Of Science - Bs, Computer Engineering