✩ Mark Hoekstra Email & Phone Number

Denver, Co, Us

Saskatoon, Saskatchewan, Ca

Nutrien became a client of ProcessMetric in 2019. After nearly three years of partnership, they asked me to head up their Digital Architecture team. We are currently re-platforming their Digital back- and front-end systems that process nearly 3 billion in revenue each year. We are also creating platform to promote sustainable agriculture through data science. Finally, we help our customers track and monitor carbon emissions for regulatory purposes and to help them benefit from sustainable agriculture incentive programs.

Denver-based SaaS company with a B2B Business Process Management (BPM) solution. ProcessMetric helps business partners streamline and measure business processes such as custom manufacturers that process customer project requests, order changes, product returns, and credit requests. We specialize in solving channel management problems for manufacturers with dealers and distributors managing a network of customers.Architected and developed a subscription-based SaaS platform for ProcessMetric. Consulted with prospective customers on business process improvements and technical integrations.

Mount Laurel, New Jersey, Us

The Society for Information Management (SIM) brings together IT leaders to share, network and give back to their communities through the collaboration of local chapters. I currently serve the SIM National Management Council as Co-Director of the National Programs Committee. Our 2016 objective is to help improve the quality of local SIM chapters' programs. We will accomplish this objective by creating a platform that enables SIM chapters to share ideas for and experiences with program topics and speakers.To learn learn more about SIM, visit www.simnet.org

Greeley, Co, Us

I had the honor of working with some amazing people at the City of Greeley, a city that lives its motto - Achieving Community Excellence. The primary themes of my tenure were to transform the IT organization into a customer service driven culture, to establish program and project management best practices, and to create a strategic Cybersecurity program. To do these things, we1) Reorganized our department to focus on better serving our internal customers and community, implementing ITIL as an operating framework. 2) Trained the management staff on PMI principles and stood up a governing body to help prioritize and budget for disparate departmental needs.3) Evolved Cybersecurity from an IT playbook into a strategic program supported by the Executive team. 4) Hired an outstanding CISO who established a security governance framework based on NIST risk management principles, working closely with the executive team to build common purpose and support.4) Tied all of these programs together by leveraging Atlasssian tools including Jira and Confluence as an operating platform, enabling us to more effectively coordinate work between IT divisions and to become data-driven in our decision making and management.But for the pull of entrepreneurial aspirations, I would have continued to enjoy serving this excellent community.

Denver, Colorado, Us

I'm pleased to serve my local SIM chapter to help spread the word about the great work our chapter does to strengthen the community of Information Technology leaders in Colorado. This year we will be working on increasing brand awareness of the SIM Colorado chapter among local IT Executives.

Denver, Colorado, Us

Technology companies who are seeking to engage with technology leaders access the exclusive DITEX Forum which provides seasoned, executive thought leadership to the technology/business community. Founded in 2009, with an alumni base of over 400 area technology business leaders, the DITEX Active Forum is a focused group of 15 dynamic technology-centered business leaders with diverse experience and insight on guest issues, challenges and opportunities.

Westminster, Co, Us

Led amazing teams of 120 software engineers, architects and quality engineers located in Westminster, Colorado, Chennai, India, and Christchurch, New Zealand. Trimble Navigation is a technology company with a diverse portfolio of hardware and software divisions. VirtualSite Solutions, the division in which I worked, serves the construction segment and is a joint venture between Trimble and Caterpillar. Our award-wining software solution is VisionLink, a SaaS product that enables construction contractors to profitably manage their equipment and projects. My team consisted of solid-line Engineering employees as well as dotted-line QA staff and is organized into twelve Agile scrum teams. They are located in Westminster, Colorado, Chennai, India and Christchurch, New Zealand. -- Led multiple agile scrum teams consisting of software and QA engineers-- Direct reports consisted of 10 managers-- Created agile methodologies, metrics, and support processes to manage multiple teams -- Oversaw Tier-3 technical support-- Led growth of staff by over 70% -- Decreased technical support ticket re-open rate from 6.5% - 3.0%-- Maintained stringent release schedules and quality objectives -- In 10 releases, only two schedule slips of one week -- Improved quality 191% from one customer-found bug in 71 person-days of effort to one in 149 -- Led workplace culture workshops to improve processes and employee morale-- Awarded Roads and Bridges Contractors Choice award in 2012 and 2013, ad 2014-- Created and implemented security governance framework

Bloomington, Mn, Us

Grew chapter membership by over 54%.Increased size of Charity Golf event 60%Established Minneapolis CIO Forum & Executive IT Summit

St Paul, Mn, Us

Skyline is a make-to-order/engineer-to-order manufacturer of trade-show exhibits. My team supported approximately 350 employees’ computer systems and software applications including our ERP system, SAP R/3. In addition to internal employees, we supported around 800 dealer users that order products and coordinated with internal employees on customer jobs through web-based portals.

Superior Services, Inc. was a service organization in the waste management industry. I Joined Superiorshortly after it formed when twenty-two independent municipal and residential haulers, landfills, andhazardous waste remediation companies joined to form a larger corporation of over 1000 employees.Assistant Manager of Computer Operations (1993-1995)• Developed an application to automate truck weigh-in & billing at corporate landfills, transferstations and municipal recycling facilities.• Developed programs to assist with accounts receivable conversions at 20 locations, centralizing theprocessing to a corporate AS400 system called Soft-Pak• Managed wide area network of 20 locations and 500 PCs

Mba, Finance & Leadership

Ba, History / German Language