Mark Jaques Email & Phone Number

Cambridge, On, Ca

Kitchener, Ontario, Canada

Oakville, Ontario, Canada

Part time seasonal/weekend certified instructor to students new to motorcycling. Presenting Canada Safety Council approved lessons, mentoring and coaching real world situations in the parking lot, to help students learn the necessary skills for M2 licence qualifications. Assisting with Ministry testing - Motorcycle Operators Skills Test (MOST).

Cambridge, Ontario, Canada

Handle day-to-day condo management and admin functions onsite at one of the most luxurious high rise condos in Waterloo region

Cambridge, Ontario, Canada

Sharing my passion for motorcycling, I assisted customers with their motorcycle's service needs - scheduling required service appointments, checking the customers' motorcycles in upon arrival, reviewing requested service details, suggesting other service based on the Harley Davidson maintenance schedule and service based on technician discoveries, providing customer status updates, answering telephone inquiries, entering details into the service database, contacting customers for promo-based services, processing customer payments, ensuring motorcycles are clean before leaving the shop, explaining the details of the services provided, assisting other teams in the shop as needed.

Waterloo, Ontario, Canada

Hired as temporary fixed-term CSR to assist with Christmas season at the busiest store in Waterloo Region with the largest Vintages section. Served customers promptly, courteously and responsibly, and in addition to interacting with customers, responsibilities included: handling stock, filling shelves, operating computerized cash registers. => Collected the highest customer donations for Sick Kids Hospital charity drive

Kitchener, Canada Area

Part time seasonal/weekend certified instructor to students new to motorcycling. Presenting Canada Safety Council approved lessons in the classroom, and coaching real world situations in the parking lot, to help students learn the necessary skills for M2 licence qualifications. Assisting with Ministry testing - Motorcycle Operators Skills Test (MOST). I am passionate to be involved in this excellent program at the #1 rated college in Ontario, which emphasizes recreational riding safety skills, and that students thoroughly enjoy.

Waterloo Ontario Canada

Contracted to lead a first-of-it's-kind complex global Bank project to implement a new retail pricing tool that introduced flexibility and encourages cross-selling of products through attractive promotional offers - collaborating and teaming with Architects, BAs, BSAs, Resource Managers, Stakeholders, Senior Executive Management, and Vendors. #1 high visibility project in Sponsor's portfolio delivered on time and on budget!

Kitchener, Ontario

Licensed Realtor at Coldwell Banker Peter Benninger Realty in Kitchener. Educational areas studied under Ontario Real Estate College: Land and StructuresResidential Real EstateCommercial Real EstateReal Property LawProperty Management

Kitchener, Canada Area

Contracted to manage office move reorganizations onsite and remotely at Economical sites. Coordinating efforts with Director, Manager, Facilities PM, internal ITS teams, and vendors, implementing and following change management procedures, creating and submitting RFPs for AV equipment and network printers, move and team process documentation, including best practices.

Waterloo, Ontario

Creatively solutioned and delivered client project requests, involving a wide variety of environments, products, and complexities. Collaborated and teamed with IT Architects, Project Executives, Contract Managers, Subject Matter Experts, Finance, Vendors, and Clients to fulfill requirements accurately in order to provide quality proposals and deliverables on time and on budget. Tactically assisted Senior Project Manager on complex program of five projects to successfully implement a replacement client service delivery, problem, incident, and change management system. Client base: Manulife Financial, Bell Canada, Banque Nationale Du Canada. Had been repeatedly recognized by management for excelling in this role, due to my ability to prioritize and perform under pressure, work through difficult situations/troubleshooting, and "thinking outside the box" on artifact discovery. This role was a blend of Proposal and Project Management (end-to-end project lifecycle).

Waterloo Ontario

Assisted manager with team functions such as site support staffing, workload assignment and balancing, and team work performance reports. Provided services within Service Level Agreement (SLA) to Manulife Financial Canadian and US field clients - PC troubleshooting via remote access, software installations, hardware configurations, maintained onsite inventory control. Received a #1 proficiency award from management while in this role for seamless service delivery during outsourcing agreement transition, as the agreement initially missed the US client base support requirement. Voluntarily participated in project assignments after hours and weekends.

Kitchener, Ontario

Provided remote PC troubleshooting support and software installation services to internal Manulife Financial insurance clients. Also installed and configured PC custom images, shipped computers to remote sites within Canada and the US, then worked with end users for final configuration and QA sign off. Maintained physical inventory of desktop and laptop hardware, and updated asset management database. Assisted with project work, mainly after hours - many were office move projects. Received multiple Manulife client compliments for "above and beyond" service excellence.

Kitchener, Canada Area

As above while contracted to work for Manulife Financial's Desktop Support.

Simcoe, Hamilton, Stoney Creek, Kitchener

I held positions of Food Services Supervisor and Executive Housekeeper at St. Mary’s and Clinical Technician at Freeport Hospital in Kitchener, as well as Dietary Technician at St. Joseph’s Hospital in Hamilton, and Food Services Supervisor at Norfolk General Hospital in Simcoe. I also managed the Food Services department and staff at a nursing/retirement home in Stoney Creek. I am experienced operating within the unionized health care environment. I earned and held CFSSA/CSNM/Executive Housekeeper professional designations and memberships at that time. I'm also familiar with government regulations, the need for strict adherence to policies and procedures, and that preparing for, obtaining and maintaining accreditation is extremely important. My introduction to leading and mentoring teams lead to my current roles today.

Certification, Certified Coach Practitioner

Certificate, Lean Six Sigma Green Belt

Lean Six Sigma Green Belt training

Certificate, Scrum Certification

Agile / Scrum certification

Licensed Real Estate Professional, Real Estate

Activities and Societies: Licensed Realtor® with an interest in Commercial Property Management

Certificate, Motorcycle Rider Training

Activities and Societies: Motorcycle rider instructor to students new to motorcycling, teaching CSC approved lessons in the classroom.

Pmp®, Project Management

PMP® course through the University of Waterloo

Computer Network Specialist, Computer Networking, Honours

Preparation for MCSE (attained, but non current)