Mark Jaques's Location
Cambridge, Ontario, Canada, Canada
Mark Jaques's Contact Details
Mark Jaques work email
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Mark Jaques personal email
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About Mark Jaques
Mark Jaques is a Administrative Coordinator at ACCKWA. He possess expertise in project management, pmp, it service management, vendor management, troubleshooting and 32 more skills.
Mark Jaques's Current Company Details
Mark Jaques Work Experience Details
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Administrative CoordinatorAcckwaCambridge, On, Ca
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Administrative CoordinatorAcckwa Jun 2023 - PresentKitchener, Ontario, Canada -
Motorcycle Rider InstructorMotorcycle Training Organization Of Halton/Peel Mar 2020 - PresentOakville, Ontario, CanadaPart time seasonal/weekend certified instructor to students new to motorcycling. Presenting Canada Safety Council approved lessons, mentoring and coaching real world situations in the parking lot, to help students learn the necessary skills for M2 licence qualifications. Assisting with Ministry testing - Motorcycle Operators Skills Test (MOST). -
Assistant Condominium ManagerWilson, Blanchard Management Inc. Aug 2021 - Jul 2023Cambridge, Ontario, CanadaHandle day-to-day condo management and admin functions onsite at one of the most luxurious high rise condos in Waterloo region -
Service AdvisorBlackbridge Harley-Davidson Sep 2019 - Aug 2021Cambridge, Ontario, CanadaSharing my passion for motorcycling, I assisted customers with their motorcycle's service needs - scheduling required service appointments, checking the customers' motorcycles in upon arrival, reviewing requested service details, suggesting other service based on the Harley Davidson maintenance schedule and service based on technician discoveries, providing customer status updates, answering telephone inquiries, entering details into the service database, contacting customers for promo-based services, processing customer payments, ensuring motorcycles are clean before leaving the shop, explaining the details of the services provided, assisting other teams in the shop as needed. -
Customer Service RepresentativeLcbo Nov 2019 - Dec 2019Waterloo, Ontario, CanadaHired as temporary fixed-term CSR to assist with Christmas season at the busiest store in Waterloo Region with the largest Vintages section. Served customers promptly, courteously and responsibly, and in addition to interacting with customers, responsibilities included: handling stock, filling shelves, operating computerized cash registers. => Collected the highest customer donations for Sick Kids Hospital charity drive -
Motorcycle Riding Instructor (Seasonal Part Time)Conestoga College Apr 2015 - Aug 2019Kitchener, Canada AreaPart time seasonal/weekend certified instructor to students new to motorcycling. Presenting Canada Safety Council approved lessons in the classroom, and coaching real world situations in the parking lot, to help students learn the necessary skills for M2 licence qualifications. Assisting with Ministry testing - Motorcycle Operators Skills Test (MOST). I am passionate to be involved in this excellent program at the #1 rated college in Ontario, which emphasizes recreational riding safety skills, and that students thoroughly enjoy. -
Project ManagerManulife Bank Of Canada Mar 2018 - Dec 2018Waterloo Ontario CanadaContracted to lead a first-of-it's-kind complex global Bank project to implement a new retail pricing tool that introduced flexibility and encourages cross-selling of products through attractive promotional offers - collaborating and teaming with Architects, BAs, BSAs, Resource Managers, Stakeholders, Senior Executive Management, and Vendors. #1 high visibility project in Sponsor's portfolio delivered on time and on budget! -
Licensed Real Estate ProfessionalColdwell Banker Peter Benninger Realty Aug 2017 - Aug 2018Kitchener, OntarioLicensed Realtor at Coldwell Banker Peter Benninger Realty in Kitchener. Educational areas studied under Ontario Real Estate College: Land and StructuresResidential Real EstateCommercial Real EstateReal Property LawProperty Management -
Its Project Coordinator With TeksystemsEconomical Insurance Sep 2017 - Mar 2018Kitchener, Canada AreaContracted to manage office move reorganizations onsite and remotely at Economical sites. Coordinating efforts with Director, Manager, Facilities PM, internal ITS teams, and vendors, implementing and following change management procedures, creating and submitting RFPs for AV equipment and network printers, move and team process documentation, including best practices. -
Proposal / Project ManagerIbm Global Services May 2007 - Jun 2016Waterloo, OntarioCreatively solutioned and delivered client project requests, involving a wide variety of environments, products, and complexities. Collaborated and teamed with IT Architects, Project Executives, Contract Managers, Subject Matter Experts, Finance, Vendors, and Clients to fulfill requirements accurately in order to provide quality proposals and deliverables on time and on budget. Tactically assisted Senior Project Manager on complex program of five projects to successfully implement a replacement client service delivery, problem, incident, and change management system. Client base: Manulife Financial, Bell Canada, Banque Nationale Du Canada. Had been repeatedly recognized by management for excelling in this role, due to my ability to prioritize and perform under pressure, work through difficult situations/troubleshooting, and "thinking outside the box" on artifact discovery. This role was a blend of Proposal and Project Management (end-to-end project lifecycle). -
Queue Manager / Field Services Coordinator / Pc AnalystIbm Canada Ltd. Apr 2002 - May 2007Waterloo OntarioAssisted manager with team functions such as site support staffing, workload assignment and balancing, and team work performance reports. Provided services within Service Level Agreement (SLA) to Manulife Financial Canadian and US field clients - PC troubleshooting via remote access, software installations, hardware configurations, maintained onsite inventory control. Received a #1 proficiency award from management while in this role for seamless service delivery during outsourcing agreement transition, as the agreement initially missed the US client base support requirement. Voluntarily participated in project assignments after hours and weekends.
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Pc Analyst / Advanced Field SupportManulife Financial Dec 2000 - Mar 2002Kitchener, OntarioProvided remote PC troubleshooting support and software installation services to internal Manulife Financial insurance clients. Also installed and configured PC custom images, shipped computers to remote sites within Canada and the US, then worked with end users for final configuration and QA sign off. Maintained physical inventory of desktop and laptop hardware, and updated asset management database. Assisted with project work, mainly after hours - many were office move projects. Received multiple Manulife client compliments for "above and beyond" service excellence. -
Pc Analyst / Desktop Support Onsite At Manulife FinancialTeksystems Jun 2000 - Dec 2000Kitchener, Canada AreaAs above while contracted to work for Manulife Financial's Desktop Support. -
Food Services Supervisor / Clinical Technician / Executive Housekeeper / Dietary ManagerFour Hospitals, One Nursing And Retirement Home Jan 1995 - Dec 1999Simcoe, Hamilton, Stoney Creek, KitchenerI held positions of Food Services Supervisor and Executive Housekeeper at St. Mary’s and Clinical Technician at Freeport Hospital in Kitchener, as well as Dietary Technician at St. Joseph’s Hospital in Hamilton, and Food Services Supervisor at Norfolk General Hospital in Simcoe. I also managed the Food Services department and staff at a nursing/retirement home in Stoney Creek. I am experienced operating within the unionized health care environment. I earned and held CFSSA/CSNM/Executive Housekeeper professional designations and memberships at that time. I'm also familiar with government regulations, the need for strict adherence to policies and procedures, and that preparing for, obtaining and maintaining accreditation is extremely important. My introduction to leading and mentoring teams lead to my current roles today.
Mark Jaques Skills
Project Management
Pmp
It Service Management
Vendor Management
Troubleshooting
Service Delivery
It Management
Business Analysis
Requirements Analysis
Integration
Outsourcing
It Strategy
It Outsourcing
Pmo
Solution Architecture
Virtualization
Software Project Management
Project Delivery
Business Process Improvement
Data Center
It Operations
Program Management
Change Management
Global Delivery
Project Portfolio Management
Management
Disaster Recovery
Telecommunications
Process Improvement
Cloud Computing
Business Process
Pre Sales
Sla
Team Leadership
Itil
Ms Project
Resource Management
Mark Jaques Education Details
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Certified Coaches FederationCertified Coach Practitioner -
Master Of Project AcademyLean Six Sigma Green Belt
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Master Of Project AcademyScrum Certification
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Ontario Real Estate AssociationReal Estate
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Canada Safety CouncilMotorcycle Rider Training
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Project Management InstituteProject Management
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Career AcademyHonours
Frequently Asked Questions about Mark Jaques
What company does Mark Jaques work for?
Mark Jaques works for Acckwa
What is Mark Jaques's role at the current company?
Mark Jaques's current role is Administrative Coordinator.
What is Mark Jaques's email address?
Mark Jaques's email address is ma****@****tico.ca
What schools did Mark Jaques attend?
Mark Jaques attended Certified Coaches Federation, Master Of Project Academy, Master Of Project Academy, Ontario Real Estate Association, Canada Safety Council, Project Management Institute, Career Academy.
What skills is Mark Jaques known for?
Mark Jaques has skills like Project Management, Pmp, It Service Management, Vendor Management, Troubleshooting, Service Delivery, It Management, Business Analysis, Requirements Analysis, Integration, Outsourcing, It Strategy.
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