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Highly accomplished operations executive with proven history identifying opportunities and executing growth strategies. Impactful leader, influencing strategic business decisions to increase profitability for portfolio. Utilize due diligence to define key commercial opportunities, negotiate deals, and proactively evolve brand presence to quickly generate revenue. Direct multiple multi-million-dollar complex projects simultaneously, overcoming obstacles and propelling completion, easily pivoting when necessary. Results-driven servant leader, effective in building teams and creating environments for consistent high performance. Key Achievements Include:• Business Development: Recognizing historical establishment ambiance no longer met current consumer preferences, proactively gained executive stakeholder buy-in and led rebranding initiative, including architectural, design, and engineering updates, to modernize experience for customers. With parallel goal to reduce infrastructure expenses and increase ROI, ultimately reduced building costs by $800k and increased revenue by 10%.• Strategic Solution Generation: Developed rebuilding strategy for airport location after notice that 2nd highest volume location was subject to eminent domain. Liaised with CEO, legal teams, lobbyists, and Governor of Maryland to generate revenue and maintain continued employment for staff while securing state funding, extending lease, and managing $4.5M budget for new location, completing project in 50% of expected time. • Project Management: After unexpected restaurant damage of $750k, quickly moved to reconstruct and reopen, recognizing risk of lost revenue if delays occurred. Partnered with contractors, building inspectors, and health inspectors to commence operations in 3 days, as opposed to normal 90-day timeline, protecting 85 jobs while providing trauma support to employees. • People Leadership: Effectively lead teams and build corporate culture that attracts and retains talent, evidenced by reduction in annual turnover to less than 50% in industry with standard of 150%. Strategic leader, influencing business direction while utilizing skills in: ∞ Business Development ∞ Risk Management ∞ Strategic Execution ∞ Prospecting & Due Diligence ∞ Operations Management ∞ Stakeholder Management ∞ Strategic Marketing ∞ Capital Projects ∞ People Management ∞ Financial Management
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Chief Development Officer (Cdo)Silver Diner Jan 2024 - PresentRockville, Maryland, Us -
Vice President Of Real Estate And DevelopmentSilver Diner Apr 2017 - PresentRockville, Maryland, UsPragmatic results-oriented leadership of company growth plans, new business development and strategic planning to continue successful company expansion including design elements of new concepts and existing improvements. Major Contributions:• Led growth strategy and multi-year pipeline for Regional Restaurant Company with $120M in revenue• Multi State Market analysis leading to Selection of sites exceeding revenue goals• Presentation of sites and strategy for Board of Director approval• Ensure operational efficiency through location layout and coordination• Led design rebranding for new and existing locations resulting in 20% increase in revenue• Value engineering of $700,000 savings per new location with enhanced design improvements• Oversight of multimillion dollar construction projects including budgets and deadlines• Achieved positive regulatory approvals; site plans, building permits and inspections• Coordinate Executive team to build consensus and deliver desired results and deadlines• Led LOI negotiations and lease documentations • Develop positive relationships with professional design, engineering, contracting, legal teams and property owners• Oversight of capital budgets, renovations, and facility maintenance needs• Consistent history of delivering projects on time and under budget
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Vice President Of Real EstateSilver Diner May 2017 - Jan 2024Rockville, Maryland, Us
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Director Of Operations/New Store DevelopmentSilver Diner Jan 2004 - Apr 2017Rockville, Maryland, UsDynamic leadership of multi-state operations, store growth and new business development, including full P&L responsibility, strategic planning, consensus building and teaming, optimizing operational standards, budgeting, human resource functions and crisis management. . Oversee market analysis, due diligence, and construction. Major Contributions:• Inspired multi-unit management of four meal period $4.5M AUV locations to successfully execute Brand standards and optimize P/L performance• Exceptional team-building skills demonstrated by leadership of Executive Development Team to successfully open full-service restaurants in multiple markets from site selection through recruitment, training, and post opening phases• Energetic oversight of new store recruitment and training processes in over ten new store openings• Charismatic development of internal growth strategies (full alcohol service and sophisticated made to order “grab and go” carryout programs) that realized 20% improvement in revenue• Negotiated and secured vendor / supplier base for $800K+ in equipment per location• Performed all aspects of site selection, budgets, sales forecasts, and market analysis for new locations• Propelled growth strategies and enhanced restaurant designs that boosted revenue and maximized revenue • Devised process improvements, inspection processes, and scorecard systems to elevate quality.• Created and delivered superior marketing presentations to achieve new business opportunities• Effective coordination of marketing campaigns and unique events.• Trained and mentored two Area Directors
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Area DirectorSilver Diner Development Inc Mar 1999 - 2004With complete P & L authority, supervised 7-13 locations in Virginia, Maryland and New Jersey. Oversaw all aspects of program development, human resources, recruitment and training, menu design/development, strategic planning, operations management and safety. Facilitated company wide management meetings and functions. Major Contributions:• Ensured exceptional delivery of quality control standards in multiple states• Developed inspection processes to insure food sanitation and safety practices• Seamlessly authored and developed Operations Manual for entire chain• Turned around and revitalized sluggish units, restoring operations visibility and overall profitability• Executed key banding and marketing initiatives• Served as key resource to Founder and Executive Chef in menu development• Key member of design team coordinating operational aspects of prototype restaurants• Led internal investigations of fraud and policy violations including EEOC and workers compensation• Evaluated recruitment and selection tools to lower hourly turnover to below 50% annually• Conducted General Manager training seminars to facilitate increased learning and effectiveness
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Operating PartnerSilver Diner Development 1996 - 1999Rockville, Maryland, Us• Operating Partner of the Year- 1998• Managed P&L, recruiting, training, marketing implementations, and services for more than 10,000 guests per week. • Planned and implemented full range of recruitment activities to ensure full staffing levels• Conducted thorough final interviews on all applicants• Supervised and prepared appropriate schedules for 100 employees • Consistently exceeded profit expectations for location• Performed semi-annual employee performance reviews• Coached and documented performance issues, up to and including termination of managers and employees• Resolved customer complaints in person and via phone and mail• Facilitated employee meetings to gather feedback and suggestions for improvement• Enforced company I-9 procedures and training to achieve 100% compliance with regulatory requirements• Assigned employee and manager tasks and inspected results • Conduct semi annual manager performance reviews, set goals, and review progress on goals• Inspect location for company standards and correct as necessary
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General ManagerBob Evans Farms Aug 1989 - Dec 1995New Albany, Ohio, UsResponsible for sales, financial management and profitability of York location • Taught Area Serve-safe sanitation seminars for managers and employees.• Top Three lowest food cost, 300+ unit company 1995.• Led area in mystery shop scores• Direct employees to complete tasks and evaluate performance• Led area in lowest hourly turnover• Assisted in Development and implementation of Point of Sale computer system as test store• Led Test unit for new menu items
Mark Russell Skills
Mark Russell Education Details
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Pennwest ClarionCommunications
Frequently Asked Questions about Mark Russell
What company does Mark Russell work for?
Mark Russell works for Silver Diner
What is Mark Russell's role at the current company?
Mark Russell's current role is Chief Development Officer at Silver Brands.
What is Mark Russell's email address?
Mark Russell's email address is mr****@****ner.com
What is Mark Russell's direct phone number?
Mark Russell's direct phone number is +170392*****
What schools did Mark Russell attend?
Mark Russell attended Pennwest Clarion.
What skills is Mark Russell known for?
Mark Russell has skills like Leadership, Restaurants, Training, Team Building, P&l, Customer Service, Hiring, Restaurant Management, Hospitality, Strategic Planning, Management, Recruiting.
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