Mark Cady Email & Phone Number

Palo Alto, CA, US

Redwood City, California, United States

Was the digital lead at a law firm processing file for trial. Including high speed document scanning, OCR and file conversions, electronic endorsement, including document creation.

Mountain View, California, United States

San Francisco, California, United States

Establish the quality of service delivery across their portfolio of accounts.Implement standardized processes for all aspects of operations.Track operational controls and ensure management information reporting requirements are fulfilled.Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating.

Palo Alto, CA

Ensures convenience copiers are working properly, checking for quality via daily inspections.Clears paper jams and informs technicians of specific problems.Performs all repair service on customer copier equipment.Maintains records for management reports and inventories of supplies needed.Distributes office supplies, fax transmissions and mail to company.

San Mateo, CA

• Office specialist and profiled driver who provided exceptional customer service to high-level executive customers in silicon valley (while searching for career advancement elsewhere)

Palo Alto, CA

• Merrill was given a 30-days notice by a client to improve or loose the contract. Mark was hired to perform the needed improvements on the site.
• Completed capability evaluations of the employees, on the contractual tasks to be done, and the general organization of the site.
• Performed workflow analysis, implemented cross training of employees, reorganized the schedule of tasks for completion, and improved efficiency of the copy center, storage room, and mailroom organizations.
• The client renewed the contract with Merrill (due to Mark's diligence) and continued to renew their business with the corporation (ever since).

Palo Alto, CA

• Implemented system of inventory controls, IT requirements, and space management.
• Engineered quality control usage survey resulting in increased UI and functionality.
• Managed outsourced materials, electronic parts, and board assemblies.
• Supervised purchasing, planning, inventory control, and production.
• Coordinated travel and lodging for meetings, seminars, and conventions.
• Assisted with negotiations of events, booked event space, arranged for food and beverage requirements, ordered supplies, rented audiovisual equipment, and supervised the making of event signs for space contractors.

San Francisco Bay Area

• Reorganized and put in force new floor layout at site locations.
• Oversaw the installation of over $1 million dollars worth of equipment.
• Developed and implemented multiple policies and procedures at specific sites.
• Reorganized purchasing of office supplies and storage spaces.
• Implemented new workflow procedures for projects.

San Francisco Bay Area

• Reorganized complete shop from top to bottom at several locations.
• Created tracking system for jobs on and off site.
• Created a monthly Excel report that was adopted regionally.
• Responsible for mail to over 250 sites within the US and over 50 sites worldwide.
• Maintained from 98.7% on time delivery and job satisfaction for copies completed.