• Gathered and documented business requirements for internal and external IT software projects• Created, refined, and coordinated Jira tickets for projects, product enhancements, and bugs• Interfaced with internal and external IT stakeholders on software projects• Strategized with IT quality assurance for business-system projects, support issues, and automation• Collaborated with UX to create user-centric designs• Built test plans for projects and lead in UAT, regression, and ad-hoc testing of programs and software• Utilized Scrum methodology through Kanban, owning backlog and facilitating story points and actionable tickets• Presented to and train users on new software• Troubleshot software support reports, resolving most in under one business day• Analyzed customer feedback through multiple channels, including Qualtrics, Google Analytics and focus groups• Subject Matter Expert (SME) of multiple products and processes including Ivans Download, Qualtrics, and Safety Resources

Examined both new business submissions and renewals for commercial insurance coverages. Communicated directly with over 20 independent agencies regarding policies, risks, and insureds. Assisted with quoting new policies and resolving audit disputes. Examined systems and procedures for potential improvements and mentored newer underwriters. Was lead underwriter on a team that is responsible for $7 million in written premium.Trained in Workers Compensation, Commercial General Liability, Commercial Property, Inland Marine, Crime, Commercial Auto, Business Owners and Commercial Umbrella policies. Worked as the branch computer coordinator. I helped set up new workstations and assisted with software and hardware issues for the employees in the branch.

Assisted with drafting, editing and sending both mass and direct communications to thousands of people worldwide in ten languages. Monitored, organized and responded to hundreds of pieces of feedback from multiple sources. Designed surveys, compiled a monthly dashboard of technology statistics and audited mhtech.lds.org website for content.

Managed monthly angel investing events by coordinating speakers, panelists, venue, handouts and refreshments. Wrote monthly press releases.

Managed the Gallivan Food Court, a weekly event for mobile food vendors. Improved the scope and content of the social media platforms for the Gallivan Center. Managed over 40 vendors for various events throughout the season, including receiving payment, gathering and organizing information, verifying all needed permits and maintaining a positive event day. Created a survey for concertgoers designed to improve the concert experience. Assisted with event planning, including “Night with Utah Symphony & Opera”

Manufactured and inspected synthetic diamond drill inserts. Learned lean manufacturing principles and applied them to the work place.