Mark Alexander Email & Phone Number

Sydney, Nsw, Au

Pleasanton, California, Us

Pleasanton, California, Us

Melbourne, Vic, Au

Sydney, New South Wales, Au

London, Gb

London, Gb

Surry Hills, Nsw, Au

The GDR Group is a multichannel marketing agency that prides itself on understanding each businesses story and delivering that story to their customers through a simplified strategy. GDR in it’s humble beginning, specialised predominately in print and distribution, but through it’s evolution over the years, now offers a multichannel strategy to it’s clients, which now allows them to be seen as a one stop shop for all their marketing needs. From print and distribution, GDR now also specialise in everything from creative, strategy to all digital platforms. GDR’s aim is to help their clients drive traffic to their business at the lowest cost per acquisition.Reporting directly to the CEO, managed the Business Development Managers, Account Managers, Lead Generation Consultant and Sales Administrators. My responsibilities include coaching, motivating and leading the sales team with the focus of growing revenue from current clients but also acquiring new business. Managing and maintaining strong client and supplier relationships internally and externally. Through this time, I implemented several ‘go to market’ strategies for new products and introduced efficient internal processes and introduced an internal CRM system.

Sydney, Nsw, Au

LEAP is focused on the needs of small law firms 1 to 40 people, which is why more than 5,000 small law firms in Australia use LEAP software.To ensure our software is the best possible practice management solution, LEAP commits more than $8,000,000 a year to Research and Development. We are the only Australian legal software provider to have a true cloud based product for lawyers.LEAP has been helping lawyers since 1992, our people have extensive experience working with small law firms and understand your needs and challenges. See our Leadership Team.We understand it can be difficult to find, retain and afford good staff. Therefore, LEAP is designed to be practical and user friendly so everyone can easily use the same system, even those without legal experience.If you need to downsize your firm, LEAP can help you do this while still retaining your current working capacity or if you are starting a new firm, LEAP provides you with everything you need to run your own firm.

Melbourne, Victoria, Au

Reporting to the Sydney State Sales Director, managed and lead teams ranging from 15-55 sales consultants. Through this time managed both and existing and an acquisition team. Main focus was working closely with direct reports on influencing and executing on strategies to protect current revenue and maintaining customer relationships. Retained key customers and kept it at a sustainable level. Converting new business opportunities to replenish any churn. Revenue managed ranged from $12-30 million per annum.Responsibilities: ● Effectively communicate, coach and implement on strategies to drive campaign sales results ▪ Seasonal campaigns ▪ Online opportunities▪ New business strategies ● Managing performance by behaviour/ skillset● Focusing on customer advocacy through positive Net Promoter Score (NPS) results ● Forecasting monthly /pipeline sales opportunities● Creating a winning and supportive culture

Melbourne, Victoria, Au

● Working closely with SME’s by making sure each business is representing correctly through print, mobile, social media all while identifying areas of opportunity to upsell successfully● Successfully meeting individual targets ● Reducing churn by customer number and revenue● Recovering outstanding debts● Managing customer expectations ● Maintaining a high customer satisfaction score

Melbourne, Victoria, Au

● Resolving customer issues or claims through investigation and negotiating on a positive outcome for both parties where the relationship is still strong ● Reducing customer churn