Mark Alexander Email & Phone Number

Pleasanton, California, US

Pleasanton, California, US

Melbourne, VIC, AU

Sydney, New South Wales, AU

London, GB

London, GB

Surry Hills, NSW, AU

The GDR Group is a multichannel marketing agency that prides itself on understanding each businesses story and delivering that story to their customers through a simplified strategy. GDR in it’s humble beginning, specialised predominately in print and distribution, but through it’s evolution over the years, now offers a multichannel strategy to it’s.

Sydney, NSW, AU

LEAP is focused on the needs of small law firms 1 to 40 people, which is why more than 5,000 small law firms in Australia use LEAP software.To ensure our software is the best possible practice management solution, LEAP commits more than $8,000,000 a year to Research and Development. We are the only Australian legal software provider to have a true cloud.

Melbourne, Victoria, AU

• Reporting to the Sydney State Sales Director, managed and lead teams ranging from 15-55 sales consultants. Through this time managed both and existing and an acquisition team. Main focus was working closely with direct.
• Effectively communicate, coach and implement on strategies to drive campaign sales results
• Seasonal campaigns
• Online opportunities
• New business strategies
• Managing performance by behaviour/ skillset

Melbourne, Victoria, AU

• Working closely with SME’s by making sure each business is representing correctly through print, mobile, social media all while identifying areas of opportunity to upsell successfully
• Successfully meeting individual targets
• Reducing churn by customer number and revenue
• Recovering outstanding debts
• Managing customer expectations
• Maintaining a high customer satisfaction score

Melbourne, Victoria, AU

• Resolving customer issues or claims through investigation and negotiating on a positive outcome for both parties where the relationship is still strong
• Reducing customer churn