Mark Green Email and Phone Number
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Professional Experience:I have thirty four years of information technology, client services, operations and facilities experiences. I have been managing technical staff for over 23 years. Established multinational multi-site technical support and product implementation organizations and successfully deployed the technologies associated with “follow the sun” 7x24x365 call center support models. Experienced Data Center manager, with deep networking and Linux knowledge. Implemented innovative Client Services and Technical Support protocols and personnel management practices. Developed both pre and post sales field implementation, training and technical support teams which consistently exceeded revenue objectives. Specialties: Consulting, Operations, Technical Support, IT, Customer Relations, Linux, Infrastructure Budgeting, Facilities, Personnel Management, Process Planning, Networking, Network and Data Center Design and Management, Technical Documentation, Call Center Management, Help Desk Support, Information Systems, Telecommunications Systems, Project Management, Routers/Firewalls, Technical Sales and Marketing, Event Planning, HVAC, Power Systems, Training Support, Mountain Biking and Surfing.
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Site Service And Support ManagerCray Inc. Dec 2013 - PresentHouston, Texas, UsI lead the Cray Inc. on-site Service and Support team at the National Energy Research Scientific Computing Center at the Lawrence Berkeley National Laboratory. (NERSC) is the primary scientific computing facility for the Office of Science in the U.S. Department of Energy and is one of the largest super-computing facilities in the world dedicated to basic scientific research. I manage the daily service and support operations for the NERSC Cray super-computing systems. -
Director Of Global Product SupportAccess Data Group Jun 2005 - Jul 2013Orem, Utah, UsIn July of 2010 AccessData Group purchased CT Summation, thus my combined experience with Summation is 8 years. I was retained as a Director through two mergers, first with Wolters Kluwers then Accessdata. •Directed the combined companies Product Support teams located in San Francisco CA, Lindon Utah and London UK with 26 employees. •Consolidated the eDiscovery and Forensic global support teams, achieving customer satisfaction rating of 97%.•Created a sales lead generation process generated from the Support teams.•Developed “follow the sun” support staffing model, leveraging non-exempt employees from remote home offices to minimize cost and expand coverage.•AccessData Group offers eDiscovery, litigation support and data forensics software solutions. -
Director Of Client Services And OperationsCt Summation, A Wolters Kluwer Company Jun 2005 - Jul 2010San Francisco, Ca, UsI was responsible for CT Summation's Client Services Department, Product Support, Training (internal and external), Information Systems (NY, FL and CA offices), Software Production and Shipping, Facilities and Reception. There were 40 employees in my staff, five of which were managers.•Created billable Implementation, training and consulting teams which consistently meet all revenue commitments.•Responsible for achieving 99.95% internal IT infrastructure uptime.•CT Summation made litigation support software and ediscovery products. -
Director Of OperationsWorldres 2002 - 2005Dublin City, County Dublin, IeDirector of MIS, Data Center Operations and Corporate Facilities. Worldres was a small software development company generating $10M in annual sales, specializing in online hotel reservations. I was responsible for the online reservations systems hosted at AT&T in Redwood City. I was also responsible for the corporate internal information systems and facilities. I had a staff of seven, including two in our German office. I successfully deployed Peoplesoft’s FMS and CMS systems. Company was sold to Web Reservations, Inc, who then downsized its US operations and moved the technology to Ireland. -
Director Of Information Technology12 Entrepreneuring 2001 - 2003Director of Information Technology. 12 Entrepreneuring was a web services company providing venture capital and ‘incubation’ services in San Francisco. I was responsible for all IT functions for 12 and its portfolio companies such as Grandcentral, Ibuilding and Oxygen. I provided both server infrastructure and desktop support of MS BackOffice and Linux systems, network and voice systems. I managed a staff of three which supported 200 users (included customer systems). Deployed Cisco Call Manager IP Telephony system. 12 Entrepreneuring was downsized and sold after a Chapter 11 restructuring.
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Director Of Internal InfrastructurePilot Network Services 1998 - 2002Director of Internal Infrastructure at Pilot Network Services in Alameda, California with a staff of 10 technicians and two managers. Pilot was a secure Internet Service Provider, with approximately 200 employees generating revenue of $30M. Responsible for internal computer systems security, TCP/IP LAN infrastructures, Help Desk and desktop support, telecommunications, and engineering of internal systems and processes. Operational support responsibility for domestic and international offices. Primary engineering responsibility for the Microsoft BackOffice environment, financial systems (Great Plains Dynamics/SQL) and Unix/NT workstations. Budget and engineering responsibility for corporate voice (distributed Nortel 11c’s) and data infrastructures (Cisco 75xx based). Secure remote access responsibility via Cisco’s VPN solutions. Pilot Network Services closed its doors after filing for Chapter 7 Bankruptcy.
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Director Of Support ServicesZiff Davis Publishing 1995 - 1998Director of Support Services for Ziff Davis Publishing in San Francisco, California with a staff of 50 technicians and managers. Ziff Davis acquired Softbank Forums, retaining me as their Director of IS for West Coast operations. My Softbank IT staff consisted of 10 technicians and managers and was based in Foster City, California. I was responsible for Help Desk, telecommunications, engineering and desktop support. Additional responsibilities included; designing, engineering, installation and management of corporate domestic and international LAN/WAN environments. Primary Engineering responsibility for the Registration Network for Networld+Interop, Seybold Seminars, JavaOne, Windows Solutions, Netscape and other SBF trade show infrastructures.
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Lead Network EngineerGap Jan 1994 - Jan 1995Eighteen months with the GAP as a Lead Engineer in the Network Design and Engineering department. Primary responsibility for the designing of domestic and international Local and Wide Area Networks. I organized successful installs of many data centers, such a VSAT Credit Switching network with IDNX/router nodes in California, Minneapolis and Kentucky, data center moves in New York, FDDI expansion in San Francisco, and T1 Inverse Multiplexing (Digital Link 3800’s) between San Bruno, San Francisco and Rocklin, California.
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Advisory Systems EngineerIbm Jan 1988 - Jan 1994Armonk, New York, Ny, UsSix years experience with IBM in technical support and marketing. Experienced in networking and communications, systems integration and design, implementation planning, problem management and resolution. Four years as an IBM Advisory Systems Engineer in the Networking Systems Unit responsible for implementation, hourly billable support and technical consulting. Elected to the Systems Engineering Symposium for technical excellence in 1993. Attended extensive IBM SE training at their Atlanta and Dallas education centers. -
Support Technician/EngineerRolm Corporation Jan 1984 - Jan 1988Four years hands on communications systems experience with ROLM Corporation as a Customer Engineer, gaining extensive experience trouble-shooting multi-vendor telecommunications equipment for many different Silicon Valley customers. Awarded Employee of the Year and elected to the Customer Support Leadership Club for tenacity and commitment to solving problems.
Mark Green Skills
Mark Green Education Details
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California State University, ChicoComputer And Information Sciences And Support Services -
California State University, ChicoIndustrial Technology (Itec)
Frequently Asked Questions about Mark Green
What company does Mark Green work for?
Mark Green works for Cray Inc.
What is Mark Green's role at the current company?
Mark Green's current role is Site Manager at Cray Inc..
What is Mark Green's email address?
Mark Green's email address is kt****@****ail.com
What schools did Mark Green attend?
Mark Green attended California State University, Chico, California State University, Chico.
What are some of Mark Green's interests?
Mark Green has interest in Consulting Services, Technical Account Management, Facilities, Information Technology, Data Center Management, Application Training, Corporate Operations, Technical Product Support.
What skills is Mark Green known for?
Mark Green has skills like Enterprise Software, Saas, Software Documentation, Salesforce.com, Data Center, Technical Support, Team Leadership, Professional Services, Networking, Customer Service, Sales, Management.
Who are Mark Green's colleagues?
Mark Green's colleagues are Kasia Korczewska, Terry Woodward, Ladaj Idr, Sara Ilaug, Mario Mattia, Pursuit Happy, Bryan Larson.
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