Mark Green Email & Phone Number

Houston, Texas, US

I lead the Cray Inc. on-site Service and Support team at the National Energy Research Scientific Computing Center at the Lawrence Berkeley National Laboratory. (NERSC) is the primary scientific computing facility for the Office of Science in the U.S. Department of Energy and is one of the largest super-computing facilities in the world dedicated to basic.

Orem, Utah, US

• In July of 2010 AccessData Group purchased CT Summation, thus my combined experience with Summation is 8 years. I was retained as a Director through two mergers, first with Wolters Kluwers then Accessdata.
• Directed the combined companies Product Support teams located in San Francisco CA, Lindon Utah and London UK with 26 employees.
• Consolidated the eDiscovery and Forensic global support teams, achieving customer satisfaction rating of 97%.
• Created a sales lead generation process generated from the Support teams.
• Developed “follow the sun” support staffing model, leveraging non-exempt employees from remote home offices to minimize cost and expand coverage.
• AccessData Group offers eDiscovery, litigation support and data forensics software solutions.

San Francisco, CA, US

• I was responsible for CT Summation's Client Services Department, Product Support, Training (internal and external), Information Systems (NY, FL and CA offices), Software Production and Shipping, Facilities and.
• Created billable Implementation, training and consulting teams which consistently meet all revenue commitments.
• Responsible for achieving 99.95% internal IT infrastructure uptime.
• CT Summation made litigation support software and ediscovery products.

Dublin City, County Dublin, IE

Director of MIS, Data Center Operations and Corporate Facilities. Worldres was a small software development company generating $10M in annual sales, specializing in online hotel reservations. I was responsible for the online reservations systems hosted at AT&T in Redwood City. I was also responsible for the corporate internal information systems and.

Director of Information Technology. 12 Entrepreneuring was a web services company providing venture capital and ‘incubation’ services in San Francisco. I was responsible for all IT functions for 12 and its portfolio companies such as Grandcentral, Ibuilding and Oxygen. I provided both server infrastructure and desktop support of MS BackOffice and Linux.

Director of Internal Infrastructure at Pilot Network Services in Alameda, California with a staff of 10 technicians and two managers. Pilot was a secure Internet Service Provider, with approximately 200 employees generating revenue of $30M. Responsible for internal computer systems security, TCP/IP LAN infrastructures, Help Desk and desktop support.

Director of Support Services for Ziff Davis Publishing in San Francisco, California with a staff of 50 technicians and managers. Ziff Davis acquired Softbank Forums, retaining me as their Director of IS for West Coast operations. My Softbank IT staff consisted of 10 technicians and managers and was based in Foster City, California. I was responsible for.

Eighteen months with the GAP as a Lead Engineer in the Network Design and Engineering department. Primary responsibility for the designing of domestic and international Local and Wide Area Networks. I organized successful installs of many data centers, such a VSAT Credit Switching network with IDNX/router nodes in California, Minneapolis and Kentucky, data.

Armonk, New York, NY, US

Six years experience with IBM in technical support and marketing. Experienced in networking and communications, systems integration and design, implementation planning, problem management and resolution. Four years as an IBM Advisory Systems Engineer in the Networking Systems Unit responsible for implementation, hourly billable support and technical.

Four years hands on communications systems experience with ROLM Corporation as a Customer Engineer, gaining extensive experience trouble-shooting multi-vendor telecommunications equipment for many different Silicon Valley customers. Awarded Employee of the Year and elected to the Customer Support Leadership Club for tenacity and commitment to solving.

Bachelor'S Of Science, Industrial Technology Degree, Computer And Information Sciences And Support Services

Bachelors Of Science (Bs), Industrial Technology (Itec)