Cloud Service Engineer
Oversaw all aspects of a Microsoft 365 environment, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, and related applications.• Successfully orchestrated a strategic initiative to transition customers to M365 backup services. By doing so, I significantly curtailed their reliance on third-party tools, resulting in cost savings. Additionally, this migration ensured robust data protection for critical assets across SharePoint, OneDrive, Exchange, and Teams.• Established comprehensive Mobile Device Management (MDM) policies, industry standards, and best practices for both internal company use and external clients. This initiative streamlined MDM deployments, resulting in standardized processes, and significantly reducing administrative workload.• Established a streamlined process for creating, implementing, and managing Azure Virtual Desktops within an enterprise environment. This standardized approach enhanced efficiency and ensured consistent deployment across the organization.• Mitigated the influx of support tickets by creating lasting solutions for recurring issues. These permanent fixes not only streamlined operations but also enhanced user satisfaction.• Successfully orchestrated the deployment and configuration of FortiGate firewalls for all external clients. This initiative bolstered network security for our clients, ensuring robust protection against external threats.• Streamlined endpoint deployments by seamlessly integrating Intune Autopilot. This efficient solution significantly reduced the time required for device provisioning for both the internal company and external clients.
