Oversaw all aspects of a Microsoft 365 environment, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, and related applications.• Successfully orchestrated a strategic initiative to transition customers to M365 backup services. By doing so, I significantly curtailed their reliance on third-party tools, resulting in cost savings. Additionally, this migration ensured robust data protection for critical assets across SharePoint, OneDrive, Exchange, and Teams.• Established comprehensive Mobile Device Management (MDM) policies, industry standards, and best practices for both internal company use and external clients. This initiative streamlined MDM deployments, resulting in standardized processes, and significantly reducing administrative workload.• Established a streamlined process for creating, implementing, and managing Azure Virtual Desktops within an enterprise environment. This standardized approach enhanced efficiency and ensured consistent deployment across the organization.• Mitigated the influx of support tickets by creating lasting solutions for recurring issues. These permanent fixes not only streamlined operations but also enhanced user satisfaction.• Successfully orchestrated the deployment and configuration of FortiGate firewalls for all external clients. This initiative bolstered network security for our clients, ensuring robust protection against external threats.• Streamlined endpoint deployments by seamlessly integrating Intune Autopilot. This efficient solution significantly reduced the time required for device provisioning for both the internal company and external clients.

Provided Tier I End user support for clients in a service desk environment. • Traveled onsite to deliver IT services in person, providing a face-to-face service; building, and maintaining rapport with clients.• Managed Cloud and on-prem Active Directory and Exchange email services while following guidelines for the on/offboarding of users, creation of distribution groups, and group policy.• Documented all resolutions within a centrally located resource.

Implementation of Administered Tier I-II user support as a service desk support technician, handling repair issues and leading the training of non-technical clients. • Implemented reliable LAN/WAN topologies in a mobile environment, facilitating communications between users and outside sources.• As a server administrator managed, optimized, and secured on-prem Application/Web/Mail servers.• Averaged between 400-600 tickets resolved each month, while also eliminating recurring issues for clients, reducing the number of trouble tickets submitted each month.

Responsible for the daily workings of a Cold Stone Creamery store