Business Owner
Bouzy Wine & Spirits
May 2018 - Mar 2023
AeroLeads people directory · profile
Mark Maxwell Email & Phone Number
Customer Experience Leader
2 work emails found
@netapp.com
3 phones found area 919, 408, and 877
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 86%
Role
Customer Experience Leader
Location
Aurora, Colorado, United States
Who is Mark Maxwell? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Mark Maxwell is listed as Customer Experience Leader based in Aurora, Colorado, United States. AeroLeads shows a work email signal at netapp.com, phone signal with area code 919, 408, 877, and a matched LinkedIn profile for Mark Maxwell.
Mark Maxwell previously worked as Business Owner at Bouzy Wine & Spirits and Technical Support Leader at Envysion. Mark Maxwell holds Technology Services & Support Management Program from Wharton School Of Business.
Company email context
Email format at netapp.com
This section adds company-level context without repeating Mark Maxwell's masked contact details.
{first_initial}{last}@netapp.com
89% confidence
AeroLeads found 2 current-domain work email signals for Mark Maxwell. Compare company email patterns before reaching out.
Profile bio
About Mark Maxwell
Phone: 919.602.1065 | Email: maxmarkwell61@gmail.comBusiness Owner / Financial ServicesSelf-employedDenver Metropolitan AreaMillions of people lack clear direction and feel trapped when it comes to their personal finances. With recent technology advancements and our partnerships with the best names in the industry, we are able to provide a solution for everyday people so they can WORRY LESS about money and ENJOY LIFE more!
Listed skills include Technical Support, Cloud Computing, Enterprise Software, Nas, and 45 others.
11 roles
Mark Maxwell work experience
A career timeline built from the work history available for this profile.
Technical Support Leader
Envysion
Analyzed and architected an updated technical support model• Flatten the organizational structure to free up head count to enable additional tasks• Created and implemented performance metrics packages at both the organization and team levels• Updated/streamlined training roadmap for both new hires and existing employees• Reduced case backlog by 30% and average case age by 25%• Designed and implemented knowledge centered support structure
Apr 2019 - Aug 2020
Vice President, Solutions And Services Management
Oct 2017 - Dec 2017
Senior Director, Enterprise & Cloud Software Support
Directs 3 specialized support teams. Responsible for leadership development, establishing SOP’s, monitoring KPI’s, relaying customer needs to engineering team, and optimizing operational performance; 120 direct reports.✪ Revamped technical training roadmap; decreased new hire on-boarding process by 30 days. ✪ Piloted innovative support models for new cloud-based products; decreased labor expense by $3M. ✪ Integrated cross-functional teams to improve global support function; boosted account sales by $40M.✪ Developed how-to videos addressing customer product concerns; reduced case volume by 25%. ✪ Created and implemented technical vertical support model; increased Net Promoter Score by 10%.
Jan 2013 - Jan 2017
Senior Director, Support Account Management - U.S. & India
Oversaw global support account management team. Responsible for developing service roadmap, quality assurance, re-branding, escalation, performance optimization, IT collaboration and P&L; 110 direct reports.✪ Increased YOY booking generation by 91% (U.S.) and 94% (Asia-Pacific) over a 2-year period.✪ Optimized technical support delivery model for struggling region; increased profitability by 15%. ✪ Established after-hours coverage team in Bangalore, India; generated $2M annual cost savings. ✪ Launched support account management hub in Wichita, Kansas; reduced labor costs by 10%. ✪ Standardized career track model and training program; decreased new hire on-boarding time by 25%.
Jan 2011 - Jan 2013
Director, Federal & Worldwide Major Accounts - Technical Support
Led technical support group for largest accounts. Responsible for service delivery, escalation management, performance optimization and collaboration with sales, product and engineering teams; 100 direct reports.✪ Merged 3 organizations into 1 cohesive team; increased case volume by 10%, team availability by 35%.✪ Formed cross-functional support group; boosted CSR by 20% while achieving $3M in cost savings.✪ Implemented employee training program; reduced case resolution (5%), age (35%) and backlog (30%).✪ Fostered government agency familiarity with secured case resolution; catapulted to #1 in market share.
Jul 2009 - Jan 2011
Director, Federal Support
Managed design and construction of federal, state, local and higher education support functions. Responsible for customer advocacy, KPI development, performance optimization and product development; 50 direct reports.✪ Launched 24/7 federally focused support organization; routed 100% of cases, calls and secure delivery.✪ Optimized service delivery; achieved #1 rating in technical support satisfaction for 2 consecutive years. ✪ Created government support contract; services associated with 25% of $1B federal business sales.✪ Founding member of Technology Services Industry Association (TSIA) Advisory Board.
Aug 2007 - Jul 2009
Senior Manager, Technical Support - East Coast & Canada
✪ Engineered 24/7 global support center model; achieved 10% case closure reduction and 91% call uptime. ✪ Implemented support center best practices; raised customer satisfaction index to 4.72 out of 5. ✪ Established new employee on-boarding program; accelerated production readiness from 90 to 60 days.
Sep 2005 - Aug 2007
Strategic Support Manager
✪ Launched marketing and sales campaign; increased revenue from $1.5M to $6M over a 3year period.✪ Established Bangalore support center to better serve Asia PAC customers; boosted year 1 sales by 10%. ✪ Created a federally focused TGA role to service key growth markets; grew sales by 5% in 12 months.
Sep 2002 - Sep 2005
Technical Global Advisor & Support Engineer
Sep 2000 - Sep 2002
Project Manager, Commercial Desktop - Large Enterprise Preload Development
Jun 1999 - Sep 2000
3 education records
Mark Maxwell education
Technology Services & Support Management Program
Wharton School Of Business
Data Center Support/Network Engineering
Chubb Institute
Coursework Towards Bs In Biology
Springfield College
FAQ
Frequently asked questions about Mark Maxwell
Quick answers generated from the profile data available on this page.
What is Mark Maxwell's role at their current company?
Mark Maxwell is listed as Customer Experience Leader.
What is Mark Maxwell's email address?
AeroLeads has found 2 work email signals at @netapp.com for Mark Maxwell.
What is Mark Maxwell's phone number?
AeroLeads has found 3 phone signal(s) with area code 919, 408, 877 for Mark Maxwell.
Where is Mark Maxwell based?
Mark Maxwell is based in Aurora, Colorado, United States.
What companies has Mark Maxwell worked for?
Mark Maxwell has worked for Bouzy Wine & Spirits, Envysion, Muse Platforms, Netapp, and Ibm.
How can I contact Mark Maxwell?
You can use AeroLeads to view verified contact signals for Mark Maxwell, including work email, phone, and LinkedIn data when available.
What schools did Mark Maxwell attend?
Mark Maxwell holds Technology Services & Support Management Program from Wharton School Of Business.
What skills is Mark Maxwell known for?
Mark Maxwell is listed with skills including Technical Support, Cloud Computing, Enterprise Software, Nas, Business Development, Crm, Storage Solutions, and Account Management.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial