Mark Mendes Email & Phone Number

Penn Yan, NY, US

Omaha, Nebraska, US

Responsible for revenue streams, collaboration strategies, strategic transition, customer communications and asset migration.

Manage and participate in private venture capital holdings in technology, health care, logistics and real estate. Participate in various strategic advisory or board observation roles in portfolio companies.

San Jose, CA, US

• Manage US Cloud Calling software, SaaS, professional services, and solutions engineering sales for Cisco Collaboration business unit, selling to service providers, government entities, and select large enterprises.
• Led sales customer engineering teams to perform at 101-116% of sales targets through pre- and post-acquisition with no loss of customer base while managing below allocated expense levels
• Facilitated company integration and 100% retention of employees, suppliers, and customers during transition period to ensure full acquisition value and integration savings for Cisco

Gaithersburg, MD, US

• Led sales, sales engineering, and strategic project management in Broadsoft’s key strategic accounts in the USA. Worked with executive management on setting strategic priorities and piloting programs for new product.
• Exceeded annual sales targets each year, increased customer base, and executed a series of customer win-backs, to drive strategic acquisition for Cisco
• Cultivated partnerships and business development opportunities with key customer executives to position Broadsoft’s VOIP, UCaaS, and Cloud Services in new and existing markets

Bridgewater, NJ, US

• Responsible for Wireline and MSO business unit providing telecommunication software, SaaS, and professional services to the largest communications service providers and enterprise customers in North America and.
• Exceeded sales and earnings targets as set by the Board of Directors
• Drove high level of consistent, foundational profitability enabling the firm to enter new markets
• Managed SaaS infrastructure/operations for carrier grade OSS/BSS for indirect channel management and customer care automation at the world’s largest Service providers
• Profit & Loss business unit responsibilities

Bridgewater, NJ, US

• In addition to CIO, ran highly profitable $30M telecommunications software business with P&L responsibilities for telecommunications carriers in addition to CIO role combined with responsibilities of building Tier 1.
• Led the team to design, construct, operate, and maintain the Synchronoss data/operation centers flawlessly through peak volumes and several natural disasters.
• Managed industry and security compliance (Sarbanes, PCI DSS, SAS70, Customer Contract Specific)
• Managed Global Service Delivery centers of excellence, BPO, global IT, 7 contract call centers and facility infrastructure with over 2000 full-time and contract employees globally for AT&T, Verizon, Level 3, Vodafone.

US

• Responsible for all aspects of venture backed international Operating Support Software and SaaS provider to the global telecommunications service provider market. Managed both domestic operation and wholly owned Indian.
• Assumed recovery leadership of failing venture capital start-up and led turn-around to profitable state and converted on time software sales to $13M of profitable recurring SaaS revenues
• Redesigned the firm to become the largest telecommunications service provider wholesale e-bonding clearing-house for high capacity circuits in the world, still in use today
• Recovered Investor capital

• Led all operational and national infrastructure efforts of private Competitive Local Exchange company through 3 rounds of private venture and 2 rounds of public financing to raise over $800M of capital, including.
• Designed and managed all network build-out, back office operations, service delivery and information technology initiatives

Master Of Business Administration, Mis And Finance

Industrial Engineering, Operations Research