Mark Amor Email and Phone Number
horsforth, leeds, united kingdom
Mark Amor's Location
Bromsgrove, England, United Kingdom, United Kingdom
Mark Amor's Contact Details
Mark Amor work email
- Valid
- Valid
- Valid
Mark Amor personal email
n/a
About Mark Amor
I am a customer focused asset performance, investment & operations senior leader with over 28 years post graduate experience in the water and wastewater industry, having operated at senior leadership level for 15 years. I have operational expertise in water distribution, as well as experience in management of sewerage, and water & sewage treatment. I am a Chartered member of the Institution of Water & Environmental Management and the Environmental Society.
Mark Amor's Current Company Details
Turner & Townsend
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Principal Consultant at Turner & Townsend
horsforth, leeds, united kingdom
- Website:
- turnerandtownsend.com
- Employees:
- 6018
Mark Amor Work Experience Details
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Principal ConsultantTurner & Townsend Dec 2021 - PresentBirmingham, England, United Kingdom
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Head Of Service DeliveryAncala Water Services Ltd. Sep 2019 - Oct 2021BarnsleyAccountable for directing the Service Delivery management team to safely operate & maintain water & wastewater assets, improving productivity & efficiency of field services whilst delivering great customer service. Achieved by working collaboratively with board directors, the executive management team, employees across the business, our supply chain partners and customers. Chair of operations steering group and employee forum, part of capital lifecycle approval group, lead incident management teams to continually improve & develop morale, skills, best practice, safety and investment within operations. -
Head Of Consumption And BillingAncala Water Services Jul 2018 - Sep 2019BarnsleyPart of AWS executive management team accountable for senior leaders managing office and field personnel to reduce leakage and water & wastewater charges whilst improving assurance and optimising consumption and revenue. Introduced and effectively executed various leakage reporting & management best practices to reduce leakage levels by 42%. Secured funding from board directors and lead delivery of 'spend to save' capital scheme for over 600 water meters to improve assurance, leakage and the water balance.
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Network Optimisation ManagerSevern Trent Services Dec 2015 - Jun 2018Birmingham, United KingdomI lead a team of managers and technical experts within Service Delivery to reduce leakage, improve Measurement and deliver R&M services for various contracts within UK Water Services.
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Water Contract ManagerSevern Trent Services Feb 2015 - Dec 2015Birmingham, United KingdomWorked within the STS Contract Management team, focused on identifying opportunities to optimise consumption, leakage and revenue involving close liaisons with the Service Delivery team to successfully execute the programme of work. I also worked closely with the MoD to further improve water balance accuracy and compliance.
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Leakage, Metering & Engineering ManagerSevern Trent Services Nov 2013 - Feb 2015Birmingham, United KingdomLead a team of office based and field managers, accountable for 30 people, responsible for asset performance, investment and project delivery. I lead a project team that significantly improved customer service for flooding from November 2013 to June 2014, as part of the MoD Project Aquatrine contract, utilising support from STS teams within customer care, operations, engineering and marketing. This resulted in STS being short listed for a customer service Peer award in July 2014. Reduced leakage to the lowest levels since 2012 using end-to-end leakage management teams through detection, repair, metering, pressure management and mains renewals and optimisation. Additional responsibility for Engineers delivering asset investment projects for £7M pa as well as initiating a review of the £175M 25 year asset planning and investment programme.
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Operations Control/Customer Service Centre ManagerSevern Trent Costain Aug 2012 - Nov 2013Birmingham, United KingdomHaving been instrumental in the change management required to create the Service Delivery business unit within ST Costain, my responsibilities were to manage and control all water, wastewater and water hygiene field activities within STS OS UK (Circa £50M Opex and Capex). I achieved this by empowering my asset planning and scheduling management team to drive performance through improved planned preventative maintenance, asset data and response times to customer service requests. This resulted in significantly better water and wastewater compliance and successful completion of over 50,000 planned and reactive jobs/year. -
Water Resources ManagerC2C Services Oct 2007 - Jul 2012Birmingham, United KingdomI was promoted to a senior leadership role, reporting to the General Manager, leading managers and their teams to deliver the leakage "step change" reduction action plan and drive the meter maintenance programme, as well as continue to control and reduce water and wastewater charges by optimising water resources. I procured the services of Tynemarch, specialist consultants, to develop a methodology for calculating Non Household Night Use. I achieved water & wastewater cost savings in excess of £10M and reduced leakage by 33%. This significantly contributed to Project Aquatrine winning a Utilities award. -
Regional Leakage ManagerSevern Trent Water Apr 2006 - Sep 2007BromsgroveI gained great experience in managing field team leaders and technical experts comprising 80 people in the South region of STW. I lead them safely to successfully deliver leakage targets as well as make leakage management more effective and efficient through metering and pressure management. I managed leakage detection contracts with Mouchel and Hydrosave in the south. I chaired a best practice group across STW to ensure standardisation was adopted. I developed and implemented change management to measure and monitor key performance indicators for all leakage detection personnel.
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Demand ManagerSevern Trent Water Oct 2004 - Apr 2006Wolverhampton, United KingdomI was promoted to this role where my responsibilities included effective direction of resources undertaking active leakage detection activities from source to tap at minimal cost. I successfully delivered the DMA validation project for the AMP4 mains renewals programme, lead teams to deliver operational leakage plans. I also developed and implemented demand and leakage management strategies for metering, trunk mains and service reservoirs as well as the network distribution systems across all of STW. I represented STW in benchmarking workshops with United Utilities and Thames Water and presented to the Leakage programme board. This enabled me to develop people management and customer service skills as well as improving the breadth and depth of my technical expertise.
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Leakage Assistant ManagerSevern Trent Water Jul 2002 - Sep 2004Wolverhampton, United KingdomThis role involved managing 9 specialist technicians whose task was to identify, prioritise and successfully target reactive and planned leakage reductions across all of STW. I adopted new ways of working within the leakage management team using industry best practice. I also represented STW at both WRc and UKWIR leakage projects and meetings as part of my continuous development. I presented a paper at a UK Water annual conference.
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Operations And Maintenance ManagerSevern Trent Water Jul 2000 - Jun 2002Wolverhampton, United KingdomI managed 14 staff, comprising 4 small teams working on capital works, maintenance programmes, small design schemes and telemetry across the West region of Severn Trent Water. We successfully delivered c£5M pa mains renewals, mains diversions and small schemes to improve water treatment and distribution assets. Also, ensured STW's telemetry and planned preventative maintenance of above ground asset programmes were adhered to. I worked closely with both internal and external stakeholders to achieve set targets.
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Network Modelling EngineerSevern Trent Water Jan 1998 - Jun 2000Birmingham, United KingdomI managed Consulting Engineers undertaking water distribution network model build projects. My role included procurement, contract management, budget management and technical expertise. I also utilised the models to determine the impact of complex valve operations as well as network development and optimisation, working closely with customer relations and operational office staff and field personnel.
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Graduate Water EngineerMouchel Sep 1995 - Jan 1998Sutton ColdfieldI was responsible for pre & post mains rehabilitation assessment projects, managing a small team of technicians and graduates as well as the budget. I was also involved in supporting the Senior Engineer in all aspects of water distribution modelling for several network build projects on behalf of Severn Trent Water. I managed a water efficiency project which involved flow logging of all STW's significant Industrial and Commercial Customers. -
Graduate Civil EngineerMorgan Collis Jul 1994 - Aug 1995RedditchI worked as a graduate engineer responsible for collating sewerage asset data by undertaking and recording drainage and land surveying activities. This enabled Severn Trent Water to develop and produce Drainage Area Studies.
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Industrial Placement StudentBurt & Millea Limited, Consulting Engineer 1991 - 1992Bishops StortfordDuring my University industrial placement, I supported the Engineering team on several civil, structural and water engineering projects.
Mark Amor Skills
Water Treatment
Environmental Awareness
Water Quality
Wastewater Treatment
T&d
Hay Job Evaluation
Uperform
Redundancy Management
Competency Framework Design
Trusted Business Partner
Job Design
Water
Contract Management
Water Management
Project Management
Change Management
Project Planning
Engineering
Procurement
Project Delivery
Stakeholder Management
Water Resources
Water Supply
Management
Civil Engineering
Business Process Improvement
Hydraulics
Team Leadership
Drainage
Environmental Engineering
Energy
Renewable Energy
Leakage Management
Water Resource Management
Mark Amor Education Details
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Upper Second
Frequently Asked Questions about Mark Amor
What company does Mark Amor work for?
Mark Amor works for Turner & Townsend
What is Mark Amor's role at the current company?
Mark Amor's current role is Principal Consultant at Turner & Townsend.
What is Mark Amor's email address?
Mark Amor's email address is ma****@****p.co.uk
What schools did Mark Amor attend?
Mark Amor attended Coventry University.
What skills is Mark Amor known for?
Mark Amor has skills like Water Treatment, Environmental Awareness, Water Quality, Wastewater Treatment, T&d, Hay Job Evaluation, Uperform, Redundancy Management, Competency Framework Design, Trusted Business Partner, Job Design, Water.
Who are Mark Amor's colleagues?
Mark Amor's colleagues are Coral Holmes, Byron Keith Bautista, Looi Kim Lew, Epq7bkoyzke Bravo, Emma Ryan, Nick Wingate, Alan Brown.
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