Mark Gorham Email & Phone Number

Crawley

Crawley

Sutton, United Kingdom

East Grinstead, West Sussex, United Kingdom

Haywards Heath, West Sussex, United Kingdom

Reigate, Surrey, United Kingdom

Gatwick

Ringmer

Active directory support including use management (creation, deletion, permissions, groups, resets)Maintaining printers and scannersDeployment and management of Samsung IP phones, Nokia, Iphones and Blackberry devicesCitrix and RSA token administrationRemote resolution for windows and Citrix issues for both PC’s and thin client / IGELS.Asset management for.

East Grinstead

Provide 1st line support to internal users and external business clients utilising active directory, Citrix console and Solarwinds helpdesk toolsCreate and administer FTP accounts to allow clients access to company data.Retailer support for Mercedes Benz controlling user accounts, vehicle, servicing and customer history using real-time database and SQL.

Crawley

Provide 1st line support to internal customers over the phone, via email or at the desk and log the issues into the in-house ticketing software tool HelpboxTroubleshoot using Tight VNC, Extranet and Cisco VPN client remote toolsActive directory and Exchange administrationBES – Administer blackberry accounts, device activation and resets. Iphone, Samsung.

Guildford, United Kingdom

Provide support to over 1000 users from the rail and hotel industries dealing primarily with their software for ticketing and check in.Deal with hardware faults and utilise the various components of remote software.

Mainframe and Midrange and Desktop Analyst Working at the Europe Command Centre responsible for the delivery of high quality data processing and technology support services on behalf of the Global Treasury Services, the Europe Card Services (MBNA) and Global Corporate Investment divisions of the bank.Part of a team covering 7x24x365 shift pattern provided.

Mainframe, Midrange and PC) Working at the Europe Command Centre responsible for the delivery of high quality data processing and technology support services on behalf of the Global Treasury Services, the Europe Card Services (MBNA) and Global Corporate Investment divisions of the bank.Part of a team covering 7x24x365 shift pattern provided first level.

Was selected as part of a small team based at the bank headquarters in Frankfurt with responsibility for training my German team to take over the operating as the company were consolidating their offices. This was an extensive and challenging 6 months resulting in a successful transition and sadly redundancy.

Was selected as part of a small team based at the bank headquarters in Frankfurt with responsibility for training the German team to take over the operating as the company was consolidating their offices. This was an extensive and challenging 6 months resulting in a successful transition and sadly redundancy.

Worked as part of a team providing 24x7x365 support. Using IBM mainframe ran batch schedules utilising MVS and OPCE to deal with the company's daily financial transactions.

Worked as part of a team providing 24x7x365 support. Ran batch schedules to deal with the company's daily financial transactions.

Dealt with property titles and provided the necessary documentation for buyers and sellers in the housing market.

Education record

Microsoft Certified Systems Administrator

Computer Studies

2 O levels and 1 AO level, BTEC National Certificate

Education record

Education record

Computer Studies

2 O levels and 1 AO level, BTEC National Certificate