Mark Wilkinson Email & Phone Number

United Kingdom

York, England, United Kingdom

• Worked with Idemia, Paragon CC, Experian, NCC, Mambu, 10x, AWS, Bottomline, Visa and Mastercard to evaluate partner offerings and maintain current ones.• Started with two partners and have expanded the remit to include more partners and strategic relationships.• Became the product owner for the partners assigned and subject matter expert when talking to TSYS end clients. This involved print, stationery, BPO, biometrics, verification, card design, manufacture, and personalisation.• Ownership of product revenues and margins, driving product innovation, evaluation of potential new partner and regular reporting to the TSYS Executive team. • Increased revenue from £4m to £13m in four years. This was by selling into new clients and increasing revenue from existing clients through upsell.• Developed and brought on new products. Actively promoted products and services from partners into the other payment processing platforms at TSYS.• Evaluated TSYS company strategy, and targets, to create a senior sales needs analysis that enabled the strategy to be realised in different markets and regions.• Led work streams to investigate TSYS market entry into new regions, and territories in Europe. The work streams creating a body of work which acted as an information catalogue for platform change to ensuring it is fit for purpose prior to market entry.

York, United Kingdom

• Main relationship owner and key escalation point for several key clients. AIB, PTSB, KBC, and JPMC.• Successful renegotiation of the contract for an extended term, which increased the revenue by 60%.• Built on my previous experience as a Relationship Manager but with greater ownership and accountability for the clients.• Keeping projects on time, managing risk and ensuring they are within budget.• Managing external stakeholders.• Identifying new opportunities for growth.• Established and ran the service management function in a newly acquired company.• Worked with hostile environment to ensure a successful team was created and delivering on its goals.• Critical to the role was understanding the client’s needs and being aware of cultural differences across a wide range of countries.• Responding to escalated client support issues.• Implementing client support processes to enhance business satisfaction.• Assessing support statistics and preparing detailed reports on the findings.• Responsible for contracts, pricing, dispute resolution and growing the revenue of RBS and Sonae at TSYS. Delivering a combined revenue of £45m pa.• Worked as part of a relationship team and individually to ensure the highest possible delivery standards were maintained• Personally responsible for the clients’ expansion into new regions and territories.

Leeds, United Kingdom

• Founding member of Callcredit (now TransUnion)• Promoted to Senior Product Manager within 5 months to manage the Product and testing team• Worked in the Marketing Services area as a Senior Account Manager responsible for clients, processes, creating solutions and cross selling.• Strong understanding of credit data, scorecards to accurately target key markets, pre-screening, all direct marketing products and services, Know Your Customer (KYC) solutions and building scorecards.• Managed a team that designed, project managed and implemented the core credit reference service and associated products. I also had personal responsibility for key third-party relationships, including FICO and D&B.

Bradford, United Kingdom

• Started as a Production Programmer and promoted to Account Management in the first year.• Responsible for organising and scheduling the production of telemarketing, analytical profiling and direct marketing orders for numerous clients including; MBNA, RBS, AMEX, Capital One, EuroDirect, Littlewoods, Kaleidoscope and HFC.• Two years in Account Management promoted to Business Consultant. Evaluating, introducing and maintaining products for direct marketing solutions

Nottingham, England, United Kingdom

• Responsible for the programming, operation and monitoring of programs to achieve clients’ marketing requirements and the development and testing of procedures and practices.• Promoted in the role of managing a team of four production programmers

Business Studies

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