General Manager
Current
Jul 2024 - Present
AeroLeads people directory · profile
Mark Nelsen Email & Phone Number
General Manager I Expertise in Resort Operations, Food & Beverage and Property Renovations I Major & Independent Brand Experience
at
Great Wolf Lodge
1 work email found
@greatwolf.com
3 phones found area 214, 808, and 888
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
General Manager I Expertise in Resort Operations, Food & Beverage and Property Renovations I Major & Independent Brand Experience
Location
Sandusky, Ohio, United States
Who is Mark Nelsen? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Mark Nelsen is listed as General Manager I Expertise in Resort Operations, Food & Beverage and Property Renovations I Major & Independent Brand Experience at Great Wolf Lodge, based in Sandusky, Ohio, United States. AeroLeads shows a work email signal at greatwolf.com, phone signal with area code 214, 808, 888, and a matched LinkedIn profile for Mark Nelsen.
Mark Nelsen previously worked as General Manager at Great Wolf Lodge and Assistant General Manager at Great Wolf Lodge. Mark Nelsen holds Bachelor'S, International Hospitality Management from Northern Arizona University.
Company email context
Email format at Great Wolf Lodge
This section adds company-level context without repeating Mark Nelsen's masked contact details.
{first_initial}{last}@greatwolf.com
86% confidence
AeroLeads found 1 current-domain work email signal for Mark Nelsen. Compare company email patterns before reaching out.
Profile bio
About Mark Nelsen
Thank you for visiting!Hospitality Professional | Full Service Resort General Manager | Collaborative Leader | Intuitive Approach to Balanced Scorecards | Team Builder | Resilient Risk-Taker | Ambassador of Aloha & Genuine Spirit of Service | Inquisitive Hotel Industry Geek Why!With an emphasis on steering strategies that place teammates in a position to succeed, my greatest inspiration comes from seeing their glow light up through empowerment and sense of accomplishment. Since high school, my passion for hospitality and creating memorable vacation experiences has paved my career path. Fast forward to today: I've found my ‘Why’, now working on my ‘How’. Skills: Resort Operations | Property Opening, Renovation & Re-branding | Food & Beverage | Event Management | Associate Engagement | Guest Satisfaction | Revenue Generation | Profit/Target Flow Maximization | Critical Problem Solving | VIP/Luxury Service | Sales/Negotiation | Leader DevelopmentAchievements:- Assistant General Manager overseeing operations through $160M renovation/expansion while balancing 94% occupancy, $600+ POR and 32% staff growth - Great Wolf Lodge- Corporate F&B Director crafting/implementing service & training manual - Great Wolf Lodge- Committee lead in developing & instituting pandemic re-opening guidelines - Great Wolf Lodge- Opening F&B Director for $150M full property Grand Opening - Great Wolf Lodge- Inaugural member of Key Talent Development Program - Great Wolf Lodge- $2.5M renovation of 400+ seat, 3-meal restaurant & lounge - JW Marriott - 100% Associate Engagement in multiple departments; growth in all other categories – Marriott - Recruited to overhaul F&B outlets & bars for $120M oceanfront resort renovation – Marriott - Completed Foundations of Leadership & Emerging Leader Programs – Marriott- Multiple years of growth in Associate Satisfaction Survey, six-figure revenue growth for Lobby Bar - Hilton - First F&B Director to achieve annual profit for franchise ownership group - Hilton Contact:Please reach out anytime at markanelsen@gmail.com to learn more about my passion for hospitality and pursuit of hotel ownership, or if you have any thoughts on who my first-round pick in fantasy football should be.
Listed skills include Hospitality, Resorts, Hospitality Industry, Restaurants, and 35 others.
Current workplace
Mark Nelsen's current company
Company context helps verify the profile and gives searchers a useful next step.
14 roles
Mark Nelsen work experience
A career timeline built from the work history available for this profile.
Assistant General Manager
Establishment overview: 401 rooms | 78,000 sq. ft. indoor water park | 95 acres 2022/2023 expansions: 202-room tower | 30 villas | 3-meal restaurant | 38K sq. ft. additional waterpark• Acting General Manager in training (2023: 165K room nights I $646 RevPOR I 94% occupancy)• Promoted/recruited by SVP to assist operations through $160M property expansion including: 7-story/ 202-room tower, 30 villas with exclusive lounge, 3-meal a la carte restaurant, additional 38,000 sq. ft. indoor waterpark with bar & grill, 20 cabanas and two parking lots • Supervision of 14 department heads overseeing 800+ teammates during demanding transformation through heavy construction, guest-experience challenges, supply chain shortages, training & brand-standard initiative implementation and competitive labor market in unique resort destination while growing staff roster 32%• Ranked #2 of 19 properties in Staff Engagement Survey: 2023
Oct 2022 - Jul 2024
Corporate Director Of Food & Beverage Services
Establishment overview: 19 properties | 7,323 rooms | Family-centric indoor waterpark resorts• Recruited by SVP to assist division’s restructure and positioning towards obtaining F&B revenue ($230M), safety and satisfaction goals, service standards, throughput optimization & procurement• Extensive travel (75%) in guiding/mentoring/onboarding F&B Directors overseeing full P&L and KPI responsibility of 200 operations, overseeing 1,800 F&B teammates and 180 leaders• 2-time 'Pack Member of the Quarter'
May 2021 - Oct 2022
Director Of Food And Beverage
Establishment overview: 350 rooms | 12,000 sq. ft. meeting space | 85,000 sq. ft. indoor water park | 27,000 sq. ft. indoor family recreation center | 10 F&B operations• New-property opening director overseeing all aspects of F&B • Full P&L responsibility of ten F&B operations ($115 RevPOR, 150 F&B teammates, 13 leaders)• Committee lead of three national teams overseeing development of pandemic re-opening guidelines• Ranked #1 of 19 properties for F&B guest satisfaction: 2020• ‘Leader of the Quarter’ and member of 'Lodge of the Year' leadership team
Jun 2019 - May 2021
Director Of Restaurants
Establishment overview: 453 rooms | 128,000 sq. ft. meeting space | 125 acres• Full P&L responsibility of eight F&B operations: JW Steakhouse, 3-Meal Restaurant, Indoor/Outdoor Lobby Lounge, 24-Hour Room Service, Poolside Bar & Grill with Cabanas, Wellness Spa Café, Golf Club Restaurant & Cart Service, Starbucks Coffee Shop• 80 F&B teammates, 15 leaders, 3 Restaurant Sales Executives• Rebuilt steakhouse private event sales operations including new collateral, menus & design, social media, public relations and staff training• Facilitated implementation of new Room Service pilot menu
Sep 2017 - May 2019
Director Of Restaurants
Establishment overview: 543 rooms | 41,000 sq. ft. meeting space | 22 oceanfront acres• Recruited to oversee transformation of all F&B outlets ($120M total resort renovation)• Full P&L responsibility of nine F&B operations: 3-Meal Destination Restaurant, Room Service, Starbucks Coffee Shop, 3 resort pools (including waterpark with full bar & food truck operation), Oceanfront Bungalow with limited food menu & full bar, Cabanas• 60 F&B teammates and 6 managers• Completed Marriott Emerging Leaders Program • Breakthrough Leadership Training Coach• Created/implemented new policies and procedures in overseeing transformation and re-branding of F&B outlets in conjunction with resort renovation
Jan 2016 - Sep 2017
Director Of Food And Beverage
Establishment overview: 601 rooms | 17,000 sq. ft. meeting space | 37 floors• Full P&L responsibility of eight F&B operations: 24-Hour Restaurant & Bar, 24-Hour Room Service, Coffee Shop, Lobby Bar, Pool Bar, Banquets, Cafeteria and Club Lounge• 100 F&B teammates, 11 managers and indirect oversight of Catering Team• Developed/implemented F&B marketing campaigns including seasonal promotions, Celebrity Executive Chef, restaurant & lobby bar re-branding and beverage programs• Instituted Starbucks-branded coffee shop initiatives
Nov 2014 - Jan 2016
Director Of Restaurants
Apr 2013 - Nov 2014
Vice President
Sound & Video solutions for commercial, educational and worship applications• Facilitated all marketing & sales campaigns to obtain new clientele in untapped markets including compilation of unique databases, direct mail and email campaigns, door-to-door sales, website enhancement, industry events, networking opportunities and bid-seeking• Duties included accounting, inventory, sales & marketing, field installations and customer service
Oct 2007 - Oct 2014
Sales Representative
• Effectively communicate face-to-face vacation ownership presentations in order to achieve closing targets
Aug 2012 - Apr 2013
Turtle Bay Resort - Food & Beverage Manager
Establishment overview: 408 oceanfront rooms | 1,300 acres• Oversight, scheduling, staffing, training and daily coordination of 24-hour food & beverage operation in flagship resort property• Managed implementation of new beverage program (achieved YOY sales growth of 57%)
Apr 2011 - Aug 2012
Sales Associate - Anthem At Merrill Ranch
3,400 acre master-planned community • Ranked #1 of 30 sales representatives from 4/06 – 10/07• Managed every step in sales process including initial greet, up-selling design features and contract negotiation through close of escrow in highly competitive sales environment
Sep 2005 - Oct 2007
General Manager
Bottomline Hospitality Management
• Performed all management duties for full-service restaurant/nightclub: staffing, training, cost controls, accounting, sales & marketing, guest satisfaction and revenue growth
May 2005 - Jan 2006
Hyatt Regency Scottsdale At Gainey Ranch - F&B Management
Establishment overview: 493 rooms | 70,000 sq. ft. meeting space | 27 acres• Director of Room Service, Restaurant Manager, Beverage Supervisor, Recreation Supervisor• 15 total operations included within scope of positions listed above
Mar 1999 - Apr 2005
1 education record
Mark Nelsen education
-
Northern Arizona University
FAQ
Frequently asked questions about Mark Nelsen
Quick answers generated from the profile data available on this page.
What company does Mark Nelsen work for?
Mark Nelsen works for Great Wolf Lodge.
What is Mark Nelsen's role at Great Wolf Lodge?
Mark Nelsen is listed as General Manager I Expertise in Resort Operations, Food & Beverage and Property Renovations I Major & Independent Brand Experience at Great Wolf Lodge.
What is Mark Nelsen's email address?
AeroLeads has found 1 work email signal at @greatwolf.com for Mark Nelsen at Great Wolf Lodge.
What is Mark Nelsen's phone number?
AeroLeads has found 3 phone signal(s) with area code 214, 808, 888 for Mark Nelsen at Great Wolf Lodge.
Where is Mark Nelsen based?
Mark Nelsen is based in Sandusky, Ohio, United States while working with Great Wolf Lodge.
What companies has Mark Nelsen worked for?
Mark Nelsen has worked for Great Wolf Lodge, Marriott International, Hilton Waikiki Beach Hotel, Valhalla Sound Llc, and Wyndham Worldwide.
How can I contact Mark Nelsen?
You can use AeroLeads to view verified contact signals for Mark Nelsen at Great Wolf Lodge, including work email, phone, and LinkedIn data when available.
What schools did Mark Nelsen attend?
Mark Nelsen holds Bachelor'S, International Hospitality Management from Northern Arizona University.
What skills is Mark Nelsen known for?
Mark Nelsen is listed with skills including Hospitality, Resorts, Hospitality Industry, Restaurants, Sales, Management, Customer Service, and Food And Beverage.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial