Mark Angelo Sioson Email and Phone Number

• Managed and implemented IT Service Management software projects, ensuring adherence to Agile principles and facilitating seamless collaboration among team members.• Conducted numerous discovery meetings with stakeholders from small to enterprise businesses to gather and analyze requirements, ensuring alignment with organizational goals.• End to end project handling – Discovery meetings, analysis, proposals and negotiations, project kick-offs, project huddles, configuration, internal… Show more • Managed and implemented IT Service Management software projects, ensuring adherence to Agile principles and facilitating seamless collaboration among team members.• Conducted numerous discovery meetings with stakeholders from small to enterprise businesses to gather and analyze requirements, ensuring alignment with organizational goals.• End to end project handling – Discovery meetings, analysis, proposals and negotiations, project kick-offs, project huddles, configuration, internal QA, UAT, Go-Live up to Post Implementation operations.• Cooperate with cross-functional teams to gather and analyze business requirements, ensuring alignment with strategic objectives. • Conducts systems training for the end users (Train-the-trainer model or Collaborative training method) Show less

Working under Globe Telecom - MCS Team:• Simulate Globe network services via Automatic Testing Equipment • Develop multiple test cases with different conditions to generate precise data from the service performance.• Leads vendor huddles for Open Ticket discussions• Performs data benchmarking with various SIM networks to maintain network performance and competencies.

Working under Globe Telecom - SMD Team:• Ensures all mobile data and core services are in optimal trend. • Raise all fluctuation or interference observed from various network performance tool.• Call out to Service Managers when experiencing a crucial degradation in the network trend observed. (Outages, DDoS attacks etc)• Deliver timely report of all mobile network service status and trends.• Document all incidents and callouts including all resolution activities and… Show more Working under Globe Telecom - SMD Team:• Ensures all mobile data and core services are in optimal trend. • Raise all fluctuation or interference observed from various network performance tool.• Call out to Service Managers when experiencing a crucial degradation in the network trend observed. (Outages, DDoS attacks etc)• Deliver timely report of all mobile network service status and trends.• Document all incidents and callouts including all resolution activities and mitigations. Show less