Mark Nielsen Email & Phone Number

Murrieta, Ca, Us

Temecula, California, Us

● Enterprise consulting services including enterprise resource planning, enterprise content management, productivity solutions, customer communications management, automated document factory (ADF), application development and technical project management.● End-to-end automated document factory (ADF) and document output for customer communications management (DOCCM) with OpenText Document Sciences xPression Suite● Custom secure network and system infrastructure design, implementation, and support● Strategic technology planning including analytics, regression and risk analysis● Provide online workspace solutions – unified email, calendar, PDA, chat, domain, web and FTP hosting● Google Apps and Office 365 deployment for non-profit, education, small and medium size businesses● Design, implement, and administer UNIX, Linux, and Windows servers including all networked client computers for clients of this IT services business, which I own and operate.● Install and maintain local area networks including high speed, wide area Internet connections using various protocols● Provide support services both on-site and through remote secure connections● Diagnose, tune, and repair system and network software and hardware● Train individuals and groups in the proper use of computers, networks, security protocols and corporate IT policies● Organize and facilitate team building activities for groups and individuals● Publish reports and make presentations to all levels of management

The goal of Team Koral Reef is to raise awareness in communities of the dangers presented by this brain amoeba, Balamuthia Mandrillaris, and other free-living amoebas. Lobby for the medical community to be properly trained to recognize this brain-eating amoeba in the early stages, proper diagnostic tools be readily available to medical personnel, updated training for medical staff, in order to secure early diagnosis and treatment. Make every effort to have the amoeba placed on the national register of infectious disease listing. Work with the center for disease control to assist in areas needed. Work towards securing funding by appearances on media programs, and appearances at local events. Interact with health departments and water districts nationwide in order to share information and gather information on cases nation and worldwide.

Owner/Operator of this Corporate Wellness consultancy specializing in Physical Therapy, Personal Training, Nutrition Counseling, and Executive Coaching.

Rockville, Maryland, Us

-Subject Matter Expert and Lead Architect for Environment Management, WebSphere Integration, Customer Communications Management and Application Performance for Xerox and the State of New York Medicaid Management Information System (eMedNY / MMIS) program.- Sole point of contact for managing a Continuous Integration schema consisting of 11 environments and over two dozen servers managing all aspects of Windows 2012 Servers, MS SQL 2012 and WebSphere Integration.

Plano, Texas, Us

Miami, Fl, Us

Lead business development, pre-sales engineering, and solution architecture for the Neoris Customer Communications Management practice.

Armonk, New York, Ny, Us

● Subject matter expert (SME) for Customer Communications Management, Service Oriented Architecture, Application Performance for IBM to end customer Lowe’s● Lead development, architecture and managed a team of consultants and developers to deliver over 150 applications and integration with custom Java Web Service, WebSphere ESB, Sterling, and Siebel in large retail industry deployment● Successfully executed 3rd-party enterprise software upgrade mid-development cycle in 9 continuous integration environments without letting development schedule fall behind● Managed change control for code promotion and advised change advisory board for project change requests

Worldwide, Oo

- Subject matter expert in the areas of Service Oriented Architecture, Document Output for Customer Communications Management, and Enterprise Content Management for the Massachusetts Health Insurance Exchange and Integrated Eligibility System.

Us

● Hired as a contractor and subject matter expert (SME) and quickly made an architect and manager of offshore and onshore resources● Efforts resulted in an 75% reduction in processing time and system resource overhead with developments and enhancements to existing and new automated document factory (ADF) and document output for customer communications management (DOCCM) solutions using EMC Document Sciences xPression software and PowerShell/C#● Created organization development schema and managed a team of developers and analysts to design, develop, enhance, and maintain automated document output solutions● Designed and developed infrastructure for on-demand document solutions● Liaised with legal department and various business units concerning issues with compliance and document output and reporting requirements● Oversaw production change control procedures● Advised on enterprise architecture

● Successfully founded and managed concept, design, development and launch of http://rule.fm to tens of thousands of users within the first year – a cloud based business productivity platform that collects and connects the parts of work so teams can collaborate from anywhere, with anyone about everything that matters.○ Raised and closed an investment with a publicly traded company

● Co-founded and managed this online business development and eventual software development firm focused on harnessing online technologies to create aesthetic, modular, and scalable frameworks to build, manage, and promote valuable online assets● Provided strategy for development and marketing of web based software platforms and professional services● Managed internal team and directed various client staff resources where needed● Managed information technology systems for both clients and internal needs● Within 1 year, oversaw the development and successful launch of 6 unique online platforms powering client start-ups and portals

Round Rock, Texas, Us

● Managed a team of 20 business analysts and programmers to unify customer communications of 50+ subsidiary companies of a Fortune 500 corporation● Developed high volume, customized document automation solutions for a variety of client platforms. Responsibilities included:○ designing, developing, testing, debugging, documenting, and supporting the application code to streamline document preparation and conversion. Efforts resulted in reducing document processing time by 75%, improved end customer satisfaction, and enhancing overall development pipeline processes by implementing new policies and procedures.○ improving data preparation and composition routines to achieve rapid customer acceptance○ researching data extract methods and pre- and post-processing requirements identifying areas of improvement for client usability and satisfaction○ writing detailed design documentation and programming of business logic● Performed requirements analysis and detailed design including end-to-end document automation application design and development using the xPression suite of tools.● Provided technical support for licensing and installation as part of the development and production process for health insurance, commercial insurance and financial services clients.● Developed applications using the following Document Sciences products: Visual CompuSet Professional Edition, CompuSet Command Language, DDM Edit, DLS Batch, xPression Admin and Design, Postscript, PDF, Metacode, AFP Emitters.

Us

● Redesigned software licensing and distribution policies/procedures to enhance administrative control and operational efficiency for this content-driven software publishing company. Reduced ongoing customer turn-around time from 2 - 3 days to less than 24 hours.● Provided the primary customer contact for all technical and administrative licensing issues● Implemented accounting controls for sales and technical support for all licensing issues● Managed client interface for beta and final stage product releases● Developed, maintained, and produced specialized customer and product analysis reports for marketing and upper management● Backed-up the Company’s Technical Support Department as needed● Prepared and coordinated distribution of software, licenses, and software licensing contracts

Management Information Systems

Information Technology