Mark Anthony Arbis, Phl Email & Phone Number

Makati, National Capital Region, Philippines

Oversees the Underwriting Department, Field Operations Dept., Claims Department, Policy Service Department, and Customer Care Department of the company. I am responsible in securing the daily operations procedures of the whole Division is running smooth. Ensure and manage the department heads and drive process improvement initiatives for the whole division.DUTIES AND RESPONSIBILITIES• Directs the overall management of Underwriting, Policy Administration, Customer Care Center, Field… Show more Oversees the Underwriting Department, Field Operations Dept., Claims Department, Policy Service Department, and Customer Care Department of the company. I am responsible in securing the daily operations procedures of the whole Division is running smooth. Ensure and manage the department heads and drive process improvement initiatives for the whole division.DUTIES AND RESPONSIBILITIES• Directs the overall management of Underwriting, Policy Administration, Customer Care Center, Field Operations, Claims, and Operations Review. • Provides vision and plots the direction of Operations; sets guidelines for, directs the preparation of, reviews and consolidates the short- and long-range objectives, strategies, plans and operating and capital budgets of the Operations.• Organizes the overall functions of the Operations to ensure that the necessary processes, policies and adequate controls are in place, that responsibilities and authorities are properly delegated for maximum results and efficient and effective operations, and that all existing resources of the Operations are properly utilized.• Develops and maintains profitability, productivity and efficiency standards for the Operations and implements necessary policies, guidelines, systems and procedures to achieve these standards.• Monitors and reviews performance of the Operations vs. plans, budgets and standards; analyzes deviations, determines their root cause, pinpoints areas for improvement and directs appropriate courses of action to ensure prompt and proper solution.• Monitors and assesses business, political and economic conditions for possible opportunities and threats to the undertakings of the Operations, as well as to the entire Company; responds to changing conditions by recommending timely and appropriate courses of action. Show less

Makati

Oversees the Underwriting Department, Field Operations Dept., Claims Department, Policy Service Department, and Customer Care Department of the company. I am responsible in securing the daily operations procedures of the whole Division is running smooth. Ensure and manage the department heads and drive process improvement initiatives for the whole division.DUTIES AND RESPONSIBILITIES• Directs the overall management of Underwriting, Policy Administration, Customer Care Center, Field… Show more Oversees the Underwriting Department, Field Operations Dept., Claims Department, Policy Service Department, and Customer Care Department of the company. I am responsible in securing the daily operations procedures of the whole Division is running smooth. Ensure and manage the department heads and drive process improvement initiatives for the whole division.DUTIES AND RESPONSIBILITIES• Directs the overall management of Underwriting, Policy Administration, Customer Care Center, Field Operations, Claims, and Operations Review. • Provides vision and plots the direction of Operations; sets guidelines for, directs the preparation of, reviews and consolidates the short- and long-range objectives, strategies, plans and operating and capital budgets of the Operations.• Organizes the overall functions of the Operations to ensure that the necessary processes, policies and adequate controls are in place, that responsibilities and authorities are properly delegated for maximum results and efficient and effective operations, and that all existing resources of the Operations are properly utilized.• Develops and maintains profitability, productivity and efficiency standards for the Operations and implements necessary policies, guidelines, systems and procedures to achieve these standards.• Monitors and reviews performance of the Operations vs. plans, budgets and standards; analyzes deviations, determines their root cause, pinpoints areas for improvement and directs appropriate courses of action to ensure prompt and proper solution.• Monitors and assesses business, political and economic conditions for possible opportunities and threats to the undertakings of the Operations, as well as to the entire Company; responds to changing conditions by recommending timely and appropriate courses of action. Show less

Cocolife Building, 6807 Ayala Ave., Makati City

Plans, organizes, directs, coordinates, and controls the activities of the EST Department. Responsible for developing programs and activities that would address the needs of the employees, including formal classroom programs or short duration courses, non-formal learning sessions, assignment of reading materials and management articles that aimed at supervisors/managers who coaches, develops and motivates people for results. Organizes and coordinates the ISO Internal Quality Audit and… Show more Plans, organizes, directs, coordinates, and controls the activities of the EST Department. Responsible for developing programs and activities that would address the needs of the employees, including formal classroom programs or short duration courses, non-formal learning sessions, assignment of reading materials and management articles that aimed at supervisors/managers who coaches, develops and motivates people for results. Organizes and coordinates the ISO Internal Quality Audit and Surveillance Audit and also for verifies training modules under the CIS project.Strategy Management• Sets objectives and strategies of the Employee Selection and Training Department in support of the goals and objectives of the Human Resources & Administrative Services Division.• Regularly monitors the performance of the Department versus plans, budgets and quality standards, analyzes deviations, determines their root cause, pinpoints areas for improvement and direct appropriate courses of action to ensure prompt and proper solution.• Manages the allotted budget for recruitment and trainingCustomer Management• Interacts with external resource person/s; creates and maintains an effective network of resource speakers or subject matter experts.• Assesses training needs that must be met for the development and implementation of policies, programs, activities or projects; draft training concept papers and training contents.• Delivers the delivery of the programs using a variety of methods and tools or technologies.Internal Process• Develops, organizes, delivers and/or coordinates the training and related activities aimed at conveying knowledge and competence needed by employees, particularly in motivating, coaching and developing people.• Applies the necessary training evaluation procedures that aim to improve the relevance, quality and effectiveness of such training.• Undertakes support training activities such as research and analysis of relevant data or information. Show less

Makati

• Assist the Unit Head in developing and executing recruiting plans.• Network through industry contacts, association/professional memberships, academe groups, headhunters, manpower agencies and employees.• Research and recommend new sources for active and passive candidate recruiting. • Lead the creation of a recruiting and interviewing plan for each open position. • Work with line managers and Recruitment Head in updating job descriptions of employees and enhancing selection… Show more • Assist the Unit Head in developing and executing recruiting plans.• Network through industry contacts, association/professional memberships, academe groups, headhunters, manpower agencies and employees.• Research and recommend new sources for active and passive candidate recruiting. • Lead the creation of a recruiting and interviewing plan for each open position. • Work with line managers and Recruitment Head in updating job descriptions of employees and enhancing selection tools as necessary.• Efficiently and effectively fill open positions from temporary/contractual staffing to junior officer level. • Ensure compliance to MCC, Labor and BSP regulatory requirements in hiring new employees.• Coordinate with third party vendor/internal partners in conducting reference, background and credit checking for potential employees. • Identify opportunities that can help improve recruitment process and contribute to the attainment of overall HR objectives.• Support the Unit Head in creating and enhancing Recruitment policies and procedures.• Corporate Correspondent of Recruitment: in charge of creation of email broadcast designs for select Recruitment activities such as ERP, Organizational Updates; involvement in creation of new branding design for recruitment collaterals• Does vendor Management role for product services. Coordinates with partner service providers from acquisition stage up to operations. Accredits new partner service providers. Ensures that partner vendors are compliant to with all regulations• Manage performance of one-down (Recruitment Assistant/Specialist). Ensures that tasks are monitored and delivered. Show less

Ncr - National Capital Region, Philippines

• Assist the Unit Head in developing and executing recruiting plans.• Network through industry contacts, association/professional memberships, academe groups, headhunters, manpower agencies and employees.• Maintain a strong working relationship within colleges to aid in recruiting. Give presentations at colleges, attend student group meetings, and increase college awareness of the company before and after career fairs.• Research and recommend new sources for active and passive… Show more • Assist the Unit Head in developing and executing recruiting plans.• Network through industry contacts, association/professional memberships, academe groups, headhunters, manpower agencies and employees.• Maintain a strong working relationship within colleges to aid in recruiting. Give presentations at colleges, attend student group meetings, and increase college awareness of the company before and after career fairs.• Research and recommend new sources for active and passive candidate recruiting. • Lead the creation of a recruiting and interviewing plan for each open position. • Work with line managers and Recruitment Head in updating job descriptions of employees and enhancing selection tools as necessary.• Send out correspondences related to providing feedback to all candidates.• Efficiently and effectively fill open positions from temporary/contractual staffing to junior officer level. • Maintain all pertinent applicant (internal/external) and interview data using existing applicant database. • Ensure compliance to MCC, Labor and BSP regulatory requirements in hiring new employees.• Coordinate with third party vendor/internal partners in conducting reference, background and credit checking for potential employees. • Administer and evaluate pre-qualifying examination for candidates.• Perform administrative duties and recordkeeping • Identify opportunities that can help improve recruitment process and contribute to the attainment of overall HR objectives.• Support the Unit Head in creating and enhancing Recruitment policies and procedures.• Prepare and submit/present management (MIS) reports• Corporate Correspondent of Recruitment: in charge of creation of email broadcast designs for select Recruitment activities such as ERP, Organizational Updates; involvement in creation of new branding design for recruitment collaterals Show less

Philippines

• Assist the Unit Head in developing and executing recruiting plans.• Network through industry contacts, association/professional memberships, academe groups, headhunters, manpower agencies and employees.• Develop a healthy pool of qualified candidates, attend and handle the sourcing initiatives of the unit for various positions from temporary/contractual staffing to junior officer level. • Maintain a strong working relationship within colleges to aid in recruiting. Give… Show more • Assist the Unit Head in developing and executing recruiting plans.• Network through industry contacts, association/professional memberships, academe groups, headhunters, manpower agencies and employees.• Develop a healthy pool of qualified candidates, attend and handle the sourcing initiatives of the unit for various positions from temporary/contractual staffing to junior officer level. • Maintain a strong working relationship within colleges to aid in recruiting. Give presentations at colleges, attend student group meetings, and increase college awareness of the company before and after career fairs.• Facilitate establishing a recognizable “employer of choice” reputation for the company, both internally and externally.• Research and recommend new sources for active and passive candidate recruiting. • Lead the creation of a recruiting and interviewing plan for each open position. • Work with line managers and Recruitment Head in updating job descriptions of employees and enhancing selection tools as necessary.• Efficiently and effectively fill open positions from temporary/contractual staffing to junior officer level. • Ensure compliance to MCC, Labor and BSP regulatory requirements in hiring new employees.• Coordinate with third party vendor/internal partners in conducting reference, background and credit checking for potential employees. • Identify opportunities that can help improve recruitment process and contribute to the attainment of overall HR objectives.• Prepare and submit/present management (MIS) reports• Corporate Correspondent of Recruitment: in charge of creation of email broadcast designs for select Recruitment activities such as ERP, Organizational Updates; involvement in creation of new branding design for recruitment collateralsAwards: 2016 HR Service Excellence Award Runner Up | 2014 & 2015 Highest Engagement Score for HR Ad hoc: 2016 HR Engagement Champion | 2015 HR Asset Custodian | 2015-2016 Emergency Response Team Member Show less

Makati

• Conducts paper screening and initial interviews (behavioral based interviewing) and pre-employment examination.• End-to-end hiring of: staff/contractual/project-based/officer employees (Credit Operations/Management, Authorizations, Fraud, Chargeback, Credit Acquisition, Customer Service, Telesales profiles/posts).• Coordinates with manpower agencies re. hiring/completion of requirements. Ensuring agreed SLAs are followed thoroughly. Ensuring forecasted or budgeted headcount is… Show more • Conducts paper screening and initial interviews (behavioral based interviewing) and pre-employment examination.• End-to-end hiring of: staff/contractual/project-based/officer employees (Credit Operations/Management, Authorizations, Fraud, Chargeback, Credit Acquisition, Customer Service, Telesales profiles/posts).• Coordinates with manpower agencies re. hiring/completion of requirements. Ensuring agreed SLAs are followed thoroughly. Ensuring forecasted or budgeted headcount is maintained. • Head for Job fair activities and campus recruitment and OJT or internship programs.• Facilitates communication materials for the recruitment team.• Assist Recruitment & Sourcing Unit Head and Recruitment Officers or other task as may be assigned by the immediate supervisor. Show less

• Facilitates pre-employment examinations and manages applicants’ resume pool.• Induces resumes applications from different sourcing channels i.e., Employee Referrals, Walk-in, Job Fairs, MCC Website Postings, Jobstreet, JobsDB, Newspaper Advertisements, and Applicant Referrals.• Invites applicants for examinations and interviews. Conducts paper screening and initial interviews (behavioral based interviewing).• In charge of hiring for contractual/project-based employees… Show more • Facilitates pre-employment examinations and manages applicants’ resume pool.• Induces resumes applications from different sourcing channels i.e., Employee Referrals, Walk-in, Job Fairs, MCC Website Postings, Jobstreet, JobsDB, Newspaper Advertisements, and Applicant Referrals.• Invites applicants for examinations and interviews. Conducts paper screening and initial interviews (behavioral based interviewing).• In charge of hiring for contractual/project-based employees. Coordinates with agencies regarding pre-employment requirements of project-based employees.• Coordinates with BI Vendors regarding BI endorsements (Monitors performance and accuracy of BI endorsements, prepares billing payments for BI Vendors)• Encoding and filing of resumes and applications and assists Recruitment & Sourcing Unit Head and Recruitment Officers• Any other task as may be assigned by the immediate supervisor Show less

Makati

• Facilitates pre-employment examinations.• Induces resumes applications from different sourcing channels i.e., Employee Referrals, Walk-in, Job Fairs, MCC Website Postings, Jobstreet, JobsDB, Newspaper Advertisements, and Applicant Referrals.• Invites applicants for examinations and interviews. • Encoding and filing of resumes and applications.• Conducts paper screening. Coordinates with agencies regarding pre-employment requirements of project-based… Show more • Facilitates pre-employment examinations.• Induces resumes applications from different sourcing channels i.e., Employee Referrals, Walk-in, Job Fairs, MCC Website Postings, Jobstreet, JobsDB, Newspaper Advertisements, and Applicant Referrals.• Invites applicants for examinations and interviews. • Encoding and filing of resumes and applications.• Conducts paper screening. Coordinates with agencies regarding pre-employment requirements of project-based employees.• Coordinates with BI Vendors regarding BI endorsements (Monitors performance and accuracy of BI endorsements, prepares billing payments for BI Vendors).• Assists Recruitment & Sourcing Unit Head and Recruitment Officers• Any other task as may be assigned by the immediate supervisor Show less

Graduate Certificate, Global Business Management

Dean's List: Fall 2023, Winter 2024

Licentiate Degree, Philosophy, Magna Cum Laude

Activities and Societies: President, Faculty of Philosophy Student Council * 2010 - Graduated Licentiate in Philosophy (Magna Cum Laude) *.

Education record

Activities and Societies: President, Central Student Council Editor-in-Chief, The Pioneer (official student publication)