Mark Anthony Dalan Email & Phone Number

Honolulu, Hawaii, United States

Onboarding…

Osan Ab, Republic Of Korea

• Allocated Hardware Assets: Assigned hardware assets to fulfill the requirements of various projects and departments within the organization.• Managed Bench Stock Inventory: Kept accurate and up-to-date records of bench stock inventory, monitored stock levels, and managed replenishments.• Coordinated During Meetings to Determine Asset Allocation Priorities; Led or contributed to meetings with project teams and stakeholders to establish priorities for hardware and direct asset allocation.• Identified Equipment Considerations; Assessed and specified the hardware equipment requirements, including compatibility, performance, and security considerations.• Documented Hardware Allocations; Maintained detailed records of all hardware allocations, noting recipient details, C4 Systems Requirements Document (CSRD) associations, allocation duration (if applicable), shipping documents, projected deployment date, and hardware condition (if applicable).• Reported Allocations; Produced and disseminated reports on hardware allocations for stakeholder transparency and decision-making support, both within the CSRD and during organizational meetings.• Updated Hardware Assignments to CSRDs; Regularly updated the CSRD to reflect current hardware assignments, including any changes or updates.

Osan Ab, Republic Of Korea

Dalan drives process improvement with his attention to detail and ensures implementation ofbest-practices through cross-organization projects. Mark serves as a strong NCO and Airman mentor with proper guidance, accountability and direction.Manages operations and maintenance across 2 classified Special United States Liaison Activity Korea (SUSLAK)networks, providing timely and quality support to ROKAF and 694 ISRG missions. Develops andmaintains the section's training program for 12 technicians while augmenting the DoD's specialPACAF joint-service mission, guaranteeing C4ISR and its 24/7 COOP capability serving 10 GSUs acrossthe peninsula.EXECUTING THE MISSION - When an unplanned TDY dropped, Mark developed a course of action for his 3-member joint-service team and performed satellite communications maintenance, restoring a GSU to FMC. Mark assisted a 3-office move, running 20 fiber links and moving 12 devices across 4 enclaves, fulfilling 2 gp CC's requirements in under 2 weeks.LEADING PEOPLE - Supporting the Gp CC's #1 priority, Mark wrote 6 SOPs from lessons learned & qualified 4 new team members, enabling the install of 2 classified networks for 7 analysis & exploitation teams. Using former private organization presidential experiences, Mark mentored a council through aback-to-school drive, donating $2K in supplies to 560 students.MANAGING RESOURCES - Noticing an uptick in notification time, Mark found the root-cause on tickets being placed in the wrong queues; he then educated 12 technicians on proper routing and reduced average closure times for outages from 36 days to 18.IMPROVING THE UNIT - Keeping pace with 1D7 changes, SSgt Dalan developed a master training plan and an office on-boarding process; by transcribing CFETP changes to work center performance tasks, he eased the 4-to-1 Q-shred merger and benchmarked the section's training programs, ensuring quality training in a high turn-over environment.

Osan Ab, Republic Of Korea

- Expedited intel sys upgrd; incr'd img/audio analysis--dbl'd msn capes f/16 prsnl/sec'd gp nom f/Gen Rawlings tm awd '22- Provides theater-wide mx f/2 classified ntwks ISO nat'l msns/650 users; spts 14 intel capes f/7th AF/key USFK prsnl- Oversees sys administration of 1.8K jt/USFK user accts; directs PL-1 resource availability/msn assurance f/292 nodes- Manages unit fitness prgm f/150 prsnl; supervises 12 PTLs/104 exer sessions & coords 15 fitness assessments/month- Plans ntwk projs/executes rqmts & installs ISO ISR msns f/4 sqs spanning NIPR, SIPR, JWICS, & US/ROK ntwks- Mng'd sq's UFPM prgm; conducted fit status brief/setup fit improvement plns--molded 8 unsat mbrs/dlvr'd 99% pass rate- Orchestrated jt task proj rqmt; stood-up 2 dvcs/config'd ntwk runs--pwr'd Army/AF intel share capes sptg COCOM ISR- Fueled HD destruction tm; ID'd 4 trng errors/revised wk ctr tasks--boosted core comptency f/11 Amn/600 dvcs destroyed- Amp'd Nat'l Msn Partner production; led fit out f/DO ofc, installed 8 dvcs <2 wk--enhanced cyber/ISR ops f/2 intel orgs- Oversaw 2-ofc clean-up/3 Amn; alloted $2.2K eqpmt/expanded 2-ntwks/6 dvcs--opened Sr Analyst/2x planning posns- Helmed C2/4-DV escort; led 3 Amn across 15 sites, exec'd 2-day hi-vis itinerary--ensured 480 ISRG chg of cmd success

Osan Ab, Republic Of Korea

- Awd'd Sq NCO3Q! Led 9-mbr team/exec'd 3 CBRN events/fixed 47 deficits--streamlined gp readiness plan f/491 prsnl- Led $2.6M multi-ntwk suite upgrd tm/5-mbrs; dplyd 65 devs/ran 5km fiber--sv'd AF $1.5M/19K man-hrs/awd'd AFAM- Keyed IT expansion; gen'd 200 dev xfer/$12K upgrd--primed 17K nK collects/linchpinned gp's Gen Rawlings Tm Awd- Attained industry fiber cert; crushed 24hr crse/aced exam--elim'd $9K TDY costs & adv'd 11 projs/rdy'd f/AFS transition- Plans ntwk projs/executes rqmts & installs iso ISR msn growth f/4 sqs spanning NIPR, SIPR, JWICS, & US/ROK ntwks- Oversees sys administration of 1.8K jt/USFK user accts; directs PL-1 resource availability/msn assurance f/292 nodes- Maintains 100% accountability as ITEC; responsible f/304 eqpmnt items/across 12 shops; secures $230K in ISR assets- Manages 12-mbr EM Tm; coords SMT/CCA/SF augmentee rqmnts; assesses gp's contingency/emer response readiness Drove secure sys upgrd; decr'd user interface lag--re-est'd real-time coding cape/pwr'd intel cmty COP f/47K mi² AOR- Benchmarked bi-lat collab ntwk; harmonized rqmts w/3 orgs/installed 14 sys--fused US/ROK data collection/reporting- Powered $100K org clean-up; sync'd 3 flights/ID'd 250 obsolete assets--delivered 1st DRMO 3 yrs/freed 30 sqft storage- Resolved intel acct log-on issue; tm'd w/tier 3 spt/ID'd fix f/6 work stations--restored vital data flow/nixed 9-mo msn gap- Catalyzed gp-wide tech-refresh; advised 8-mbr tm/dply'd 100 devs f/12 offices--refined ISR msn admin spt f/150 users- Led 4-man VTC install tm; liaised w/3 orgs/fielded 1st pen-wide jt intel collab sys--enabled 2 inter-svc projs spt'g GSUs- Led 7-mbr tiger tm; tackled crit proj f/3 org & OGA/rtn'd access f/70 ISRG psnl--sec'd uninterrupted ops/spt'd 981 flt hrs- Est'd ntwk map/20 circuits; elim'd fiber tracing LIMFAC/trn'd 11 techs--sped CAT II troubleshooting/svd 160 man-hrs

Dyess Afb, Tx, United States

- Headed CFP f/pandemic; coord’d 1K TTs w/7 wrkctrs/rolled out VPN f/1.7K PCs--garnered 7BW ToQ 1st/2nd Qtrs!- Oversaw unit SAP f/9 wkctrs; analyzed 55 chklsts/583 tasks/36 observations--97.3% avg compliance...best in 3 yrs!- Immortalized QA processes; ID’d 26 core functions/authored 20-page SOP/trn’d 3 psnl--key to AFGSC CS OTY 20'- Inspects 3 flts & 87 psnl, ensures policy compliance, msn readiness, & trng quals spt'ing C2 sys f/2 Wgs & 5K users- Leads 4 Amn performing computer diagnostics & configurations f/33 units, & 102 VIPs spt’ing 27 C-130Js/33 B-1Bs- Oversees Dyess Remedy trouble ticket sys, prioritizes fix actions, & tracks PMIs sustaining $67M cyber weapon sys- Facilitates BW/IG w/base-lvl audits of prgms, aids in exercises, reports findings, and recommends corrective actions- Drove INDOPACOM BTF comm spt; coord’d cross-domain file share f/200 Amn--enhanced force readiness f/4 B-1s- Revamped trng pln f/2 wkctrs; validated 1.9K tasks/built 9 UGT goals--7 comm techs fully qualified 7 months early- Led unit AtHoc prgm; liased w/command post, maintain'd EMNS database--sustained 100% accountability f/87 Amn- Oversaw sq IGEMS; coord’d 14 CAP actions w/9 sections/18 MSG prgm leads--validated comm msn spt f/$15B flt- Strengthened sq trng pipeline; assessed 180 crit metrics/ID’d 45 trng reference flaws--5-lvl upgrades awd’d f/12 Amn- Collab’d w/AFGSC inspectors; audited 4 COMSEC accts/240 items/verified 31 corrections--certified base' secure C2- Oversaw COVID-19 CRT; led 4 Amn/standardized Dyess CVRE rollout f/5K users--sustained combat pwr f/60 acft- Excelled as unit WIT lead; augmented 3 exercises/executed 2 scenarios/drafted reports--championed MAE f/33 units- Honed supervisory skillset; crushed 30-hr ALA course/hosted mentoring sessions--forged next-gen tools w/18 NCOs

Dyess Afb, Tx, United States

- Performed 16 IPEs/24 inspections; analyzed 285 tasks/ID'd 65 errors--boosted CCRI SAV by 37%...first pass in 2 yrs- Wg IG comm SME; inspected 26 sqs/3 prgms/48 injects/resolved 36 def--validated comm msn assurance f/$15B fleet- Revamped QA training; reviewed 5.6K tasks/trained 7 Amn/dvlp'd 84 pg SOP--streamlined continuity f/5 CC prgms- WIT tm mbr; conducts Wg IG prgm audits f/118 MICT checklists/2.1K items; certifies reports/resolution capabilities- Evaluates 2 flts/9 sections f/87 psnl; ensures msn readiness/policy compliance/trng quals supporting 5K users/2 Wgs- Manages technical order distribution, routes time sensitive ASI's,security updates/hardware reconfiguration taskings- Monitors trend analysis; advises Sq CC/CEM on issues affecting Amn readiness/force management/enl development- Facilitated Wing COMSEC inspection; audited 4 accounts/240 items/rectified 31 errors--fortified $67M comm ntwk- Developed trend reporting template; generated 17 reports/refocused msn efforts--remedied 3-yr QA process oversight- Directed LWC creation; evaluated 4 SOP's f/3 sections--certified IWS/LMR/AFNET mx/prolonged life f/comm sys- Executed unit SAP f/9 wrkctrs; scrutinized 82 chklsts/989 tasks/19 observations--96% avg compliance/best in 2 years- Drove EMNS acceptance; validated installation/authored SOP f/inspection process--enhanced $68M IWS f/15K prsnl- Inspected $1.3M BSLM prgm; trn'd 2 Amn/analyzed 36 accts/ID'd missing docs f/7 Sqs--validated DOD compliance- Org'd 18 SMEs f/7 CS COOP testing; transcribed 2 scenarios/ID'd 11 faults--implemented 3 CPIs f/comm restoration- Fulfilled AFPAAS IG by-law; combed 20 units/3K mbrs--ID’d 188 noncurrent vREDs/met BW in-compliance rating- Spearheaded technical recertification; earned 50 credits/30 hrs/mentored 4 Amn--enabled continuous security f/ntwk

Dyess Afb, Tx, United States

- Enabl'd BW cyber f/NATO ex; created SIPR act process f/240 dply'd prsnl--spt'd 10 msn/deterred Russian aggression- Filled CFP NCOIC/5-mbr tm f/4 mos; drove 450 trouble tickets--cut yrly rtn-to-svc rate 11 to 5.5 days...#1 in AFGSC- Executed 2 PEs; ID'd 2 training shortfalls/provided feedback to frontline sup--facilitated 99% pass rate/MTP restructure- Evaluates 9 work centers, 72 prsnl/511 equip items; ensures msn readiness/high quality mx, training & sys reliability- CFP tech; coordinates & provides IT solutions & support to 5K prsnl/32 base units across 2 Wings & 19 tenant units- Supports BW/IG w/base-lvl audits of programs, aids in exercises and reports findings/recommends corrective actions- Safety Rep; conducts inspections/assessments of bldg facilities and operations; generates monthly discrepancy reports- Aided IEMP 10-2 Planning Tool; contributed/written res and RM planning--bolstered base ops cape f/all-hazard envir- Handpicked QAE; created 1st prsnl evaluation SOP/consolidated continuity--ensured 100% on-time skill-lvl upgrades- ID'd 2 critical NCC hazards; facilitated 17 faulty outlets replacements/mitigated ESD risks--safeguarded $59M ntwks- Hand-selected VIP tech; supported cross-service exercise/created vital call roster--linked 600 local/international prsnl- Managed unit SAP; flawlessly performed 52 inspections/18 sections/62 checklist--validated compliance on 904 items- MSG vertical inspection liaison; coor'd w/AFGSC IG/evaluated 19 prgms/20 write-ups--strengthened UEI readiness- Led 5-mbr SDC upgrade; built automatic install system/patch 500 critical systems--saved 1.4K man-hrs/reduced threats- ID'd equip PMI shortfall; led 1 amn/drafted LQCC analyzed 496 assets/8 ITNs <10 days--prolonged life of $52M ntwk- Completed 9 sem hrs/7-lvl CDC <2 wks; awarded Info Sys Tech CCAF/enrolled in BS prgm--increased ldrship skills

Dyess Afb, Tx, United States

- Rescued Air Traffic Control cape; trn'd 2 Amn/dply'd air mgmt s/w for 13 sys--enabled tracking of 60 acft/avt'd pos mid-air crashes- Provides 24/7 PC repair & tech support; ensures functionality to 5K users, 47 units and execution of $120M B-1 Flying Hour Program (FHP). - Manages physical & info security, workstations, software and acct requests IAW AFNet, DISA and Air Force Global Strike Command (AFGSC) policies- Repairs workstations & printers, configures software packages; replaces defective hardware for 4K systems on 2 domains- Appointed system admin for Local Registry Authority (LRA) program - Classification Secret (SIPRnet); maintains 2 PC assets and allows issuance of tokens and encryption certificates.- Ran unit software prgm; audited 82 sys/mng'd 50 licenses/$10K--enforced copyright law/elim'd malware exploitation- Energized LRS msn; trn'd 2 Amn/fixed 7 clients/dply'd cargo tracking software--powered OIR/processed $84M assets - Piloted 9 BS tech refresh; led 3 Amn/installed 85 laptops/enabled msn planning capes--anchored 3.4K B-1 flying hrs- Executed CMI purge; seized 30 data-processors/coord'd re-issue logistics among 3 units--halted nat'l security breach- Crushed Sq upgrade trng std; bested 5 CDC vols/2 EOC tests/258 OJT tsks in 50% time--deployment rdy 6 mos early- Completed 40 hr MS crse; penned 4 SOPs/constructed image svr/trn'd 14 techs--deployed 3.8K sys/sv'd 5.3K mx hrs- Led 5-mbr tiger tm/spt'd CPTS upgrd; launched fiscal prgm/12 PCs--sv'd BW spend plan/secured $122M transactions- Coord'd 5 printer outages; linked 3 work ctrs/ID'd ntwk errors/re-config'd 30 devices--restored svc f/3 units < 1 hr- Perpetuated work ctr ops; spt'd mitigation of 2K ntwk vulns--smashed 110 work orders...clutched 2x Tm of Mo awds

Mcchord Field Tower (Ktcm), Joint Base Lewis-Mcchord, Wa, United States

- Client Systems Technician course Top Grad! Earned 99% cumulative avg/coined by 336th TRS/CC/grad'd 2 wks early--saved AF $2K/msn rdy- JBLM Net Zero Winner! Tackled environmental concerns & reclaimed $4.3M/138K lbs in waste; Sq awarded $7.5K- Diligently crushed all assigned tasks while cross-training--awd'd/coined 1st Sgt Diamond Sharp Awd/2d Qtr '16- Spts flight ops for the 62/446 Airlift Wings (Heavy C-17s/C-130Js), transient mil & general civil acft; provides ATC service to 28.9K annual acft ops- Coordinates acft movement w/ various base agencies; directly interfaces w/several different adjacent Federal Aviation Association (FAA) control facilities- Under direct supervision provides administrative support for 280+ Sq prsnl in 8 flights & 62d Operations Group Staff- Processes & files correspondences on msn work schedules, records management; performs duties as assigned by CC

Mcchord Field Tower (Ktcm), Joint Base Lewis-Mcchord, Wa, United States

-A1C Dalan is a superb Airmen! Coined by 18AF/CC for superior performance/initiative; USAF wins!-Operates and monitors performance of digital radar, airfield lighting, and communications systems valued at $3.8M-Orchestrates complex series of aircraft and vehicle operations on runway, 8 taxiways, and 4 assault/landing zonesAssisted in updating control tower's additional duties appointment letters; ensured 100% personnel accountability-Revived safety continuity binder; updated/created required docs; 53 prsnl safety data accuracy verified/AF! compliant-Earned Airfield Drivers License; escorted 5 personnel to pump house; fixed pump supplying 40% of JBLM's water-Completed inspection of 78 A TC records; identified & fixed 15 errors; decreased monthly inspection errors by 10%Duties and Responsibilities. Controls and regulates en route and terminal air traffic. Initiates and issues ATC clearances, instructions, and advisories to ensure the safe, orderly, and expeditious flow of air traffic operating under instrument and visual flight rules. Plans, organizes, directs, inspects, and evaluates ATC activities. Controls en route and terminal air traffic by use of visual, radar, and non-radar means. Supervises and manages air traffic control (ATC) facilities.

Bachelor’S And Master’S Degree, Accelerated Information Technology

Associate Of Science - As, Management Information Systems, General, 4.0 (Top Graduate)

Cyber Fundamentals -1D7XXX: The course of initial entry (COIE) to all 336 TRS initial skills courses and instructs Airmen in the basics.

Registered Nursing/Registered Nurse, 3.8 (Dean'S List)

Activities and Societies: HPU Ambassador and Student Life Coordinator https://www.hpu.edu/

High School Diploma, Health & Communications, 3.8 (Summa Cum Laude)

Activities and Societies: Varsity Tennis - Scholar Athlete Nat'l Honor Society - Member Helping Young Professionals Excel- Vice President.