Mark Hay Email & Phone Number

Detroit, Michigan, Us

Detroit, Michigan, Us

Seattle, Wa, Us

• Effectively manage a highly technical engineering team, driving their work and performance through tasks such as prioritizing and assigning efforts, conducting 1:1 meetings, performance reviews, and mentoring.• Collaborate with Enterprise Architects to design and implement technology solutions that enhance and transform the organization's use of technology.• Participate in the development of goals and policies for the infrastructure, and assist in the administration of the departmental budget.• Analyze and recommend emerging technologies to support the organization's strategic direction and goals. Develop internal knowledge capital on technology topics through writing white papers.• Execute project management activities, including work planning, status reporting, and project financial management. Ensure proper metrics and monitoring of the infrastructure through the use of thorough monitoring and reporting.

Austin, Tx, Us

• Managed a top-performing global team of 17 individuals within the Help Desk, Corporate IT & Infrastructure teams, fostering a positive work environment and promoting teamwork to deliver exceptional results• Designed and executed a comprehensive migration to AzureAD for 900+ users, which improved the organization's security posture and network management• Successfully consolidated all corporate systems and network infrastructure during six acquisitions, demonstrating a strategic approach to mergers and acquisitions. This involved analysis of the target company's systems, and the development of a plan to integrate these systems into the existing infrastructure• Reduced costs by $200k through a planned migration to Microsoft OneDrive• Performed cost/benefit analysis for new technology initiatives to improve business needs, demonstrating a commitment to using technology to drive business success• Designed and implemented Microsoft Defender ATP for DLP, EDR, Network Protection and Web Content Filtering• Implemented Remote Monitoring and Management (RMM) and Inventory Solution for Windows, MAC, and Linux machines; oversee software deployment, data encryption, patching and policy management• Managed all aspects of 4 datacenters and infrastructure included F5, VMware, Cisco ASA, Palo Alto, NetApp, Tintri, Cisco UCS, and disaster recovery sites• Successfully transitioned MPLS network to SD-WAN for remote offices and datacenters utilizing CloudGenix/Palo Alto solution. Equating to a cost savings of ~$150k annually• Selected and managed external vendors to meet business needs, regulatory requirements, and budgetconsiderations.• Managed the VMware ESXi platform with 100+ hosts and 6800+ virtual machines for production SaaS hosting, DevOps, Corporate IT, Sales, and Development teams.• Forecast and manage a $15M budget for new projects and planned annual CapEx/OpEx, demonstrating a commitment to responsible financial management.

Austin, Tx, Us

Austin, Tx, Us

Austin, Tx, Us

Austin, Tx, Us

Austin, Tx, Us

• Oversee the help desk and systems administration teams, serving as both a leader and technical resource. Provided guidance and support to team members to ensure the delivery of exceptional service to users• Supporting the business infrastructure, including security, network, and telephony systems. Utilized technical expertise to provide quick and effective solutions to technical issues• Ensuring defined help desk service level agreements (SLAs) are met and continuously measuring performance to identify opportunities for improvement. Implemented metrics and reporting processes to monitor service delivery and drive continuous improvement• Streamlining new hire processes by implementing a help desk solution and several automations. This initiative reduced the time and effort required to onboard new employees, improving the efficiency of the HR department and the overall employee experience• Managed the VMware VDI environment consisting of over 300+ Virtual Desktops• Built and maintained strong relationships with IT vendors to ensure that all IT purchases meet the needs of the organization. This involved analysis of vendor proposals to select the most cost-effective solutions

Hilton Head Island, Sc, Us

• Managed 7 high performing IT professionals responsible for network troubleshooting, Windows systems administration and end user help desk support• Implemented and Managed the Help Desk that supports over 425 Users• Designed and implemented unified Cisco Meraki Routing, Switching and Wireless Networking• Implemented centralized Managed Print Services saving 30% annually in toner and support costs• Designed and managed project implementation of Cisco Telephony. Unifying the entire infrastructure leading to annual costs savings of ~$90k• Maintenance and troubleshooting of Cisco ASA 5510 Firewalls• Microsoft Intune implementation for Mobile Device Management & EndPoint Protection agent• AD FS 2.0 for Single Sign-On to Microsoft Online (Exchange / Sharepoint)• Updated domain functional level from Windows 2008 to Windows Server 2012• Responsible for all IT related projects, purchasing and budgets• Designed and implemented Windows Server 2012 Direct Access environment for remote workforce• Configured and consolidated legacy SQL Databases to Microsoft SQL Server 2012• Upgraded VMware infrastructure from version 3.5 to 5.1• System Center 2012 for Self Service Portal - User creation/off-boarding runbooks - software deployment• Backups using Backup Exec Cloud. Backups include SQL, Sharepoint, File Servers, and AD• Migration of 800+ users from Windows XP to Windows 8 / Outlook 2013• Adobe Creative Cloud subscription upgrade and rollout• Microsoft System Center for MAC and PC images and software updates• Designed and implemented EMC ISILON DR Solution with 98TB replicated to Atlanta DR location• Designed and implemented Microsoft RDS for RemoteApp (Visual Studio 2012 - QuickBooks 2012)• Responsible for Server and Networking monitoring for system and application services utilizing SolarWinds

Us

Primary responsibilities include the maintenance and administration of all Windows Servers, Active Directory, SQL databases, Exchange 2007, McAfee Anti-Virus, Sharepoint 2007 and VMWare VSphere.• Designed and implemented current VMware VSphere 4.0 environment• Converted 75 physical servers that currently are maintained on 4 ESX Enterprise hosts• Install and configure SQL 2008 cluster environment on Windows Server 2008• Install and configure Exchange 2007 cluster on Windows Server 2008• Setup current Sharepoint 2007 environment running on Windows 2008 and using a SQL 2008 database infrastructure• Migrate entire organization from Lotus Notes 6 to Exchange 2007 utilizing Outlook 2007• Install and configure cross platform Blackberry Enterprise Server for use with Lotus Domino and Microsoft Exchange

Dublin, Oh, Us

• Design server solutions that include the installation and configuration of Windows Server 2003, SQL 2005• Maintaining server systems and networks for multiple clients• Management role in supervising and assisting IT Team members to meet customer SLA's.• Installation and configuration of all enterprise-based products such as Exchange, SQL, Blackberry,Enterprise Server, and Active Directory

Columbus, Oh, Us

Primary responsibilities include maintenance of Active Directory, Exchange 2003, Trend Micro Anti-Virus, SQL 2005 and nightly backups using Symantec Backup Exec. Management of all projects and deadlines• Design server solutions that include the installation and configuration of Windows Server 2003, SQL 2005 and IIS• Creation of client service standards and coordinating with Document Controller to ensure all documentation is updated and delivered• Project Manager for clients and technical team • Design network layout for upgrade from Windows NT 4.0 to 2003 and upgrade from Exchange 5.5 to 2003

Dublin, Oh, Us

Primary responsibilities include documenting primary application processes and training materials. Analyzing, troubleshooting, and repairing high level issues with CHOICE programming code, a proprietary Visual Fox Pro application.• Hardware Team member for advanced troubleshooting of hardware related issues; assisting in the replacement, setup and configuration of newly ordered hardware• Troubleshooting of Firewalls, Routers, Hubs, DSL, Cable Modems, PDA’s, and Symbol handheld products• Troubleshooting of PDA's including Mobile Solutions, Palm, IPAQ, Telxons, PDT and Pocket PC• Primary escalation contact for Tier 2 and 3 support regarding complex issues not resolved

Hanover, Md, Us

Primary responsibilities include administration of Network/Exchange in Windows NT 4.0/2000 environments. Maintaining branch servers across the country, running backups using Backup Exec, Robocopy jobs and weekly provisioning maintenance.• Installation of hardware and software including motherboards, memory, sound cards, video cards, network adapters, CD-ROM drives and hard drives• Technical trainer for employee orientation on Outlook 98 & 2000• Installation and support with applications including Adobe Photoshop, Illustrator, Macromedia Dreamweaver 4 and Flash 5• Provide support for 70 + end users on NT workstations, Windows 95, 98, 2000, Outlook 97, 98 and Macintosh G3, G4, IBook• Web page development for web based help desk ticketing solution