Mark Anthony Maneja Email & Phone Number

Edmonton, Canada Area

Edmonton, Canada Area

Temporary Part-Time Credit Officer August 2016 – PresentTD Bank • Funding the Deals.• Lodging Security.• Discharge typing and completing pay outs.• Updating reports as required.• Preparing letters and statements • Process Mail-outs.• Coordinate with the branch and solicitors regarding deals.• Other general administrative duties.

• Generate and send daily reports such as Open Quotes, Sales-Returns, Topsellers and Server sales weekly report.• Request sku creation for Products and Services that are scheduled to be released. • Provide skus of the products that will be used for catalogues or will be posted on the website. • Coordinate with the web design team for Banner creations, making sure they are correct.• Regularly check prices to make sure they are competitive. • Create custom emails to be sent every month. • Maintain assigned vendor’s page on the company’s website as well as their tools

• Manage key administrative and operational tasks of Enterprise Executive of the Business Development Division• Investigate and resolve customer problems and requests• Answer customer or in-house inquires• Send Quotes to the Customers• Enter and Place Orders / POs• Back Order Report• Check Stocks • Submit SRCs / Tickets• Contact the Vendors regarding Pricing, ETAs, Tracking and etc.• Track/Order Maintenance Registrations• Assist customers with Post-Sales Requests like invoices, Credit Memos etc.• Request Return Authorizations• Prepare, generate and distribute required reports.• Perform other related duties as assigned by Account Executives and /or Management. • Answer general Phone inquiries, Transfer calls from the Queue to appropriate departments. • Cross train and serve as back up in other administration areas• Provide excellent customer service for internal and external customers.• Represent the company's best face to all customers.

• Handled incoming calls, email and chat about products and services. • Created accounts for new customers who would like to use the service. • Sold products and services. • Resolved customer’s billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.• Implemented the changes that the customers want to have on their account.• Gave instructions on how to use the service and the unit that they’ve purchased. • Added discounts to the account whenever there is an issue with the current promotion. Answered general inquiries as well as simple technical questions. • Transferred calls to other departments that would further assist the customers. • Walked the customers through the website. • Documented the changes and the actions taken during the call, email and chat.Key Accomplishments:• Became the lead “go-to” person for new reps in particularly challenging calls and one of the company’s primary mentors/trainers of both new and established employees.• Had undergone the “Basic Quality Training” in 2007.