Mark Anthony Rivera Email & Phone Number

As a seasoned BPO professional with 18 years of experience, I have had the privilege of working in various roles, including Real-Time Analyst and Team Leader Apprentice. My expertise lies in Real-Time Analysis, where I have honed my skills in managing real-time operations, identifying trends, and making data-driven decisions.In my current role as a Real-Time Analyst, I'm responsible for ensuring the smooth running of operations, monitoring service levels, and making timely recommendations to improve efficiency. I have also extensively worked with various software applications, including IEX, Aspect, CMS, and Avaya, to streamline processes and enhance productivity.As a former Team Leader Apprentice, I worked closely with my team to guide and mentor them to deliver exceptional customer service. I believe in leading by example, and I always strive to create a positive work culture that fosters teamwork, collaboration, and innovation.My passion for the BPO industry is fueled by the ever-evolving challenges it presents, and I am constantly learning and upgrading my skills to stay ahead of the game. I am excited to connect with like-minded professionals on LinkedIn and explore new opportunities that will help me grow both personally and professionally.

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  Trace College - Los Baños

  Computer Science