Director Of Customer Success
Current
Nov 2021 - Present
AeroLeads people directory · profile
Mark Anthony Ramirez Email & Phone Number
Director of Customer Experience at NatureBox by HUNGRY
at
NatureBox
1 work email found
@naturebox.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Customer Experience at NatureBox by HUNGRY
Location
Philippines, Philippines, Philippines
Company size
Who is Mark Anthony Ramirez? Overview
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Quick answer
Mark Anthony Ramirez is listed as Director of Customer Experience at NatureBox by HUNGRY at NatureBox, a company with 40 employees, based in Philippines, Philippines, Philippines. AeroLeads shows a work email signal at naturebox.com and a matched LinkedIn profile for Mark Anthony Ramirez.
Mark Anthony Ramirez previously worked as Director of Customer Success at Naturebox and Manager of Customer Experience at Naturebox. Mark Anthony Ramirez holds Diploma De Español Como Lengua Extranjera from Instituto Cervantes De Manila.
Company email context
Email format at NatureBox
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*@naturebox.com
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Profile bio
About Mark Anthony Ramirez
Currently the Director of Customer Experience and Success at NatureBox by HUNGRY. Passionate about the customer journey and providing solutions to the changing needs.I look after the day-to-day operations of our customer success teams for both B2B and D2C channels + structured my department to provide organizational support to Sales, F&A, Product, and Operations teams. Implemented strategies to improve various CS experience, retention, and workflows while remaining “in the trenches” and up close to our customers.I also have a demonstrated history of working in the outsourcing/offshoring industry with expert areas on client onboarding and management, performance and workforce management, QA and training, and tooling.Get to know me: I am passionate about supporting animal welfare in my local community through education and donation. I grew up surrounded by dogs and have four beautiful four-legged dog-ters. I am certified SCUBA diver who is looking to get out of an extended “surface interval” post-pandemic. I also like to experiment on making different cuisines and is currently focused on making my best version of Char Kway Teow and Chicken Rendang (and yes, I do have an industrial-type stove at home.)
Listed skills include Call Centers, Customer Service, Workforce Management, Customer Satisfaction, and 25 others.
Current workplace
Mark Anthony Ramirez's current company
Company context helps verify the profile and gives searchers a useful next step.
Naturebox
7 roles
Mark Anthony Ramirez work experience
A career timeline built from the work history available for this profile.
Manager Of Customer Experience
Jan 2015 - Nov 2021
Director Of Customer Success
Nov 2021 - Jul 2024
Account Manager
Currently leads the daily management of a triple-blended customer service team:- Hands on approach in scheduling, headcount planning, and forecast to ensure we meet service levels.- Mentors leaders within and outside the account by conducting continuing training. Manages the performance of individual team supervisors within the program.- Implements.
Jan 2015 - Nov 2021
Floor Manager
Responsible for managing a cluster of more than 50 team members. Accountable for the work quality and morale of team supervisors and agents. Mentor and develop both Team Leads and Agents to enable them to realize their potentials. Enforce proper service protocols and procedures for all agents. Formulate ways to drive issues in client relations down to a.
Sep 2013 - Dec 2014
Team Leader And Floor Performance Coach
Responsible for leading a team of internal quality analysts that focuses on creating action plans for improvement geared towards member satisfaction. Holds post-client classroom training sessions to help agents and team leaders get a good grasp of the importance of great customer service.Acts as the primary resource for all product and process-related.
Oct 2012 - Nov 2013
Tech Support Specialist
Handles customer service (billing, subscription, retention and account management) and technical support calls for a popular consumer security/antivirus software.Software: in-house, and LogMeIn
Nov 2010 - Apr 2012
Team & coworkers
Colleagues at NatureBox
Other employees you can reach at naturebox.com. View company contacts for 40 employees →
JB
John Berry
Colleague at Naturebox
San Francisco Bay Area, United States, United States
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TA
Terence Angayan
Colleague at Naturebox
Redwood City, California, United States, United States
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RD
Ryan Davidson
Colleague at Naturebox
Santa Rosa, California, United States, United States
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BA
Billy Armanino
Colleague at Naturebox
Redwood City, California, United States, United States
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John Berry
Colleague at Naturebox
San Francisco Bay Area, United States, United States
View →
TA
Terence Angayan
Colleague at Naturebox
Redwood City, California, United States, United States
View →
RD
Ryan Davidson
Colleague at Naturebox
Santa Rosa, California, United States, United States
View →
BA
Billy Armanino
Colleague at Naturebox
Redwood City, California, United States, United States
View →
3 education records
Mark Anthony Ramirez education
Diploma De Español Como Lengua Extranjera
Instituto Cervantes De Manila
High School
Assumption College, Davao
Bachelor Of Science - Bs, Computer Science
FAQ
Frequently asked questions about Mark Anthony Ramirez
Quick answers generated from the profile data available on this page.
What company does Mark Anthony Ramirez work for?
Mark Anthony Ramirez works for NatureBox.
What is Mark Anthony Ramirez's role at NatureBox?
Mark Anthony Ramirez is listed as Director of Customer Experience at NatureBox by HUNGRY at NatureBox.
What is Mark Anthony Ramirez's email address?
AeroLeads has found 1 work email signal at @naturebox.com for Mark Anthony Ramirez at NatureBox.
Where is Mark Anthony Ramirez based?
Mark Anthony Ramirez is based in Philippines, Philippines, Philippines while working with NatureBox.
What companies has Mark Anthony Ramirez worked for?
Mark Anthony Ramirez has worked for Naturebox, Awesome Os, and Sutherland Global Services.
Who are Mark Anthony Ramirez's colleagues at NatureBox?
Mark Anthony Ramirez's colleagues at NatureBox include John Berry, Terence Angayan, Ryan Davidson, and Billy Armanino.
How can I contact Mark Anthony Ramirez?
You can use AeroLeads to view verified contact signals for Mark Anthony Ramirez at NatureBox, including work email, phone, and LinkedIn data when available.
What schools did Mark Anthony Ramirez attend?
Mark Anthony Ramirez holds Diploma De Español Como Lengua Extranjera from Instituto Cervantes De Manila.
What skills is Mark Anthony Ramirez known for?
Mark Anthony Ramirez is listed with skills including Call Centers, Customer Service, Workforce Management, Customer Satisfaction, Vendor Management, Contact Centers, Incident Management, and Team Management.
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