Mark Anthony Yu Email & Phone Number

Australia

Denver, Colorado, United States

Quantix is a Technology and Business Operations staffing and recruiting firm based in Colorado with nationwide reach to our clients, consultants, and candidates. As an Industry leader, our career and AIRS Diversity Certified recruiters work across all aspects of IT and Business Operations, filling positions for our clients with the most relevant talent on.

• The delivery lead is responsible for overseeing operations functions including logistics, technology, implementation, and data and analytics. They are tasked with recognizing a need and leading continuous improvement.
• Provide expertise on technology systems and functions (ex, process flows, skyrecruit, ats).
• Manage and document process changes, update in process map as well as in systems, and communicate changes to team. May design and/or recommend new or updated processes, team configuration, etc. As necessary.
• Serve as the work stream owner for client implementations.
• Assist leadership in ensuring team is able to meet service level agreements (SLA's) by creating and managing scorecards and appropriate metrics.
• Drive efficiencies to meet team outcomes.

Sanofi is a global life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes.

Seattle, Washington, United States

• Managed the high-level relationships between RYLEM and our client managers and companies. My goal was to bring them the best people, quickly at a fair price. I worked with a team of recruiters who are the best in the.
• Conducted prospecting activity to achieve sales goals and establish pipeline of potential customers: Make 250 + outbound new client contacts each week; Secure 5 potential new-client in-person meetings per week; Post.
• Responsible for the full life-cycle sales process of short and long-term initiatives and staffing requirements by identifying and securing new business clients, managing existing relationships, prioritizing a high.

• As an Industry leader, we recruit across all aspects of IT, filling positions for our clients with the most relevant talent on the market. Our recruiting services include contract assignments, contract-to-hire, direct.
• Managed performance and daily operations of a team of recruiters, and directs them to meet/exceed goals defined by clients
• Developed and managed tactical sourcing and recruitment strategies, in partnership with the operations manager and client manager
• Ensured successful implementation, continual operation, and success of accounts, by collaborating with different work groups
• Built recruiters’ competencies in sourcing and recruiting, according to the needs of their industry/client
• Assisted client managers in maintaining positive client relationships

• Handled chat support for customer queries and basic troubleshooting for iOS devices
• Provided information for how-to's for iPhones, iPads, and Macs
• Made recommendations on additional steps to troubleshoot iOS devices

• Assisted credit card holders with their disputes from their credit card purchases.
• Provided basic customer service for balances on customer’s account
• Provided advise for next steps on the procedures for processing a dispute