Mark Peters Email & Phone Number

Maastricht, Li, Nl

Maastricht, Limburg, Netherlands

The core role is to ensure the smooth running, development, and integration of the knowledge management process as a vital part of each delivery location.Job specifics/responsibilities: • Business Continuity Plan maintenance for the knowledge management tool• Training coordination on global level• Knowledge standards establishment in all locations• Provides knowledge reports to DXC and client management • Focus on escalations where missing knowledge is detected… Show more The core role is to ensure the smooth running, development, and integration of the knowledge management process as a vital part of each delivery location.Job specifics/responsibilities: • Business Continuity Plan maintenance for the knowledge management tool• Training coordination on global level• Knowledge standards establishment in all locations• Provides knowledge reports to DXC and client management • Focus on escalations where missing knowledge is detected to fill in the gap• Participation in new service integration as part of the knowledge creation and modification• Active collaboration with 3rd party vendors as part of the knowledge management maintenance• Responsible for the standardization and unification of the knowledge management process in all delivery locations. • Serving as a point of contact (SPOC) for all knowledge issues for the DXC account team, management, and the customer • Reviews whether knowledge tool standards and service desk standards are met for all knowledge content submitted by the local knowledge coordinators• Keeps constant communication with local knowledge coordinators regarding:o submitted knowledge content and its status: (approval, change or rejections) o global knowledge issues - future reviews of the current knowledge, introduction of new knowledge • Keeps constant communication with the customer peer and client`s subject matter experts for all knowledge issues – submitted knowledge content and its status (approval, change or rejections) from different locations, future knowledge initiatives• Coordinates the deployment of new knowledge • Responsible for globalizing knowledge • Ensures that the knowledge in the knowledge tool is up to date • Focuses on constant knowledge improvement and sharing • Pays special attention to missing knowledge and its creation and dissemination to all delivery locations Show less

Sittard, Limburg, Netherlands

Dutch volunteer work, ZMC Institute, on every Saturday for children 4 to 13 of age in Sittard, between 13:30 and 16:30 hours, The Netherlands. As a Saturday Club we hope to see a lot of children play, have fun with each other. As of entry €1 the child can enjoy playing on: air castles, trampolines, building with Lego, play air hocker, pinball, Soccer in our gym or Soccer table, free of use. Children play in a protective environment with the help of our team. We hope to reduce screen time, play… Show more Dutch volunteer work, ZMC Institute, on every Saturday for children 4 to 13 of age in Sittard, between 13:30 and 16:30 hours, The Netherlands. As a Saturday Club we hope to see a lot of children play, have fun with each other. As of entry €1 the child can enjoy playing on: air castles, trampolines, building with Lego, play air hocker, pinball, Soccer in our gym or Soccer table, free of use. Children play in a protective environment with the help of our team. We hope to reduce screen time, play together and have fun. Look for more info or drop me a line. https://www.facebook.com/61565419605094/posts/122105810342513986/?substory_index=1181686479765329For more info, it is in Dutch but Google Translate works fine. Show less

Maastricht, Limburg, Nederland

MarCom Project FDS, continue to advertise for FDS. Our brand has to be heard. Creating brochures, trifold and branding materials for FDS, as in give aways pens and usb-stick, design poloshirt and fleeze jackets to wear for our engineers where possible. Reporting directly to MT and CTO. I was given the opportunity to be in the group (4 colleagues) for the speak up pole (voice from colleagues to company), forming bridges and take action to work to be a better company for our employees.With… Show more MarCom Project FDS, continue to advertise for FDS. Our brand has to be heard. Creating brochures, trifold and branding materials for FDS, as in give aways pens and usb-stick, design poloshirt and fleeze jackets to wear for our engineers where possible. Reporting directly to MT and CTO. I was given the opportunity to be in the group (4 colleagues) for the speak up pole (voice from colleagues to company), forming bridges and take action to work to be a better company for our employees.With Erik Overhof we creating ideas to invest in future students, internalships, schools to enhance interest in IT, we present them to MT and CTO. Earning them a job for future with FDS or DXC and get the best out of their talents. Still working in technical area, Enrollment Call and Dispatch, supporting sites: Collings Aerospace, O-I Maastricht, Sompo International Cologne Germany and Luxembourg, UrenCo and LumiLeds.We will see what future brings forward. Show less

Copenhagen, Capital Region, Denmark

Radisson Hotel GroupResponsible for Ticket handling Servicedesk+, dispatching and resolving level 1 Helpdesk and structuring Level 3 and 4, Learning the landscape Emma, SAP, deep security and restructuring Helpdesk, all this needed to be in documentation. Will try to get focus and hypercare as part as a service for customer. I am part of an restructure team with a mission to create process and order in to Helpdesk functions ending to support 3rd line a good as possible. 2nd line… Show more Radisson Hotel GroupResponsible for Ticket handling Servicedesk+, dispatching and resolving level 1 Helpdesk and structuring Level 3 and 4, Learning the landscape Emma, SAP, deep security and restructuring Helpdesk, all this needed to be in documentation. Will try to get focus and hypercare as part as a service for customer. I am part of an restructure team with a mission to create process and order in to Helpdesk functions ending to support 3rd line a good as possible. 2nd line functions are tape handling on small clusterserver and some contract management on the servers, day-to-day uploading reports in Opera/Sokos oracles systems in xml formats. Still do some local support, but in small office there little incidents. 3rd line functions Renewal SSL Certifications Trust zone, Deep security and Trendmicro systems support. Hope to learn more Azure, AD and other functions as well. Show less

Maastricht, Limburg, Netherlands

Part of the jobs in incident management and request management via BMC Remedy systems.A lot of previous controlled work within my job responsibilities are given back to be controlled by VodafoneZiggo. (Printerpark, network projects Wi-Fi and fixed, Vc's and SFB/Teams rooms, etc not in my scope any more), I made the transition so smooth as possible as a professional. Doing projects as bigger part of my job this year. Upcoming projects, workplace management, exchanging desktops for newer… Show more Part of the jobs in incident management and request management via BMC Remedy systems.A lot of previous controlled work within my job responsibilities are given back to be controlled by VodafoneZiggo. (Printerpark, network projects Wi-Fi and fixed, Vc's and SFB/Teams rooms, etc not in my scope any more), I made the transition so smooth as possible as a professional. Doing projects as bigger part of my job this year. Upcoming projects, workplace management, exchanging desktops for newer ones and downsizing current desktop park, Desktop project Amdocs, project Helmond - Eindhoven, mini MER cleanup project, setting up Teams rooms and exchanging elder video conference rooms for newer models and many others to come.For FDS my experience is extended to Sompo Assurence Banking in Luxemburg and Cologne Germany and Collings Aerospace in Netherlands. Show less

Maastricht Area, Netherlands

Liberty Global merge with Vodafone! Now working for Vodafone - Ziggo. My work goes over the borders from Vodafone NL to Vodafone Procurement Centre in Luxembourg, great challenges to take and expand my network even more.

Maastricht Area, Netherlands

I'm responsible for resolving technical calls 2nd line and some 3rd line support, supporting users with software and hardware problems, remote or on location.Making Business contacts peer to peer based, resulting of casting new projects for our company .Do small and bigger projects for the present customer.Learning and implementing new technology.Assetmanagement and printerpark managementMobile Customer Service Support, travel about 55.000 km/year, Capelle aan den IJssel… Show more I'm responsible for resolving technical calls 2nd line and some 3rd line support, supporting users with software and hardware problems, remote or on location.Making Business contacts peer to peer based, resulting of casting new projects for our company .Do small and bigger projects for the present customer.Learning and implementing new technology.Assetmanagement and printerpark managementMobile Customer Service Support, travel about 55.000 km/year, Capelle aan den IJssel, Eindhoven, Utrecht, Bodegraven, Amstelveen.VIP support, supporting VC Cisco systems, Dhcp, printerpark support as ordering print consumables retails shops and in-house printers, Narrow Casting devices, networksupport hands and eyes, Chain management to Ericsson, Xerox, Ricoh, Heuvelman, Avex and VF group. This was the best job in the world! Show less

Do small and bigger projects for the present customer.Resolving calls/incidents (trouble shooting) software/hardware and tasks (IMAC's), change management based. (Support: Vodafone, Amdocs (single support) and HP).Implementing/support the mobile concept way of working for Vodafone. Having some influence in the end design and advice where necessary.Responsible for ordering printer supplies for all Vodafone Stores in The Netherlands and onsite office environments (home… Show more Do small and bigger projects for the present customer.Resolving calls/incidents (trouble shooting) software/hardware and tasks (IMAC's), change management based. (Support: Vodafone, Amdocs (single support) and HP).Implementing/support the mobile concept way of working for Vodafone. Having some influence in the end design and advice where necessary.Responsible for ordering printer supplies for all Vodafone Stores in The Netherlands and onsite office environments (home printers).Monitoring all printers for Vodafone for break fix, support, maintenance and consumables.Supporting and installing Video Conference systems (Tandberg) Show less

System Administrator Associate - Support Engineer for Vodafone Account at EDS Taking on small projects for the present customer and taking part of bigger projects with the present customer.Resolving calls/incidents (trouble shooting) and tasks (IMAC's), change management based.Asset Management CMDB (ITSM Openview), Desktool and Remedy.Patching IP Phones, network connections and digital ericsson 212/213 phones.Remote support; Remote Desktop Connection, Dameware NT Utilities… Show more System Administrator Associate - Support Engineer for Vodafone Account at EDS Taking on small projects for the present customer and taking part of bigger projects with the present customer.Resolving calls/incidents (trouble shooting) and tasks (IMAC's), change management based.Asset Management CMDB (ITSM Openview), Desktool and Remedy.Patching IP Phones, network connections and digital ericsson 212/213 phones.Remote support; Remote Desktop Connection, Dameware NT Utilities and remote ExcecWireless support and software install on Laptops and Desktops.Laser and Business Printers (HP and Xerox) and hardware/software support.Tapes store management for +180 servers, Barcode tape library types: 2/20, 4/40 and 6/60, also maintained the hardware for the tape library, maintained 2 server tape store environments LVS and LNO. Made a work process model for the work that had to be done and how to use the software. The software: Veritas, ARC Serve 6.1 and 2000. Show less

Responsible for moves within the company, end to end based up to 11 workplaces 2 days a week. Patching jobs for digital/analoge phoneslines PABX and data lines in SER's. Placing workspaces to ARBO norms and arrange cables power/data in the proper way.CMDB administrator and later on Asset Management for Vodafone.Small projects; internal moves within the company up to 20 workplaces.Assisting in big move projects 250 workspaces, checking move matrix's.Making inventory for EDS for… Show more Responsible for moves within the company, end to end based up to 11 workplaces 2 days a week. Patching jobs for digital/analoge phoneslines PABX and data lines in SER's. Placing workspaces to ARBO norms and arrange cables power/data in the proper way.CMDB administrator and later on Asset Management for Vodafone.Small projects; internal moves within the company up to 20 workplaces.Assisting in big move projects 250 workspaces, checking move matrix's.Making inventory for EDS for all the assets at account Libertel/Vodafone, made update to CMDB for 96% complete (Target completion 90%). As a reward for the success and dedication, EDS offered me a contract.Lease Management exchange for hardware, desktops, notebooks, etc.Made a setup for Store Management for Vodafone, after working out the workplan Asset Management was born; combining Store and lease management, Break-fix, updating CMDB, Asset registration, ordering Hardware spare parts, change and incident management. Show less

Maastricht, Tilburg And Heerlen.

Responsible for anti-theft policyPrivate and supporting public law enforcementWorked for 55 hours a week.Joined Traffic police/BOA

Maastricht Area, Netherlands

Floor Management to 3 employees.Diploma Blok A-B greengrocerResponsible for refilling, stacking, store management.2-3 days a week in evening refilling the store.Working between 24 and 55 hours a week.Responsible for Vegetables department, THT, FIFO and customer management.Loading and Unloading Delivery trucks.Making delivery orders for Vegetable department and the store.

Responsible of transporting and deliver goods at 5 star Hotels and restaurants (Le Garage, Joop Braakhekke and De Swaen, Cas Spijkers, Golden Tulip Hotels).Transporting: Fresh Truffels, Special Vinegar, caviar, goose livers and canned fishfood.Targets in NL: Amsterdam, Rotterdam, Utrecht, Maasbracht, Waalwijk, Breda, Weert, Roermond and Maastricht.Working 3 days, 12 hours a day.

Responsible of the working on infrastructure and finishing end to end: CAT 5 cables, 1-4 wire cables, ISDN VOX centrals, ISDN2, 100-wire and 200-wire grond cables on Customer locations.Responsible of finishing switching panels; 24-ports panels to 48-ports panels. Project Buildings: Mercedes Benz, MECC, Fire Department Maastricht, Stelrad radiators and DSM.Working at customers home connection phone lines and Fax lines.Finishing ISRA points and maintaining them.Working 40 hours in… Show more Responsible of the working on infrastructure and finishing end to end: CAT 5 cables, 1-4 wire cables, ISDN VOX centrals, ISDN2, 100-wire and 200-wire grond cables on Customer locations.Responsible of finishing switching panels; 24-ports panels to 48-ports panels. Project Buildings: Mercedes Benz, MECC, Fire Department Maastricht, Stelrad radiators and DSM.Working at customers home connection phone lines and Fax lines.Finishing ISRA points and maintaining them.Working 40 hours in a week. Show less

Ict, Comptia A+ 220-1001 And 220-1002

Knowing your way around in hardware and software environments.

Mcitp, Ict Technician

Mcdst, Microsoft

Certified Mcp, Mcp 2000 And Network Essentials

High School Diploma, Havo-Mbo: English, Dutch, Biology, Mathematics, Social/Child Psychology And Computer Science (Pdi)

Middle School Diploma, Mavo And Job Orientation Year: Dutch, Mathematics, Natural Science

Activities and Societies: Helped other study buddies with their computer problems, at school they asked more than once to help them.

Middle School Diploma, Mavo: English, Dutch, Mathematics, Biology, Natural Science And Chemistry

Activities and Societies: Got my first Computer Science certification, working and supporting 286 type computers. We where very active.

Dutch, English, German, French, Economics, Geography, Physics, Chemistry, Mathematics, Biology, Gym.

Activities and Societies: The school took part in indoor soccer tournament 1989 and we became second. I was their keeper and was the MOM.

Education record

Activities and Societies: This school took part in a LSA tournament, we won the tournament 1988. In the same year we played soccer.