Customer Contact Center Operations Manager
EXPERT PROGRAM AND PROJECT MANAGER: Maintained operational productivity, effectiveness and efficiency of The Scooter Store (TSS) programs and operations. Developed, planned, executed and managed communication strategies. Determined, developed, revised and adjusted business priorities, program and planning goals, organizational / agency objectives as well as long and short-range plans based on broad guidance from senior company officers. Consistently exceeded performance goals through development of innovative action plans, project management and stakeholder outreach. Identified key priorities and tactical steps in order to meet deadlines associated with multiple concurrent projects. Promoted from Alternative Channels Coordinator, 03/2009.