Mark Quinn Email and Phone Number
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As a tech and operations executive with a foundation of six years serving in the US Air Force, I leverage a blend of strategic vision, people-first leadership, and innovation to transform complex and mission-critical organizations. My experience spans numerous operational functions and companies, including Waymo, LinkedIn, Apple, and Amazon, as well as a startup and my own venture, Eyelinez. My leadership style and successes across these roles are rooted in:🔸 Crystal-clear Organizational Vision: My professional strength is seeing the path through organizational chaos to develop, drive, and execute clear strategies that align with broader business goals and deliver results.🔸 People-first Focus: Without the right people, the rest is moot. I prioritize hiring diverse teams, enabling internal opportunities for development, and ensuring we all take care of ourselves. I strive to hire, develop, and retain top talent.🔸 Innovative Approaches: I cultivate environments that foster innovation and collaboration, enabling the development of new creative solutions that unlock synergy, drive efficiency, and deliver results.A few highlights of my experience, which drew upon these principles:🔹 DeepScribe: Reset every aspect of operations across three digital factories, stabilizing, optimizing, and maturing all dimensions. This transformation improved productivity by over 400%, secured Series B funding, and paved the path to Series C.🔹 Waymo: Played a pivotal role in scaling global operations spanning six distinct functions and 3K+ people during a period of explosive growth, opening new markets and the path to mass commercialization.🔹 LinkedIn: Matured and institutionalized the Voice of the Customer program, optimizing Premium trial conversion, reducing support for top cases by 50%, and driving the development of new self-serve tools, significantly improving member satisfaction and reducing support costs.The thread that ties my experience together is leading large and complex strategic transformations and scaling these organizations. I’ve amassed a wealth of best practices and playbooks from some of the best companies on the planet, and I seek out opportunities to leverage my skills and experience to help businesses achieve their moonshot.
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Senior Director, Ai OperationsJustanswerCalifornia, United States
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Vice President Operations And Responsible AiDeepscribe Nov 2022 - May 2024San Francisco, Ca, UsOrchestrated a transformative and complete overhaul of global operations, ultimately resetting every dimension of operations to enable & execute transition to realize AI-first vision. Successfully turned around a challenging Scribing Operation, enhancing productivity by 200% with a streamlined workforce. Within a mere four months, redefined workforce efficiency, halving operational costs and doubling output. I innovatively integrated modern ML Ops into traditional workflows, setting a new industry standard with 95%+ AI accuracy. My strategic direction was instrumental in our funding raise, paving the way for our ascension as a SaaS leader for future funding. -
Director Of Engineering OperationsWaymo Sep 2020 - Nov 2022Mountain View, California, UsAs the Head of Engineering Operations, I was responsible for global Mapping, Labeling, and Software Quality Operations, enabling the Waymo driver to know where it is and what's happening in the world around it, all the while ensuring Waymo is the safest, most reliable and most transformative autonomous mobility experience ever. -
Head Of Software Quality OperationsWaymo Nov 2018 - Sep 2020Mountain View, California, UsAs the Head of SW Quality Operations, I led a global group to identify, gather, and analyze real-world and simulated signals to detect, categorize, prioritize, resolve, and verify resolution of any issues impacting safety, software, hardware, or rider experience.
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Founder And CeoEyelinez Nov 2020 - Feb 2022Eyelinez is a small idea with an outsized mission: to connect you to what you love most, wherever you are! Eyelinez is a simple solution to help you maintain proper eye contact with your audience on video calls, reminding you to look at the camera in order to connect with your message & audience.
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Senior Director, Product OperationsLinkedin Mar 2017 - Nov 2018Sunnyvale, Ca, UsAs the Senior Director of Product Operations, I led a global group with six distinct functions, ultimately all coming together to achieve our vision of empowering LinkedIn to perfect the member experience. Product Operations includes LinkedIn’s Tier 2 production/technical support, End User Evaluation, Tier 3 production/technical support & technical quality management, Voice of the Customer/Member, Executive Escalations, and Social Support. Whether it’s something that’s broken or not working as desired, Product Operations resolves the most challenging member and customer issues, taking in any and all feedback about our products along the way from many different channels, which are then analyzed, triaged, and prioritized into actionable insights to drive product fixes and improvements. -
Director, Product OperationsLinkedin Jan 2016 - Mar 2017Sunnyvale, Ca, Us
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Director, Product Technical ServicesLinkedin Dec 2015 - Jan 2016Sunnyvale, Ca, UsAs the Director of the Product Technical Services team I led a diverse and highly capable team to champion product quality and deliver a transformative member experience. My team was a hybrid of operational support, solutions engineering, and quality management/assurance for all LinkedIn products and services. We provided operational support as the last stop before engineering for technical escalations (Tier 3 support), with the charter to provide the best member support experience possible.The team then handled all verified production issues from cradle to grave, providing all supporting technical analysis, completing scope & impact assessment, setting the priority and fix order, and verifying fixes in production, working very closely with Product and Engineering all along the way as a completely distributed and embedded team. Finally, I also owned production quality, driving strategic conversations and initiatives regarding our key quality/performance indicators, including bug introduction rate (how much water is pouring into the boat), bug backlog (how much water is in the boat), and SLA performance (how fast we're bailing out). The ultimate goal was not just resolving individual issues, but also addressing root causes to prevent issues from ever making it to our members and customers in the first place.
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Senior Manager, Product Technical ServicesLinkedin Mar 2014 - Dec 2015Sunnyvale, Ca, Us
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Senior Manager Global Service OperationsLab126 Jun 2013 - Feb 2014Sunnyvale, Ca, UsAs the manager of the Global Service Operations team, I was responsible for managing the service and repair operations for all Kindle products across a global network of return centers, 3PLs, and contract manufacturers. I managed performance through a balanced scorecard of metrics, ensuring all sites were aligning operations to the same goals and vision. In addition to overseeing daily operations, my team was also responsible for new initiatives across the service space, and I leveraged advanced models and quantitative analysis to effectively prioritize initiatives, including regional expansions, new service channels, and new product introductions. Finally, I was responsible for tracking and managing the Reverse Logistics group's financials and optimizing our operations accordingly to maximize financial returns. -
Senior Manager, Iphone And Ipod Response EngineeringApple Mar 2013 - Jun 2013Cupertino, California, UsManaged team of 4 engineers and analysts to drive prioritization, investigation, and closure of all technical and customer escalations related to iPhone and iPod products. -
Manager, Worldwide Retail Service OperationsApple Mar 2010 - Mar 2013Cupertino, California, UsManaged a team of 8 responsible for the service operations of Apple's worldwide chain of 360+ stores. Core areas of responsibility included setting and managing service strategies for all products, managing global reverse logistics supply chain for all Apple service inventory supporting the retail chain, program managing retail repair systems, responding to sustainment issues for existing products and establishing service policies for all retail service operations.
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Project Manager, Worldwide Retail Service OperationsApple Jul 2009 - Feb 2010Cupertino, California, UsAs a project manager, I drove initiatives focused on reducing costs, increasing efficiency and eliminating waste related to the service of Apple's portfolio of products.
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Management Development Program InternMcmaster-Carr May 2008 - Aug 2008Elmhurst, Illinois, Us• Analyzed sophisticated shipping network and identified critical shortfalls for deliveries to Northern California, new customers and rural locations. Collaborated with regional and national shipping companies and eliminated delays for nearly 500 shipments a month• Restructured customer ordering process across multiple groups while maintaining daily operations—improved service and reduced post-order requests for over 2,000 customers a week -
Project Manager, Mission Planning Systems Group (Commissioned)Us Air Force Aug 2005 - Aug 2007Randolph Afb, Tx, UsLed a cross-functional team of ten to manage and execute over $50 million in budgets and three major software development programs for the F-15 and F-22 jet fighter programs. I was also responsible for managing program KPIs and reporting to Congressional Staff for the critical F-15 development. -
Executive Officer, Joint Stars Systems Group (Commissioned)Us Air Force Jul 2004 - Jul 2005Randolph Afb, Tx, UsI managed the 7-member front-office staff to oversee and coordinate all personnel processes for the 210-person group and daily operations for the $15 billion surveillance radar program. I was also responsible for coordinating with the organization’s divisional leads and all external groups and commands.
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Project Engineer, Joint Stars Systems Group (Commissioned)Us Air Force Jun 2003 - Jun 2004Randolph Afb, Tx, UsI was responsible for all Joint STARS test development activities for the aircraft's simulated training upgrades. My role was to schedule, coordinate and execute all required tests to ensure the upgrades operated as specified.
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Contracting Specialist, 366 Contracting Squadron (Enlisted)Us Air Force Nov 1997 - Aug 1999Randolph Afb, Tx, UsI researched, managed and closed-out services contracts for Mountain Home AFB. My responsibilities included coordinating with contract customers, negotiating with vendors and maintaining contract files and documentation.
Mark Quinn Skills
Mark Quinn Education Details
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Duke University - The Fuqua School Of BusinessBusiness -
University Of Southern CaliforniaElectrical Engineering
Frequently Asked Questions about Mark Quinn
What company does Mark Quinn work for?
Mark Quinn works for Justanswer
What is Mark Quinn's role at the current company?
Mark Quinn's current role is Senior Director, AI Operations.
What is Mark Quinn's email address?
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What is Mark Quinn's direct phone number?
Mark Quinn's direct phone number is +165042*****
What schools did Mark Quinn attend?
Mark Quinn attended Duke University - The Fuqua School Of Business, University Of Southern California.
What are some of Mark Quinn's interests?
Mark Quinn has interest in Playing The Sax In A Big Band, Aerobics, Collecting Antiques, Exercise, Home Improvement, Public Speaking, Reading, Sports, The Arts, Home Decoration.
What skills is Mark Quinn known for?
Mark Quinn has skills like Nonprofits, Fundraising, Public Speaking, Non Profits, Event Planning, Leadership, Research, Social Media, Public Policy, Community Outreach, Program Management, Strategic Planning.
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