Mark Quinn Email & Phone Number

California, United States

San Francisco, Ca, Us

Orchestrated a transformative and complete overhaul of global operations, ultimately resetting every dimension of operations to enable & execute transition to realize AI-first vision. Successfully turned around a challenging Scribing Operation, enhancing productivity by 200% with a streamlined workforce. Within a mere four months, redefined workforce efficiency, halving operational costs and doubling output. I innovatively integrated modern ML Ops into traditional workflows, setting a new industry standard with 95%+ AI accuracy. My strategic direction was instrumental in our funding raise, paving the way for our ascension as a SaaS leader for future funding.

Mountain View, California, Us

As the Head of Engineering Operations, I was responsible for global Mapping, Labeling, and Software Quality Operations, enabling the Waymo driver to know where it is and what's happening in the world around it, all the while ensuring Waymo is the safest, most reliable and most transformative autonomous mobility experience ever.

Mountain View, California, Us

As the Head of SW Quality Operations, I led a global group to identify, gather, and analyze real-world and simulated signals to detect, categorize, prioritize, resolve, and verify resolution of any issues impacting safety, software, hardware, or rider experience.

Eyelinez is a small idea with an outsized mission: to connect you to what you love most, wherever you are! Eyelinez is a simple solution to help you maintain proper eye contact with your audience on video calls, reminding you to look at the camera in order to connect with your message & audience.

Sunnyvale, Ca, Us

As the Senior Director of Product Operations, I led a global group with six distinct functions, ultimately all coming together to achieve our vision of empowering LinkedIn to perfect the member experience. Product Operations includes LinkedIn’s Tier 2 production/technical support, End User Evaluation, Tier 3 production/technical support & technical quality management, Voice of the Customer/Member, Executive Escalations, and Social Support. Whether it’s something that’s broken or not working as desired, Product Operations resolves the most challenging member and customer issues, taking in any and all feedback about our products along the way from many different channels, which are then analyzed, triaged, and prioritized into actionable insights to drive product fixes and improvements.

Sunnyvale, Ca, Us

Sunnyvale, Ca, Us

As the Director of the Product Technical Services team I led a diverse and highly capable team to champion product quality and deliver a transformative member experience. My team was a hybrid of operational support, solutions engineering, and quality management/assurance for all LinkedIn products and services. We provided operational support as the last stop before engineering for technical escalations (Tier 3 support), with the charter to provide the best member support experience possible.The team then handled all verified production issues from cradle to grave, providing all supporting technical analysis, completing scope & impact assessment, setting the priority and fix order, and verifying fixes in production, working very closely with Product and Engineering all along the way as a completely distributed and embedded team. Finally, I also owned production quality, driving strategic conversations and initiatives regarding our key quality/performance indicators, including bug introduction rate (how much water is pouring into the boat), bug backlog (how much water is in the boat), and SLA performance (how fast we're bailing out). The ultimate goal was not just resolving individual issues, but also addressing root causes to prevent issues from ever making it to our members and customers in the first place.

Sunnyvale, Ca, Us

Sunnyvale, Ca, Us

As the manager of the Global Service Operations team, I was responsible for managing the service and repair operations for all Kindle products across a global network of return centers, 3PLs, and contract manufacturers. I managed performance through a balanced scorecard of metrics, ensuring all sites were aligning operations to the same goals and vision. In addition to overseeing daily operations, my team was also responsible for new initiatives across the service space, and I leveraged advanced models and quantitative analysis to effectively prioritize initiatives, including regional expansions, new service channels, and new product introductions. Finally, I was responsible for tracking and managing the Reverse Logistics group's financials and optimizing our operations accordingly to maximize financial returns.

Cupertino, California, Us

Managed team of 4 engineers and analysts to drive prioritization, investigation, and closure of all technical and customer escalations related to iPhone and iPod products.

Cupertino, California, Us

Managed a team of 8 responsible for the service operations of Apple's worldwide chain of 360+ stores. Core areas of responsibility included setting and managing service strategies for all products, managing global reverse logistics supply chain for all Apple service inventory supporting the retail chain, program managing retail repair systems, responding to sustainment issues for existing products and establishing service policies for all retail service operations.

Cupertino, California, Us

As a project manager, I drove initiatives focused on reducing costs, increasing efficiency and eliminating waste related to the service of Apple's portfolio of products.

Elmhurst, Illinois, Us

• Analyzed sophisticated shipping network and identified critical shortfalls for deliveries to Northern California, new customers and rural locations. Collaborated with regional and national shipping companies and eliminated delays for nearly 500 shipments a month• Restructured customer ordering process across multiple groups while maintaining daily operations—improved service and reduced post-order requests for over 2,000 customers a week

Randolph Afb, Tx, Us

Led a cross-functional team of ten to manage and execute over $50 million in budgets and three major software development programs for the F-15 and F-22 jet fighter programs. I was also responsible for managing program KPIs and reporting to Congressional Staff for the critical F-15 development.

Randolph Afb, Tx, Us

I managed the 7-member front-office staff to oversee and coordinate all personnel processes for the 210-person group and daily operations for the $15 billion surveillance radar program. I was also responsible for coordinating with the organization’s divisional leads and all external groups and commands.

Randolph Afb, Tx, Us

I was responsible for all Joint STARS test development activities for the aircraft's simulated training upgrades. My role was to schedule, coordinate and execute all required tests to ensure the upgrades operated as specified.

Randolph Afb, Tx, Us

I researched, managed and closed-out services contracts for Mountain Home AFB. My responsibilities included coordinating with contract customers, negotiating with vendors and maintaining contract files and documentation.

Mba, Business

Bs, Electrical Engineering