Mark R. Email & Phone Number

Salem, Sc, Us

Deerfield, Illinois, Us

University Park, Pa, Us

Following are my daily duties: I develop scripts on the MECM system to streamline daily tasks for a team such as the efficient removal of Simphony Micros from workstations and baseline configurations. I update SQL servers, application servers, Oracle database systems, Credit Card systems (PCI DSS compliant), and transactional systems associated with student meal plans, housing, sporting events, and lion cash utilization. I also maintain a transaction system for managing student accounts, payments, and other functions, from Transact 3.13.8.5 to 4.1.1. My most significant achievement in this role are: • Supervised upgrade from Simphony 2.10 to Simphony 19.1.2, including 600+ Windows 10 IoT workstations, 50+ servers, SQL, Oracle, F5 load balancers, and all Simphony-related applications. • Led major Simphony upgrade to version 19.4.2.4 from a project critical to the university's annual revenue of 100M$. • Modernized existing SFTP jobs by transitioning and replacing outdated batch jobs to improve file transfer processes. • Drove automation of multiple processes across multiple teams resulting in increased productivity and efficiency. • Achieved significant time savings of three hours per Micros workstation using PowerShell automation

Hanover, Md, Us

In this job role: I performed various manual tasks performed by system administrators for the implementation of automation solutions. I helped the F&B IT team during the integration of business units to ensure a smooth transition. I served a pivotal role in managing all SFTP processes for seamless and secure file transfers. My attainments in this role are: • Led numerous projects for automating the server build process, centralizing FTP jobs into the Enterprise AD environment, and updating Confluence pages with up-to-date information. • Migrated SFTP jobs to new servers to improve performance and reliability. • Created new accounts and established workflows for SFTP operations to enhance data security.

Boca Raton, Florida, Us

My daily responsibilities: I was involved in large deployments and streamlined the deployment process. I used Blackboard's WCM and Connect products to assist development teams. I collaborated with resident DBA for more complex scripting requirements through demonstrated SQL scripting proficiency. Key contributions were: • Boosted Amazon AWS environment by converting from ELB to ALB, implementing WAF, and mitigating DDoS attacks. • Enabled efficient onboarding for new customers through AWS to rapidly provision new web servers and SQL systems. • Migrated 500+ customers to a new website for delivering a seamless transition and preserving data integrity.

Research Triangle Park, Nc, Us

Key responsibilities in this job: I managed daily meetings with customers to understand project requirements. I modified user attributes, add users to groups, and streamlined administrative tasks by leveraging PowerShell scripting. I identified intrusions, failures, and security exploits by using SIEM technologies like HP ArcSight (similar to Splunk). I contributed to website deployment and database creation scripts for providing valuable support to internal RTI Customers. Key achievements: • Restored virtual machines from NetBackup Snapshots and minimized downtime via VMware disaster recovery. • Led comprehensive security checks for operating systems and network equipment using Nessus.

Chicago, Il, Us

Given are my day-to-day duties: I configured NetApp and EMC storage systems, Cisco ACE\ASA, Citrix NetScaler, and F5 load balancer configurations for attaining scalable infrastructure designs. I monitored server uptime, conducted Nessus scans, and address security vulnerabilities to diagnose communication issues between systems, firewalls, and networks. I created batch and PowerShell scripts to streamline VMWare imaging processes for the efficient creation of new virtual machines. Noteworthy successes within this job role include: • Ensured the best functioning of WAN and internal systems through monitoring using SolarWinds, Nessus, and Wireshark.• Successfully activated hundreds of customers and generated millions of dollars through the utilization of Unity Web API. • Validated Microsoft Application Virtualization technologies, including App-V 4.6 and later App-V 5.

Round Rock, Texas, Us

• DME (Dell Migration Engineer) working on very large multimillion dollar virtualization project• P2V, V2V, and V2P migrations of hundreds of servers from multiple data centers to two central locations• Creating automation scripts and tools sets to standardize server operationalization and certification process post migration• Utilizing technologies such as VMware Converter, PS-Migrate, PS-Recon, and Double-Take Move to migrate and sync systems

Linthicum, Md, Us

• Managed Server Engineering Department at SECU of Maryland• Daily and weekly meetings with business partners to discuss ongoing projects and develop business strategies in relation to IT Systems• Daily vendor and consulting firm interactions to include but not limited to gathering quotes, signing off on RFPs, and supervising and approving time for onsite consultants• Put together project plans in regards to Exchange Server, vSphere 5, Storage, SQL, and disaster recovery redesigns and migration strategies to newer technologies• Developed, lead, and implemented project to migrate from Exchange 2003 to 2010 DAG environment• Managed Citrix XenApp 4.5 Farm environment for Application Delivery to environment of 700 employees to include branch locations• Installed and configured NetScaler MPX 5500 server appliances for hardware load balancing, application accelerations, and high availability• Developed project plan and migrated systems from HP EVA storage to NS-120 EMC storage solution (NFS to Fiber, Virtual Machines, and raw disks)• Implemented EMC Celerra solution to and replaced all Windows File servers onsite • Upgraded, migrated, and configured new vSphere 5 solution to include SRM design and implementation with consulting services• Setup EMC MirrorView and Celerra replication to in order to sync with disaster recovery location• Virtualized 90% of environment (eventually hoping to achieve 100% virtualization) and eventually see an annual software licensing, server hardware support, and facility power savings of over $500k per year• Cut $400k from IT budget by suggesting and migrating Citrix environment into production vSphere 5 cluster from stand alone systems• Began redesign of DR environment to function as a true and proper DR and to not only function as DR in a staged test• Started designing new backup system strategies, policy, and procedures in the event of a true data loss recovery scenario

Round Rock, Texas, Us

• One of four consultants in charge of migrating close to 2,000 Windows servers from physical to virtual, over WAN links, from multiple data centers colocations down to two, and while not interrupting production servers servicing millions of users • Utilized Plate Spin Recon and BMC ADDM to generate usage and system load reports as well rate of change data for properly sizing new systems• Generated documentation detailing out new hardware specifications for P2V systems in vSphere environment (vCPU, vRAM, VMDK or RDM, Disk Sizes, Number of LUNs needed with overhead for vram and snapshots)• Worked hand in hand with storage team (Hitachi HDS) to carve out needed LUNs for each of the colo environments VMDK and RDM sized per need• vSphere ESXi 4.1 environment: 15 to 1 physical to virtual consolidation, 8 Blades x 8 clusters per Data Center Virtual Center• Utilizes PS Migrate to P2V and V2P systems• Implemented a “Data Mule” migration design at to forklift servers from initial two data centers because of the WAN migration circuits not being available in time (could not use Double-Take Availability)• Tools utilized included PlateSpin–Migrate, PlateSpin–Recon, Double-Take Move\Availability, VMware Converter 4 and 5

Des Moines, Iowa, Us

• VMware VIEW VDI Rollout - thin clients, zero clients, PCoIP, and thinapps• AppSense Management Suite implementation to manage VIEW VDI user applications and profiles• Upgraded and updated Enterprise ESX technology and VC from vSphere 4 to 4.1 (ESX to ESXi migrations)• Built new ESX clusters for VIEW VDI deployment and migrated old VIEW 4.0 systems to new VIEW 4.5/4.6 environment• EMC SAN administration and storage provisioning for Clariion CX3 and CX4 systems • EMC Recover Point Administration and configurations• EMC Celerra NS 40 administration and configurations• Administer Cisco MDS 9000's for fiber infrastructure – zone upgrades and deployments across two MDS 9000’s infrastructure • Internal network topology redesign (LACP trunks, routing, etc) to stream line data communications internally – Updated routing tables and configure fiber trunks and Ethernet trunks between Cisco and HP network devices and HP blade centers and ESX hosts – Updated STP design and configurations• SQL Server maintenance - aligning system partitions, splitting out tempDBs on separate volumes, etc to improve I/O and system performance• Fortigate firewall administration, OS updates, and ACL cleanup• Exchange Server administration, maintenance, storage redesign, and cleanup• PowerShell scripting for assistance with reporting and management of the infrastructure• AD, DNS, and GPO administration and cleanup – split out policy objects, DNS scavenging, AD OU creations and design

• Lead Engineer/Team Lead at largest corporate client • Successfully implemented a migration design of mine and lead up effort for 1000+ user account E-mail migration from hosted services platform to internal Exchange 2007 CCR cluster platform in single weekend migration (Priasoft Software Utilized) - Zero down time for the customer• Designed and Reconfigured network environment for main data center location with VLANs, Firewall, Redundant WAN circuits, and MPLS• Designed and managed VMware VSphere platform• Implemented and maintained VCB, DRS, HA settings for VMware vSphere cluster• Installed and configured new BES 5.x solution for corporate infrastructure• Designed and modified IT Policies for BlackBerry devices• Assisted users in migrating from BIS to BES solution• Maintained Symantec Backup Exec 12.5 solution• Updated DSCP values on VoIP attached equipment for QOS• Sonicwall configurations and modifications • Sharepoint MOSS 2007 design, install, and stand up• EMC SAN LUN Design, Management and design and management of fiber fabric• Provided TCO and ROI analysis on current IT infrastructure model and proposed models for centralized cloud computing/SaaS Environment• Mentor and Technical Lead to a team of three young system engineers to include two Help Desk engineers and System Admin• Provide guidance to account representative/IT manager that has limited experience with enterprise class systems• Provided TCO analysis and reporting on VoIP vendor solutions• Part of Team Managing MPLS deployment to 35 sites nationally

• Lead Technical Engineer for OSD Projects at the Pentagon (DoD) Architect, Implement, and Support OSD components • Coordinate with external support components at the Pentagon dealing with project and customer needs: OSD CIO, PENREN, ITA, NISO, DICN• Architect, implement, and provided O&M training on a one million dollar plus project: ESX, Web Servers, SAN Solution, Windows 2003 Clusters for Oracle and SQL• Interact with VARs, pitch technology solutions, and provide quotes to the customer

Chicago, Il, Us

• NetApp FAS 3200 and EMC CX4 SAN technology configuration and design for VMware ESX 3.5 and 3i HA/DRS and Microsoft Clustering Environments- Storage ring, Deduplication, NFS, ISCIS, and Fiber connected storage• Provided infrastructure design and support for an ASP\SaaS customer hosted solution offering hosted software platforms, server, and application offerings• Managed 100k+ AD accounts for various customer application deployments over multiple resource, development, and production domains in environment • ESX 3.5 and 3i installation, patching, configuration, design• Fiber, iSCSI, and NFS storage configurations and implementations• Cisco ACE Hardware Load Balancer Configurations• Port level modifications to Cisco 4500 and 6000 series devices (VLAN, ingress and egress, trunks, ether groups, etc)• Cisco VRF creations and modifications • Cisco VPN 3000 and ASA 5520 modifications for point to point tunnel terminations and access• Cisco VLAN creations for network segmentation of multiple product lines• Managed multiple contexts on a Cisco ASA 5550 cluster for different product lines in same physical infrastructure• Modified Cisco, VMware, and NetApp SAN settings for performance boosts in iSCSI network • Assisted in architecting and implementing data center technology solutions and consolidations• Daily meetings with Vice President and Director level bands within the organization and managing groups to decide on customer customization designs and build outs• Interfaced with customer CIO and Director of IT level personnel on daily basis to set timelines and to insure we met their ongoing operational and customization needs• Infrastructure Team support to include day-to-day support of internal company infrastructure platforms to include Exchange 2003/2007, SQL, Active Directory, DNS, PPTP VPNs, SSL VPS, WINS, Terminal Servers and Share Point

• Designed and Maintained Windows 2003/2000 Active Directory Domains• Designed, Implemented, and Maintained VMware ESX 3.0 and 3.5 Platforms• Designed and Configured VMware ESX hosts and SAN solutions utilizing tools such as VMware Capacity Planner• Configuration of VMware ESX Technologies to include DRS, VMotion, and HA, VCB• Exchange 2007/2003 Organization Design and Implementations • Exchange 2007 Fresh Install into an organization, migration from Exchange 2003, and Migration from Domino Server• Exchange 2007 Clustering over IBM Fiber SAN Solutions• Exchange 2007 DR Configurations and Solutions (SCR, LCR, CCR)• Setup Exchange 2007 in Edge Server to HUB/Mailbox Server with Microsoft’s Forefront Security Server configurations, standalone all in one Exchange 2007 solutions, and split off Hub Transport and Mailbox Roles on separate servers• AD to AD Migrations• Utilized Quest Software to migrate AD of acquired company into parent company infrastructure with zero down time• Recommended, configured, and installed hardware and software applications for businesses throughout North Carolina • Performed Network Assessments and Network Cleanup on already existing Business Networks• Designed and Implemented Exchange E-mail Solutions for Small and Medium Businesses• Migration of Network Infrastructures from NT, Novell, Peer-to-peer to Windows 2000/2003 Active Directory• Installed and Configured Firewall and VPN Appliances for security and VPN client authentication– Cisco ASA/PIX and Watchguard appliances• Installation and configuration of Cisco Wireless Access Point Devices• Configuration and Installation of IBM SAN architecture iSCSI and Fiber

Overland Park, Kansas, Us

• One of six Field Engineers in charge of a 24/7, 2000+ Employee Call Center for Sprint PCS• Designed and implemented Ghosting and Imaging Processes to load 1100+ Desktops in less than four hours• Maintained Voice and IVR Systems for Call Center – 17 Windows NT Servers• Maintained two file and printer servers onsite – Windows 2003• Modified Port and VLAN settings for Cisco Switches and Routers• Provided weekly status reports to IT Management as well as Call Center Operations management• Managed the end user systems at eight sales, engineering, and retail locations in Charlotte Metro Area

Washington, Dc, Us

• Obtained Sergeant (E-5) in 3 years 3 months• Systems Support for a Windows NT 4 Domain – 1 PDC/72 BDC• HP UNIX Administrator – Created Accounts/Grep Processes• Design and Testing Team for ATLASS II+ in Chesapeake VA • Networked Windows 3.11, Windows 9x, Windows NT, and Windows 2000 Operating Systems• Troubleshot Network connectivity issues on Token Ring, Ethernet, and through Fiber Connections across nine NOCS • Banyan Vines Blue Mail and Exchange 5.5 Administrator• Honorably Discharged –Meritorious Unit Citation, Good Conduct Medal

Security And Risk Analysis

Associate Of Science - As, Information Technology

Bs, Information Technology