Markas Bruževičius Email & Phone Number

Vilnius, Vilniaus, Lithuania

Lithuania

Worked on Agent Service Availability Program to develop and reduce the impact of customer technical outages. Implemented necessary ITIL processes on change and incident management and led program's success towards company's KPI. Led the automation of data flows from Snowflake and ServiceNow, leveraging Power BI’s dashboard to provide real-time insights. This empowered regional teams to track their progress and receive automatic updates, facilitating informed decision-making and… Show more Worked on Agent Service Availability Program to develop and reduce the impact of customer technical outages. Implemented necessary ITIL processes on change and incident management and led program's success towards company's KPI. Led the automation of data flows from Snowflake and ServiceNow, leveraging Power BI’s dashboard to provide real-time insights. This empowered regional teams to track their progress and receive automatic updates, facilitating informed decision-making and proactive measures.Conducted numerous training sessions and shared my expertise on reporting and data analysis with various teams within the organization. By empowering teams with the necessary skills and knowledge, we fostered a culture of continuous improvement and collaboration. Show less

Vilniaus, Lithuania

Managed new version of the Point of Sale (POS) system rollout across over 200 countries. By coordinating efforts, managing timelines, and addressing challenges, I contributed to the seamless adoption of the new POS system, resulting in enhanced operational efficiency and customer satisfaction on a global scale.Collaborated closely with the security operations team and regional operations managers to identify and mitigate potential agent risks. Conducted thorough risk assessments… Show more Managed new version of the Point of Sale (POS) system rollout across over 200 countries. By coordinating efforts, managing timelines, and addressing challenges, I contributed to the seamless adoption of the new POS system, resulting in enhanced operational efficiency and customer satisfaction on a global scale.Collaborated closely with the security operations team and regional operations managers to identify and mitigate potential agent risks. Conducted thorough risk assessments, implemented appropriate security measures, and fostered a culture of proactive risk management, I successfully minimized vulnerabilities and protected the integrity of the organization’s operations. Automated various programs to streamline processes and improve efficiency. By directly working with databases such as Oracle and Snowflake, I developed and implemented automation solutions that reduced manual effort, minimized errors, and optimized data accessibility. Show less

Vilnius

Led a team of developers, overseeing their work and ensuring project milestones were met. By effectively managing resources and leveraging Agile methodologies, I fostered a collaborative and productive environment that enabled the team to deliver high-quality solutions.In addition to managing the development team, I collaborated closely with various departments within the company, including design and marketing teams. By enabling effective cross-functional communication and… Show more Led a team of developers, overseeing their work and ensuring project milestones were met. By effectively managing resources and leveraging Agile methodologies, I fostered a collaborative and productive environment that enabled the team to deliver high-quality solutions.In addition to managing the development team, I collaborated closely with various departments within the company, including design and marketing teams. By enabling effective cross-functional communication and coordination, I facilitated seamless collaboration and alignment of goals, ultimately enhancing project outcomes and stakeholder satisfaction.Throughout my tenure, I closely adhered to key performance indicators (KPIs) and objectives and key results (OKRs), ensuring projects were on track and met the established metrics for success. This approach enabled me to monitor progress, identify areas for improvement, and take proactive measures to keep projects on schedule and within budget.Operating in a fast-paced environment, I excelled at meeting tight deadlines without compromising the quality of deliverables. Through effective time management, meticulous planning, and proactive risk mitigation strategies, I consistently delivered projects on time, exceeding expectations and ensuring client satisfaction. Show less