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Mark Sutherland is listed as Strategic Operations Leader | Operations Management | Project Management | Continuous Improvement | Staff Development based in St Clair, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Mark Sutherland.
Mark Sutherland previously worked as Vice President Of Operations at U.S. Bank and National Retail Lockbox Vice President at U.S. Bank. Mark Sutherland holds Bachelor Of Applied Science (B.A.Sc.), Political Science And Government from Western Michigan University.
Accomplished, results-driven professional offering progressive background in operations leadership.Seasoned Operations Manager with broad and diversified experiences in operations, technology and customer delivery experiences. I have led large Retail and Wholesale Operations teams including production and customer service. My strengths include process improvement, talent management, financial acumen, risk and compliance management and team building.
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Greater Denver Area
Business Line was eliminated November 2018. Promoted to increasingly responsible senior-level operations management roles, for this leading provider of payment processing services to major financial services, telecommunications and utility companies.
Greater Denver Area
National Retail Lockbox Vice President – St Clair, MI (2017 to 2018)• Led, mentored and collaborated with division leadership to formulate a clear strategic direction for Wholesale and Retail Lockbox operations. Responsible for remote management of nine lockbox operational centers, including financial responsibility of $18 million dollar annualized budget. • Oversaw operational functions of 20 million payments per month and $60+ million in monthly revenue. Responsible for 574 employees; led the effort to standardize operational processes while utilizing Lean Sigma Tools to reduce costs, and increase productivity and quality.Results:• Costs reduced 12%; • Productivity increased 10%; • Quality increased 6% in addition to • Employee engagement increased 6%
Greater Denver Area
Western & Midwestern Lockbox Vice President – Denver, CO (2012 to 2017)• Oversaw payment processing operations for six Service Centers, responsible for 375 FTE and multiple Fortune 500 Companies. • Led effort to change management emphasis on productivity, quality and employee morale.
Greater Denver Area
Platform Implementation Manager – Various site locations (2011) • Facilitated US Bank in achieving one-platform solution verses multi-platform across network.
Columbus, Georgia Area
Promoted to increasingly responsible senior-level operations management capacities for this leading provider of payment processing services to major financial services, telecommunications and utility companies.Site Director - Columbus, GA (2006 to 2011) Oversaw Operational functions for check processing, account services & check disbursement operating centers. Employing 225, processing 12 million+ payment & check transactions & generating $20M in revenue. Responsible for operating center P&L; draft business plans & capital-spending requests; allocate resources; prioritize efforts; address operational challenges; & improve business processes. Results:• Support the sales team by serving as a subject-matter expert & representing the operations side of the business on calls to Fortune 500 customers. Provide sales teams with the tools required to be successful in the marketplace, help cultivate long-term client relationships & capitalize on emerging opportunities. • Championed Lean / Six Sigma initiatives & played a vital role in their implementation. Introduced technology & Six Sigma tools & processes to eliminate waste & redundant processes; institute consistent methodology, processing systems & rules across a diverse range of operating sites; & reduce staff; the measures contributed directly to a 15% year-on-year operating cost reduction, or $3.5M, in 2006. • Managed internal audit & review program, & introduced information security measures to fulfill corporate, client and government regulatory requirements, including SAS70, PCI, Reg AB testing & internal audits. Site Director – Langhorne, PA (2004-2006) • Manage 24hr 6 day week 5mm item lockbox processing center• Customer satisfaction accountability for 63 customers• P/L accountability with an operating budget in excess of 5mm annually• Site consisted of 130 headcount supported by a non-exempt staff of 4See attached resume for further description.
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Mark Sutherland is listed as Strategic Operations Leader | Operations Management | Project Management | Continuous Improvement | Staff Development.
Mark Sutherland is based in St Clair, Michigan, United States.
Mark Sutherland has worked for U.S. Bank and First Data Corporation.
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Mark Sutherland holds Bachelor Of Applied Science (B.A.Sc.), Political Science And Government from Western Michigan University.
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