Business Line was eliminated November 2018. Promoted to increasingly responsible senior-level operations management roles, for this leading provider of payment processing services to major financial services, telecommunications and utility companies.

National Retail Lockbox Vice President – St Clair, MI (2017 to 2018)• Led, mentored and collaborated with division leadership to formulate a clear strategic direction for Wholesale and Retail Lockbox operations. Responsible for remote management of nine lockbox operational centers, including financial responsibility of $18 million dollar annualized budget. • Oversaw operational functions of 20 million payments per month and $60+ million in monthly revenue. Responsible for 574 employees; led the effort to standardize operational processes while utilizing Lean Sigma Tools to reduce costs, and increase productivity and quality.Results:• Costs reduced 12%; • Productivity increased 10%; • Quality increased 6% in addition to • Employee engagement increased 6%

Western & Midwestern Lockbox Vice President – Denver, CO (2012 to 2017)• Oversaw payment processing operations for six Service Centers, responsible for 375 FTE and multiple Fortune 500 Companies. • Led effort to change management emphasis on productivity, quality and employee morale.

Platform Implementation Manager – Various site locations (2011) • Facilitated US Bank in achieving one-platform solution verses multi-platform across network.

Promoted to increasingly responsible senior-level operations management capacities for this leading provider of payment processing services to major financial services, telecommunications and utility companies.Site Director - Columbus, GA (2006 to 2011) Oversaw Operational functions for check processing, account services & check disbursement operating centers. Employing 225, processing 12 million+ payment & check transactions & generating $20M in revenue. Responsible for operating center P&L; draft business plans & capital-spending requests; allocate resources; prioritize efforts; address operational challenges; & improve business processes. Results:• Support the sales team by serving as a subject-matter expert & representing the operations side of the business on calls to Fortune 500 customers. Provide sales teams with the tools required to be successful in the marketplace, help cultivate long-term client relationships & capitalize on emerging opportunities. • Championed Lean / Six Sigma initiatives & played a vital role in their implementation. Introduced technology & Six Sigma tools & processes to eliminate waste & redundant processes; institute consistent methodology, processing systems & rules across a diverse range of operating sites; & reduce staff; the measures contributed directly to a 15% year-on-year operating cost reduction, or $3.5M, in 2006. • Managed internal audit & review program, & introduced information security measures to fulfill corporate, client and government regulatory requirements, including SAS70, PCI, Reg AB testing & internal audits. Site Director – Langhorne, PA (2004-2006) • Manage 24hr 6 day week 5mm item lockbox processing center• Customer satisfaction accountability for 63 customers• P/L accountability with an operating budget in excess of 5mm annually• Site consisted of 130 headcount supported by a non-exempt staff of 4See attached resume for further description.