Mark Teague Email & Phone Number

New York, Ny, Us

As a senior member of the IS Team, reporting directly to the CIO, I actively participate in both the operational and strategic decision-making processes. In my operational capacity, I manage a team of 15 professionals, including two Managers and three direct reports supporting five domestic and one international Office. My areas of responsibility include an outsourced Service Desk (operating 24/7/365), Desktop, AV and Mobile Support, Level 2 Application Support, Account Administration, Quality Assurance and Testing and User Adoption teams. This encompasses all aspects of strategic planning and budgetary decisions for these teams. Furthermore, I have extensive experience in project management, having led numerous successful system upgrades. I also possess expertise in vendor management.Additionally, I am a key contributor to the security team, responsible for assessing and responding to security risks. This involves policy and procedure development, addressing phishing attacks, ensuring device compliance with firm security standards, and spearheading security awareness and communication programs.

New York, Ny, Us

At Epstein Becker, I managed the Help Desk, Desktop Support and training teams supporting 500 users across 9 US based Offices.Significant Accomplishments:• Best Practices and Policies: Developed and implemented comprehensive Best Practices and Policies and Procedures that covered all facets of Information Technology. These policies included guidelines for the Use of Mobile Technology (BYOD), Information Management, System Outage Policies, and Procedures, as well as Asset Disposal.• Client Security Enhancement: Successfully responded to client security questionnaires and RFPs, proactively addressing security concerns. Developed and implemented remediation steps based on identified trends, effectively balancing attorney convenience with increasingly stringent client security requirements.• Help Desk Support Improvement: Elevated the quality of Help Desk Support by establishing a consistent and high level of customer service on a 24/7/365 basis through outsourcing partnerships. • Desktop Upgrades: Played a pivotal role in multiple desktop upgrades, contributing to design decisions, managing testing programs, developing training initiatives, overseeing hardware and software deployments, and providing overflow help desk support.• Functional Testing Program: Designed and implemented a comprehensive functional testing program to ensure the smooth integration of system changes and upgrades, enhancing system reliability and performance.• User Technology Adoption and Training: Developed and managed ongoing user technology adoption and training programs. Examples include the successful rollout of a mobile technology initiative, advanced document production techniques, and effective use of Business Development tools.

New York, Ny, Us

Help Desk and PC Support Supervisor for Pillsbury Winthrop’s East Coast offices and overseas offices. Responsibilities include managing a technical staff of 7 personnel plus up to 4 temporary staff to provide; implementation and management of various hardware and software rollouts, 1st and 2nd level help desk and Desktop Support, Asset Management including purchasing and lease returns.

CTEC Limited was one of the largest IT training companies in the UK. Senior Trainer on the Marks and Spencer account (2 year, $2 million rollout of NT4, Office 97). Promoted to Training Supervisor on the account. Responsibilities included managing a team of 10 trainers, one-on-one training for the Board of Directors, performing training needs analysis, course development, preparing documentation, being proactive in anticipating and preventing problems, preparing reports for the client and company sales team.

Ba Hons, Enterprise Development

Hnd, Business And Finance