Mark Teague Email and Phone Number
Mark Teague work email
- Valid
- Valid
- Valid
- Valid
Mark Teague personal email
Mark Teague phone numbers
Dynamic IT leader with over 25 years of experience in prestigious US law firms. I have demonstrated expertise in aligning technology with business objectives. Advocate for the needs of attorneys and professional staff in the IT decision-making process, focusing on building teams dedicated to delivering superior client service and implementing support protocols that minimize attorney downtime. Pivotal to increasing the realization of the value of technology investments through enhanced user adoption and increased efficiency.
-
Director Of User Support And EducationHughes Hubbard & Reed Llp Jul 2014 - PresentNew York, Ny, UsAs a senior member of the IS Team, reporting directly to the CIO, I actively participate in both the operational and strategic decision-making processes. In my operational capacity, I manage a team of 15 professionals, including two Managers and three direct reports supporting five domestic and one international Office. My areas of responsibility include an outsourced Service Desk (operating 24/7/365), Desktop, AV and Mobile Support, Level 2 Application Support, Account Administration, Quality Assurance and Testing and User Adoption teams. This encompasses all aspects of strategic planning and budgetary decisions for these teams. Furthermore, I have extensive experience in project management, having led numerous successful system upgrades. I also possess expertise in vendor management.Additionally, I am a key contributor to the security team, responsible for assessing and responding to security risks. This involves policy and procedure development, addressing phishing attacks, ensuring device compliance with firm security standards, and spearheading security awareness and communication programs.
-
Assistant Director Of Information Technology, User Support And Technical EducationEpstein Becker & Green, P.C. May 2003 - Jul 2014New York, Ny, UsAt Epstein Becker, I managed the Help Desk, Desktop Support and training teams supporting 500 users across 9 US based Offices.Significant Accomplishments:• Best Practices and Policies: Developed and implemented comprehensive Best Practices and Policies and Procedures that covered all facets of Information Technology. These policies included guidelines for the Use of Mobile Technology (BYOD), Information Management, System Outage Policies, and Procedures, as well as Asset Disposal.• Client Security Enhancement: Successfully responded to client security questionnaires and RFPs, proactively addressing security concerns. Developed and implemented remediation steps based on identified trends, effectively balancing attorney convenience with increasingly stringent client security requirements.• Help Desk Support Improvement: Elevated the quality of Help Desk Support by establishing a consistent and high level of customer service on a 24/7/365 basis through outsourcing partnerships. • Desktop Upgrades: Played a pivotal role in multiple desktop upgrades, contributing to design decisions, managing testing programs, developing training initiatives, overseeing hardware and software deployments, and providing overflow help desk support.• Functional Testing Program: Designed and implemented a comprehensive functional testing program to ensure the smooth integration of system changes and upgrades, enhancing system reliability and performance.• User Technology Adoption and Training: Developed and managed ongoing user technology adoption and training programs. Examples include the successful rollout of a mobile technology initiative, advanced document production techniques, and effective use of Business Development tools. -
Help Desk SupervisorPillsbury Winthrop Shaw Pittman Llp 1999 - 2003New York, Ny, UsHelp Desk and PC Support Supervisor for Pillsbury Winthrop’s East Coast offices and overseas offices. Responsibilities include managing a technical staff of 7 personnel plus up to 4 temporary staff to provide; implementation and management of various hardware and software rollouts, 1st and 2nd level help desk and Desktop Support, Asset Management including purchasing and lease returns. -
TrainerCtec Uk (Informatics) Sep 1997 - Dec 1998CTEC Limited was one of the largest IT training companies in the UK. Senior Trainer on the Marks and Spencer account (2 year, $2 million rollout of NT4, Office 97). Promoted to Training Supervisor on the account. Responsibilities included managing a team of 10 trainers, one-on-one training for the Board of Directors, performing training needs analysis, course development, preparing documentation, being proactive in anticipating and preventing problems, preparing reports for the client and company sales team.
Mark Teague Skills
Mark Teague Education Details
-
Ulster UniversityEnterprise Development -
North West College Of TechnologyBusiness And Finance
Frequently Asked Questions about Mark Teague
What company does Mark Teague work for?
Mark Teague works for Hughes Hubbard & Reed Llp
What is Mark Teague's role at the current company?
Mark Teague's current role is Director of User Support and Education at Hughes Hubbard & Reed LLP.
What is Mark Teague's email address?
Mark Teague's email address is mt****@****law.com
What is Mark Teague's direct phone number?
Mark Teague's direct phone number is +121235*****
What schools did Mark Teague attend?
Mark Teague attended Ulster University, North West College Of Technology.
What skills is Mark Teague known for?
Mark Teague has skills like Management, Information Technology, It Strategy, It Management, Project Management, Leadership, Training, Document Management, Technical Support, Strategy, Disaster Recovery, Microsoft Office.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial