Mark A Thomas Email & Phone Number

South Harrison Township, Nj, Us

Radnor, Pa, Us

Working on service desk group email inbox. Modifying and creating user accounts in AD. Distributing RSA software tokens. Using Networker to create tape restores of files.• Use Active Directory Users and Computers and ADManager Plus to modify, create, and setup termination of user accounts• Worked on tickets using Serena Business Manager (SBM)• Using SCCM to patch servers and workstations• Creating packages to install and upgrade software on servers and workstations• Using SCCM to work on tickets for security vulnerabilities on workstations and servers

Infrastructure EngineerSupported 15,000 devices in over 900 stores running Windows 10, Windows 7, Server 2016, and Server 2019 including the VMware 7.0 cluster environment. Support for the 3rd party technicians called to the stores for any hardware or software problems. Support for imaging of the devices in the stores.• Supported 2 Ivanti Endpoint Manager environments.• Patched over 1000 workstations with Microsoft and 3rd party security patches monthly using Ivanti Endpoint Manager to keep them compliant and secure• Deployed and upgraded software on corporate and store devices with SCCM and Ivanti Endpoint Manager• Worked with the SolarWinds to help be proactive in problem solving• Worked with group policy to configure software for store devices• Supported upgrades of store devices from Windows 7 to Windows 10, Server 2016, and Server 2019

IT Infrastructure Engineer proficient in supporting Windows server technologies. Administer and maintained 800+ Windows physical and virtual servers in several domains. Administer and maintained a VMware 6.5 environment with several clusters and remote hosts. Patched Windows servers with Ivanti Endpoint Manager to 97% compliance Have strong troubleshooting, written, and verbal communication skills. Motivated with a strong work ethic, positive attitude and dedicated to quality, client satisfaction, and personal development.• Provisioned and configured Windows servers to specifications for solutions to support user’s applications and projects.• Worked on a Windows server upgrade project, upgrading 400+ Windows 2008 servers to Windows server 2012 R2 and 2016.• Installed, upgraded, and configured Ivanti Endpoint Manager for patching Windows severs, distributing software, and creating daily reports.• Decommissioned physical and virtual servers and tracked hardware for repurposing to new projects.• Worked with SolarWinds Orion platform to develop server monitoring standards to reduce downtime and created reports for Windows, Linux and VMware host servers.• Maintained, supported, and upgraded local and remote VMware 6.5 environment by building, administering, and configuring hosts. Monitored resources of host and guest for performance issues.• Supported Active Directory in several domains through AD tools• Worked with group policy to help secure servers.

Support 1000 Windows servers and applications, Administer and maintain a VMware vSphere 10 node cluster running 300 VMs, Upgrade and support a Microsoft System Center Configuration Manager 2012 R2 infrastructure for patching of servers• Upgrade the System Center Configuration Manager 2012 SP1 infrastructure and clients to 2012 R2 CU4,• Setting up automated patching for the server infrastructure with System Center Configuration Manager.• Setup deployment of Operating Systems and software packages with SCCM• Documented deployment process of VM for new server deployment.• Help upgrade Windows 2003 servers to Windows 2008 R2 or 2012 R2 operating systems.• Administer a 10 node VMWare 5.1 cluster running 300 VMs through vCenter server.

Wayne, Pa, Us

Administered a Windows Active Directory infrastructure for support of 18,000 users and 70 domain controllers worldwide. Supported, maintained, and upgraded a Windows Enterprise IT server infrastructure of 500 servers including replication and trust management. Assisted in troubleshooting network and firewall issues across the LAN/WAN environments. Supported a Microsoft DirectAccess infrastructure for secure external connection for users. • Monitored the Windows Enterprise IT server infrastructure using Operations Manager to reduce downtime.• Project Lead for global installation, configuration, and administration of System Center Configuration Manager 2012 R2 infrastructure.• Lead for patch management and software deployment for both servers and workstations with System Center Configuration Manager 2007 and 2012 R2.• Mentored a team of 3 on the setup, support, and maintenance of patch management and software deployment using System Center Configuration Manager.• Redesigned the Active Directory OU structure to make it flatter and easier to setup permissions for administration.• Developed, created, and maintained process documents for global operations for software installations, server builds and day to day operations for use worldwide.

Wayne, Pa, Us

•Supported server administration worldwide including operating system upgrades, capacity, and performance analysis as it relates to day-to-day operations. Administered and maintained a VMWare clustered environment using vSphere vCenter server. Provided third tier support to SunGard IT Helpdesk and administrators in various business units worldwide. Monitored and maintained backups for Disaster Recovery and restore purposes. • Project Lead for global installation, configuration, and administration, and upgrade of System Center Configuration Manager 2007 infrastructure.• Mentored junior staff on day to day operations, and System Center Configuration Manager responsibilities.• Developed, created, and maintained process standards for use on Global IT Helpdesk.• Worked with external vendors to provide solutions for hardware and software problems.