Mark Townsend Email & Phone Number

Philadelphia, Pa, Us

Sidney, Nebraska, Us

• Hunting Sales Outfitter at Cabela's onsite Newark, Delaware, where I excel in demonstrating safe equipment handling, providing legendary customer service, and achieving sales excellence• Recognized several times for exceeding sales goals and performance initiatives• Archived two STAR performance awards• Passionate about connecting customers with nature through the use use of recommended hunting equipment and enhancing their experiences• Ensured customer satisfaction and safety through safe handling and use of hunting equipment

Houston, Texas, Us

• Crafted comprehensive plans for data center modernization, guiding customers to achieve maximum efficiency in product and service engagement.• Led technical discussions and successfully implemented compute storage, and networking designs in hybrid cloud scenarios.• Developed and led technical discovery workshops, showcasing expertise in HPE Tech Pro, Nimble Storage Design, and XAAS.

• Helped Customers by Configuring Providing Safe and Secure Remote Connectivity To Corporate Applications during Covid-19• Designed Private and Hybrid Cloud Computing & Virtualization Solutions to scale• Provided Professional Services and Contract Services Sales • Contracted Converged & Hyper-Converged Infrastructure Planning and Implementation• Enterprise Systems Architecture & Design• Management and Security Software• Data Center & Edge Networking• Business Strategy Development

Round Rock, Texas, Us

• I’m passionate about customers getting the most out of their compute, storage and networking solutions. I have always been able to look at a customer’s needs from a solutions approach and work with the sales teams to overcome all technical obstacles in an expeditious way• With a focus on ROI, my primary responsibility at Dell was to lead pre-sales engineering support for storage and networking on global accounts• It was also my responsibility to deliver high caliber presentations to clients concerning suggested solutions. I was the translator that Dell needed in order to convey technical information to the customer. • My innate ability to communicate, negotiate, and form alliances between vendors and distribution partners was a strength in pre-sales

Westport, Ct, Us

• As an industry expert, my primary role at Eastern was acting as a Dell Technologies trusted advisor. I drove the adoption of Dell solutions across the entire platform, companywide. Although this was a big undertaking, I seized the opportunity based on my background knowledge and success rate building complete solutions • I spearheaded product demonstration and proof of concept evaluations, which led to the successful adoption of Dell solutions. My ability to effectively communicate, develop and implement strategies as a team lead helped sustain an alliance and ensure the growth of the companies’ solutions to the satisfaction of all stakeholders• In addition to driving the Dell adoption, I also served as the point-person for any escalation of technical issues between customers and sales teams. My ability to interface with customers and answer their technical questions became invaluable to the sales teams. Acting as a liaison between these two entities helps to forge levels of trust between companies and ensures a smooth transition. I enjoyed being the person people could rely on to manage technical documentation and offer perspective through the entire lifecycle of the sale. Key Achievements▪️ Dell Technologies trusted advisor▪️ Spearheaded Dell, EMC and VMware product demonstrations using converged or hyper-converged infrastructures▪️ Finalized technical designs and pricing of all sales

Fort Mill, Sc, Us

• Created and presented solution proposals for clients to achieve high ROI was my specialty as a Solution Architect. • On a regular basis I would meet with account executives and direct meetings with clients to offer the technical perspective they needed to determine customer requirements• Delivered roadmap that customers desired to meet their needs• I deepened my relationships with customers by organizing and managing workshops and devising assessments to accurately evaluate the client environment• My ability to gain perspective allowed me to devise appropriate strategies and provide recommendations for infrastructure transformation. Key Achievements▪️ Optimized annual revenue for Dell Technologies products and services by 72%▪️ Led formulation of client solutions, including hardware, software, and services▪️ Sustained client account relationships by uncovering new opportunities

Round Rock, Texas, Us

• As the leader of the Dell field engineering team, I spearheaded coordination between subject matter experts and sales for networking, servers, and storage products. I used my comprehensive technical plan for solutions to serve the clients and drive the sales team, which resulted in exceeding my annual goals• One of the more interesting and challenging components of this position was my role working with the public sector. The juxtaposition of working with the public sector compared to the corporate sector is significant, yet rewarding. • A large part of my job was dedicated to formulating storage and networking solutions for state and local government offices, colleges and universities, and state judicial systems. The unique demands associated with working for the public sector offered me and my team the space to try and construct efficient storage solutions Key Achievements▪️ Crafted strategic enterprise business plans for expansion across sector lines▪️ Increased NJ and Philadelphia public sector adoption of Compute, Storage, Networking, and professional services▪️ Drove adoption of enterprise storage products in NJ accounts, which exceeding quota by 24% YOY

Houston, Texas, Us

• Orchestrated leadership and pre-sales support to Global and Enterprise accounts in designing, evaluating, and developing business-critical systems through integration of HP Cloud Computing and Converged Infrastructure solutions. • I assisted the clients to achieve optimum business value and competitive advantage • One of my main duties was to engage with the clientele to provide expert advice and pre-sales solution consulting on HP CloudSystem computing and converged infrastructure solutions• I also delivered pre-sales support to all customer segments assigned through customer requirements assessment, technical presentations, and detailed system designs architecture.A few of my key accomplishments are mentioned below:• Accelerated sales cycles, maximized margins, expanded opportunities, and realized multi-million/year quota through pre-sales solution design and support; secured HP High Achievers Club in 2007.• Established, oversaw, and nurtured customer and partner relationships for long-term success.• Drove successful customer evaluations of HP CloudSystem and converged infrastructure solutions; served as member of highly-skilled HP CloudSystem Matrix Operating Environment Installation Team.• Strategically planned, initiated, and led server consolidation projects by leveraging hypervisor technology to consolidate physical servers via Microsoft Hyper-V and VMware vSphere.

Valley Forge, Pa, Us

• Subject Matter Expert for the Microsoft Enterprise Infrastructure within Data Centers• I was responsible for the Installation of Compute, Storage and Network equipment in all of the Vanguard and SunGard data centers• Provided Moves, Adds, Changes, Updates, and Decommissioning of Data Center Hardware• Built and supported financial systems used for fund pricing and trading • Provided operational support for the development, client testing, and production environments • SQL Server Team Lead• Team Lead responsible for the performance testing automation• Designed, built and implemented SQL Server consolidation projects• Evaluated vendors for the Technology Operations business unit• Installed and maintained remote mail and database cluster servers • Responsible for all aspects of the internal application performance testing environments

Business Administration

Education record