Marcos Ortega Gonzalez Email & Phone Number

New York City Metropolitan Area

New York, New York, United States

Responsible for opening/closing location, inventory control, and successful sales goals. Trained new employees in-store policy, drink creation, duties, and excellent customer service. Supervised team by instructing, motivating, and monitoring performance with constructive feedback.

New York, New York, United States

Created complex drink orders in a high-traffic neighborhood. Monitored inventory, temperature logs, and calibrated espresso shots. Maintained sanitary work environment. Upheld company standards and regulations. Trained new baristas.

New York, New York, United States

Call center agent. Processed warm and hot calls. Provided consultations in mass tort & complex litigation. Created client and case profiles. Build relationships and confidence with potential clients, and follow up on potential case leads. Adapted to new case types and new case type screening processes.