Responsibilities: - Built and maintained project dashboards for high-level visibility on project profitability and staffing.- Created process flows for seamless interdepartmental operations.- Led strategic vision and future innovations, leveraging AI when necessary.- Developed staff onboarding and training programs, including creating how-to guides for all departments.- Created and maintained a dynamic cost calculator based on previous project profit and loss.-… Show more Responsibilities: - Built and maintained project dashboards for high-level visibility on project profitability and staffing.- Created process flows for seamless interdepartmental operations.- Led strategic vision and future innovations, leveraging AI when necessary.- Developed staff onboarding and training programs, including creating how-to guides for all departments.- Created and maintained a dynamic cost calculator based on previous project profit and loss.- Collaborated with department heads on recruitment, insights, community engagement, and programming.- Reviewed programs and platforms to ensure alignment with business needs and scope.- Assessed staff technical capabilities to maximise the use of their skills and abilities.- Managed client sales and accounts, including client introductions and training.- Developed project proposals and cost estimations.- Ensured quality assurance across all departments.Achievements:- Created a custom project management platform to track recruitment processes and budgets.- Developed and managed the production of a gig economy app.- Successfully rebranded 10k Humans (formerly Echo MR), including design overhaul and new website launch. - Obtained ISO and SOC2 Type 2 certification for 10k Humans.- Achieved a 100% project success rate with timely delivery. Show less

Responsibilities: - Client sales and account management- Client Onboarding and training- Questionnaire and report writing- Project proposals and costings- Upselling project requirements- Strategic vision and future Innovations- Resolutions management - Highest level of customer satisfactionAchievements:- 100% project success rate with timely delivery- Successfully worked remotely managing the entire APJ region- Above target with 72% ARR for 2019

Responsibilities:- Manage custom built community- Responsible for all project operations- Analysis panel health and metrics- Account management- Data processing and reporting- Project costings- Mentor and coaching- Project managementAchievements:- Developed highly successful custom project community platform- Recruited and directly managed an off-shore support operations team- Recruited and managed a team of 20 casuals

- Oversee the smooth running of all departments including, but not limited to: panel management, recruitment and fieldwork.- Maintenance of ISO 26362 panel accreditation - Account and project management- Recruitment - Point of contact for external suppliers

- Ensured the success of all CLT and IHUT projects- Events management- Recruitment and training for all field team members- Consistently implemented and improved current costing platforms- Assisted panel with accreditation of ISO 26362

- Supervised all CLT and IHUT projects - Liaised with field staff, vendors and suppliers to ensure a successful project- Streamlined and automated procedures for loading and removing data, time sheets and rosters

- Overseeing the successful dinning experience of a renowned Michelin guided restaurant- Taking and controlling bookings to ensure smooth service and maximum seat turnover- Banking and Processing- Stock rotations and orders- Staff hire and training

- Manage dual receptions for hotel and leisure guests- Recruitment and training- Implement new reception management program- Ensure high customer service at all times- Manage change orders,safe and registers

- Maximize room capacity for 46 rooms- Instigated online booking systems and partnerships- Ensure all sales targets were met- Work with wedding coordinators to create wedding packages

- University Placement- Spending 1 month in each department- Learning all aspects of Hotels- Working along side duty managers