Mark Austin Email & Phone Number

St. Catharines, On, Ca

Niagara Falls, Ontario, Canada

Ontario, Canada

Niagara, Ontario, Canada

Working with existing clients to enhance their service and renew their contracts

St Catharines, Ontario, Canada

Greater St-Catharines-Niagara Metropolitan Area

St Catharines, On, Canada

Oakville, Ontario

Managed 5 experienced Sales Reps that sold to both New Clients as well as managed Existing business. Increased both the average order size and the overall margin on the existing business.

Responsible for the Sales Results for 6 Distributors and their Sales Organizations by executing the Tactical Business plans designed for the Builder market and the residential energy market in Ontario. I developed the program with the Distributor executing the Sales activity as my Business partner. Doubled Agent Productivity per representative from 1.6 deals per night to 3.2 deals per night by providing ongoing coaching, formal training and goal setting.Proven leader in achieving sales; Exceeded the Net New Gas Target in 2003 by 9 % and by 17% in 2004 and am 148% year to date.Developed New Distribution Channel for selling a New Product for Furnaces and Air Conditioners. Sales grew from 0 sales per month to 1600 gross sales per month and leveled out at 500 deals per month.Developed a Direct Sales Force as well as the sales process that made it more efficient to sell into the New Mover customer segment and the New Home MarketManaged Customer Complaints, Net and Gross Sales, Sales Promotions, Manage Customer relations and monitor commissions and modify procedures to formulate best practices for all Distribution teams.Negotiate arrangements with Distributors to Increase Productivity.

Increased regional Sales from 300,000 in Monthly Revenue to $3 million Managed 12 Sales Representatives in 3 Offices in Southwestern Ontario.Responsible for developing 3 merging markets Kitchener/Waterloo, Hamilton and LondonImplemented training course for new recruits - speeding up profitability and increasing retentionEvaluate territory in order to build new telecommunication infrastructureSet forecasts and quotas, coach sales staff, oversee and write all performance evaluations, salary reviews and expense accounts

Build and Develop solid business relationships with all Business partners and Customers.Implemented and Expanded Sales distribution by developing an Alternative Sales channel with the Strategy built around Agents and Sales Associates. The channel grew and was bringing in 60% of our new business compared to 10% in the previous year.In charge of Business Promotion.Marketing, Costing & Estimation.

National AccountsResponsible for the Sales results in Ontario for Roger's "Top 400" customersDevelop short and long term sales and marketing strategies that build solid business relationships with clients in order to exceed the Sales targetsMeasured and managed a team of 3 Sales Manager and 44 Sales Representatives in the Ontario cellular and paging marketplace. Achieved 111% of the cellular target and 105% of paging targetAssistant to the Vice-President of National AccountsFormulated comprehensive business plans for Roger's National Account distribution channel and presented Strategies to Senior ManagementOrganized, planned and executed programs, including Sales incentives to increase Sales Reps. ProductivityControl Activities with Regional Sales leaders across Canada and our Vice-Presidents as well as chair quarterly meetings.

B.A.Sc., Consumer Studies

Certified Institute Of Management, Business Skills And Knowledge

Education record