Mark Austin Cpa Email & Phone Number

Sydney, Nsw, Au

Sydney, Australia

Senior Business Consultant focussed on the sale and exiting of BT Financial Groups face-to-face personal financial advice business. Working with stakeholders from Advice Investment and Private Wealth Systems to build new interfaces from all Platforms to Viridian Financial Advisors.Working on Project Neo as a Business consultant reporting to the Project Director for Product & Platforms, managing processes and technical requirements across Product & Platform applications to ensure Clients and Advisers transitions smoothly.

Sydney, Australia

• Identifying potential IFRS 17 impacted Business Capabilities• Determining business and cost implications of the PAA Model vs the General Model for GI business• Scoping the finance and actuarial systems design• Documenting the high level transitional financial impact to Suncorp.• Establishing Business requirements for the Australian and NZ teams (GI & Life)

Sydney, Australia

Implement System, Process and behavioural enhancements to the way International Students take up Health I managed and implemented the following work streams to improve the end to end customer experience for International Students joining BUPA:• Welcome Communication programme for International students• Correct capture of Student’s contact details• Expanding Digital Network to improve Bupa Health cards• Improved Omni channel Experience for International students

Sydney, Australia

Senior Business Analyst on Responsible Lending Program.

Sydney, Australia

The Insurance Advice Remediation Program reviewed poor life insurance advice provided by advisers resulting in the Client under-insured or over-insured, As Stream Lead I managed two workstreams – the first stream achieving the following:• Completion of Business Requirements• Tactical and Strategic IT Solution for tracking remediation cases• Full testing completed• User Guide created, communications issuedThe second workstream developed an approval process with Legal, Actuaries, Finance, Risk, Insurance Channel Management, the Licensee and the AMP Life Company.

Sydney, Australia

The Unclaimed Monies submission is an annual process to remit unclaimed funds to ASIC that have been dormant for over 7 years. This Multi-brand, multi-product Regulatory Project was established to comply with legislative changes to the dormancy period from 3 to 7 years. • Facilitation of multiple workshops with senior stakeholders to elicit business requirements for compliance and process improvement.• Delivered changes to systems, processes and collateral to ensure an accurate and timely remittance.• Leading the Business Analysis stream to deliver key artefacts including Business Requirements, the Requirements Management Plan, and the Risk & Compliance Plan.• Management of 60 stakeholders, over functional areas of Product including Deposits & Transactions, Payments, Business, Institutional and Home Loans. Other key stakeholders were Compliance, Legal, Operational Risk, Group Operations, Distribution, Marketing and IT.

Sydney, Australia

Managed multiple stakeholders to achieve the following project outcomes:Loyalty Rewards Project • Implementation of functionality for reward offers to customers for Data, discounts on phone bills, and reward points on Virgin Velocity via the Telesales, Retail, and Digital channelsSimplified Payments Project• Implementation of a online payment method and App to pay phone bills allowing option to make payments online. This reduced customer calls, cutting operational cost by $500,000 p.a. • Improvement of Bpay processing cycle time and file processing to enable multiple files per day..Pre-paid ID verification Project:• Implementation of Pre-paid ID verification to comply with legislation• Verification of all pre-paid customer activations

Sydney Cbd

Replacement of Risk Portfolio systems with SAP; upgrade of Wall St and Murex investment banking systems –specifically upgrading treatment of derivatives data interfacesSize: Budget of $70M, 100 staffMy role: Managed a team of 3 Business Analyst End to end documentation of key business requirements, identifying business impacts to all affected systems; thorough testing, change managementIn this project I delivered:• Business Requirements Documents & input to Functional Specs for upstream downstream systems• Workshops to establish “as is” and “to be” process and Gap analysis, Impact Assessment • End to end Testing of all migrated and affected data inputs - covering 19 Product systems Management of multiple stakeholders to achieve the following project outcomes:• Replacement of the bank’s legacy Customer Risk application with SAP BP, showing accurate risk view of customer’s risk exposure• Improved Data Quality for Risk Management system• Single view of the customer’s credit risk for CBA• Process improvement for frontline staff• Regulatory and prudential reporting requirements met for ASIC and APRA• Customers reported under correct categories, improving accuracy of risk and capital algorithms

Sydney, Australia

• Personal Property Security Reform (PPSR) Program - a $30M Transformation Program replacing state-based registries with one national security register for all Personal Property assets in Australia• Management of two Business Analysts in the Business Lending work-stream

Sydney, Australia

• Senior Business Analyst for Personal Lending Retail Banking on the National Consumer Credit Protection Reform Programme (NCPR) – $50M national project

Sydney, Australia

Project Manager for multiple major projects including:- Upgrade to Office 2007 (5,000 users)- Migration to XPA Financial Reporting (500 users)- Upgrade to E-claim 7.5 (expense claims) upgrade (5,000 users)• Budget $3M• Project Team 15• Application users 5,000

Sydney, Australia

Upgrade of interfaces to SAP and replacement of File Transfer software• Budget $2M• Project Team 10• Application users 3,000

Develop unit pricing processes and systems to comply with APRA and ASIC regulations• Budget $0.5M• Project Team 7• Application users 2,000

Sydney, Australia

Implementation of Oracle General Ledger for a major superannuation scheme • Budget $1M• Project Team 10• Application users 2,000