The Peppercorn Team is passionate about bringing the human element of recruiting and coaching to a larger audience through the use of technology.

Leading a team of highly seasoned professionals, I developed the strategy and delivered high-profile programs and projects, including the HR Strategic and Operational Excellence program, the PeopleOps Strategic Transformation program, and the Compensation Improvement program.I formally served as the Google GAIN (Google Aboriginal, Indigenous, and Native Network) club leader and represented Google as an ambassador and featured speaker at the 2022 AISES (American Indian Science and Engineering Society.Under my leadership, we have eliminated multi-millions annually in compensation errors, reduced offer turnaround time by 86%, yielded a 411,000 reduction in HR tickets, and achieved 50,000-hour savings for recruiter efficiency all by enhancing processes, streamlining communications, reducing recurring issues, and lending supporting resources.Furthermore, we capitalized on opportunities to enhance our bottom line and working efficiency by delivering millions in efficiency savings and impact, delivering a 32% recruiting efficiency uptick across three million annual applicants and led implementation of new performance management processes and tools directly impacting 180,000 employees.

I was selected as the Advisor in Residence to help startups focus on scalability, growth, organizational structure, and fundraising. I mentored and accelerated over 25 promising startups and led a team of five to coordinate program activities in Google’s accelerator, including guest founder presentations, VC pitches, and panel discussions with industry leaders. I also directly coached others to succeed in scaling startups and raising funds. As part of my responsibilities, I secured several high-value speakers across Google and positioned pitch days with the top VC and angel funds across Korea and Silicon Valley. Highlighted achievements include:➜ Raising multi-millions in pre-seed, seed, and series-A funding by assisting six lucrative startups. ➜ Receiving a 98% approval rating from Google for Startups incubator teams.➜ Earned an invitation as an Advisor in Residence and selected as a Global Program Mentor.

As the co-founder, COO, and CSO of Fuelster Technologies, I pitched and raised millions in funding while leading the development of Fuelster’s mobile app. In addition, I oversaw the corporate brand and marketing, human resources, strategy development and implementation, and coordinated all equipment, fuel supply, and delivery routes. I hired the first 20 highly qualified employees based on company needs, objectives, and the candidate’s skill set, and directly led a team of 75 drivers with a customer base of over 75,000.We were recognized as the top mobile fueling app in Los Angeles and a top-five mobile fueling app nationally from 2019 to 2022.Targeted successes in this role include: ➜ Landed multimillion-dollar deals with major shopping centers, universities, fleet customers, and large corporations within the first six months of operation. .➜ Secured 50 corporate customers, including exclusive and sought-after deals with the NFL, NHL, MLB, and NBA teams.➜ Raised millions of dollars in seed and series-A funds by spearheading investor relations and securing a Startup Grind spot.

I sparked revenue stream generation, elevated customer satisfaction and margins, and developed the strategic planning process for company initiatives.While leading the director of operations, logistics director, and three additional direct reports, I established and built an operational excellence program encompassing customer centricity, productivity and revenue benefits, and corporate training programs. Due to my invaluable expertise, I had the opportunity to be a featured speaker at the 2018 Business Transformation and Operational Excellence Global Conference. Additional achievements and successes include:➜ Produced a 25% improvement in the new product introduction process, which garnered a 15% uptick in speed to market and a 12% market share increase.➜ Trailblazed a multi-million-dollar cost reduction and increased revenue by 12% above projections, eliminating the need for 30 resources by redesigning a manufacturing, logistics, and supply chain.

I manufactured and led cross-functional teams to identify and drive process improvement initiatives across HPE’s software and service businesses. I also created and maintained a process improvement framework and methodologies to standardize the process across the organization and drive automation opportunities.I was the driving force of change across all levels of the organization by transforming and delivering crucial KPIs/OKRs. In addition to the above mentioned responsibilities, I managed a multimillion-dollar budget while leading a team of 21 global strategy and operations professionals.Highlighted achievements include:➜ Acquired multi-millions by coordinating and leading a corporate pricing and finance rationalization program.➜ Implemented a major cross-selling software and enterprise initiative that generated new business opportunities in two quarters with a 350% increase in annualized sales and a 100% increase in operating profit.➜ Saved surplus amounts in efficiency costs within nine months and unearthed a 45% increase in new logos by reshaping the SW SaaS strategy and capability assessment.➜ Selected to participate in the 10-month Harvard Leadership Align program.

I led a team of 11 while creating, maturing, and delivering new management consulting services by partnering with clients. I also formulated and implemented custom operational excellence strategies at customer locations to realize measurable client performance improvements. I guided large-scale operational transformation projects, including process redesign, organizational restructuring, and technology implementation. While maintaining relationships with key client stakeholders, I contributed to business development activities, including proposal production and client presentations. Additionally, I redesigned the strategic planning process for the manufacturing and supply chain business units. Most notable accomplishments in this role include:➜ Driving large complex sales deals involving multiple business groups, I was able to increase multi-million dollars in new business for all industries ➜ Accumulated a surplus in revenue in the first year of delivering a new management consulting service focused on operational excellence in financial services, technology, and retail.➜ Generated multi-millions in savings by directing an end-to-end freight and logistics cost reduction program.➜ Mastered financially lucrative product and services sale ROI from a company investment securing multiple early wins and substantial potential revenue, margin, and positive customer impact realization.➜ Secured a multimillion-dollar hardware sale by delivering a successful engagement.

Implemented and drove the Lean Six Sigma initiative into Cisco Systems Supply Chain and Finance groups. Led the identification of a portfolio of projects which vastly improved efficiency, cost savings and revenue with ground-breaking results. IMPACT: Directly responsible for an end to end Freight & Logistics cost reduction program which resulted in over $75M in hard savings to the company.

Directly responsible for the management and delivery of the Bank of America/Merrill Lynch contact center integration, with a $145M expense budget and $113M in cost savings, impacting 1,700 FTE and 14M clients per year at 7 geographic sites. IMPACT: Developed management routines that created a sales and client review process, which incorporated monthly client reviews and scorecard development. This new process led to a 15% increase in the Market’s “Percentage of Sales to Goal” metric, and resulted in a $13.2M sales revenue increase.

Led the transition and conversion of Bank of America’s acquisition of US Trust in the California Market. This transition successfully led to the integration of over 100 associates, over 800 clients, and $17.2B in Assets under Management.

Led Operational Excellence efforts in Premier Banking, Consumer Banking, Credit Card and Mortgage, with a specific focus on call center, back-office operations and customer facing operations and revenue generation.

Led the coordination, development, and implementation of an organization-wide operational excellence and process improvement initiative across the Retail Lending division.

Led the roll-out of Lean Six Sigma into newly acquired companies. Identified and drove projects and trained new employees on Lean Six Sigma. Industries include Flight Simulation, Insurance and Equipment Financing.