Mark Yellen Email & Phone Number

United States

Smithfield, Virginia, US

• Responsible for managing a team that maintains, improves, and builds new reporting capabilities for multiple functions of the business.
• Builds strategic partnerships with leaders in cross-functional areas of the business to implement process improvements that streamline the efficiency and accuracy of the reporting process.
• Develops a deep understanding of operational processes and identify needs, then uses technology to deliver impactful reporting solutions.
• Responsible for delivering daily, weekly, and monthly reports accurately and on time.
• Delivers ad-hoc analysis of large datasets to quickly provide insight into the business.

Seattle, WA, US

• Drive the BI roadmap by prioritizing long-term and short-term initiatives around enterprise, self-service BI and analytics.
• Serve as vice-chair of organizational data governance committee.
• Engage closely with Business & Applications Coordinators in your team and other stakeholders to understand business requirements and to build scalable process and metrics
• Implement solutions that enable the functional business leaders to efficiently drive actionable insights and make effective decisions
• Manage expectations and priorities concurrently and strategically in a fast-paced environment
• Leverage internal tools (e.g. PowerBI, Boomi, SQL) & knowledge resources to help deliver data-driven findings and recommendations

Seattle, WA, US

• Lead a team of 4 high-preforming employees focused on analysis, research and process improvement.
• Created and maintain Donor Profile Score, a predictive model of our donors using internal and external open source data, allowing Development staff to segment and target donors more effectively.
• Led cross-departmental work group to audit and reconcile anomalies in donor data by instituting a quality assurance program.
• Revamped the annual Campaign Analysis Report to the Board of Directors documenting the past year’s fundraising results by distilling down the report from over 30 to 11 key metrics.
• Responsible for eWay Online Workplace Campaign Platform, supporting over 100 campaigns and close to $4M.
• Created and maintain organization-wide Financial Dashboard report of fundraising progress.

Seattle, WA, US

• Led the Donor Data Standards team, a cross-departmental work group, identifying rules for data standardization and procedures. Documented standards and implemented measures to insure compliance.
• Provided insight into key trends, allowing Development leadership to make informed decisions on fundraising strategy, including shifting the business model from workplace giving to individual giving.
• Developed process improvements to optimize use of data and automations to save time, labor and improve accuracy, such as creating the annual Renewal process.
• Developed tools and used Rapid Insight Analytics Suite to create predictive models of donor behavior using internal and external open source data.
• Responsible for the annual Campaign Analysis Report of fundraising results.
• Hired, trained, and managed the Data Analyst. Developed documentation and work standards for the Data Analysis team.

Seattle, WA, US

• Analyzed fundraising performance and created metrics to measure results against targets.
• Supported Workplace Giving Team by ensuring data was accurately entered, maintained and reported. Developed Standards for Data Integrity.
• Used SQL Reporting Services to design, write and produce reports necessary for supporting Workplace Giving strategies.
• Used analysis to better target the direct mail campaign, resulting in a savings of nearly $20,000 per year.
• Developed Data Standards to better streamline data entry and consistent usage. Applied those standards to over 480,000 donor records.
• Developed tools using 3rd Party data to cleanse, format and classify donor addresses, now used organization-wide.

Stamford, CT, US

• Primarily focused on creating and maintaining center reports using extensive knowledge of SQL, SAP Business Warehouse, IBM DB2, and Microsoft Access.
• Created weekly/ monthly statistical measures for center performance.
• Created databases which were used to provide a repository for contact information, status of collection efforts and notification to key team members in advance of deadlines.
• Completed Six Sigma Yellow-Belt training and utilized skills to evaluate root causes for problems/issues.
• Performed process mapping to find areas of improvement.
• Utilized project management skills to guide and track projects and issues from start to finish.

Stamford, CT, US

• Utilized Visual Basic programming skills to automate data entry into mainframe.
• Worked as part of a team to develop specialized billing process and procedures for several important strategic commercial accounts.
• Developed A/R reports through queries in SAP/Business Warehouse for Strategic Account customers.
• Created and delivered SAP/Business Warehouse user training to center employees.
• Utilized MS-Office Products to create specialized invoices for our largest customers, including the Federal and State government accounts.
• Responsible for relationship management on 13 major Federal Government accounts, with over 8,000 locations.

Stamford, CT, US

• Utilized Lucent CentreVu Supervisor software to observe associates.
• Trained new team members in both technical and non-technical skills.
• Created spreadsheet to assist with national calibration of quality monitoring.
• Utilized DB2 queries to collect daily report data.
• Developed new procedures and metrics for evaluating employee performance.
• Supervised a team of over 35 associates performing telephone diagnostics on office equipment.

Stamford, CT, US

Provided technical support via telephone on all Pitney Bowes low and mid range mailing equipment.

Master Of Science - Ms, Data Analytics

Bachelor Of Science (Bs), Business - Information Technology Management

A.S., General Studies