Mark Zwick, Mba, Cism Email & Phone Number

Appleton, Wi, Us

Woodcliff Lake, New Jersey, Us

Responsible for developing, implementing, and sustaining Powerfleet’s global business systems strategy across our 18 regional entities. Powerfleet serves 7,500 customers in 120 countries and across 6 continents and was formed by the recent merger of Powerfleet and MiX Telematics in April 2024. I'm excited to be guiding our amazing team of business stakeholders and systems professionals as we build and deploy a single business applications ecosystem to enable superior customer experience and processes standardization across the globe.

Portland, Maine, Us

Enabled the transformation of Covetrus from independent business unit operations to regional shared business and IT services on global platforms for CRM, HRIS, ERP, systems integrations, contact center, and MDM. Deployed an easily extendable systems architecture which empowered successful M&A and organic growth. • Organizational Development & IT Transformation: Built IT service organizations for ERP, Payments, and Financial Services (MS D365, SAP); CRM (Salesforce.com); PMO (Asana, Jira); Integrations (Boomi); HRIS (Workday, ADP); Master Data (Stibo); ITSM (BMC); Custom Applications (Microsoft).• Acquisition Integrations & ERP Deployments: Standardized key business processes for Care Plans (insurance) and nutritional supplements acquisitions and moved operations to Microsoft D365 ERP.• Contact Center & Telephony Transformation: Revolutionized North American contact center, product support and inside sales operations with a unified omnichannel (voice, chat, text, email, etc.) strategy that leveraged workforce management and AI on a simplified architecture while cutting 1/3 of IT spend.• System Integrations for Seamless Customer & Employee Experience: Conceptualized, funded, built and launched an internal Application Integration Service product increasing reliability and lowering cost.• Master Data Management: Established Covetrus’ MDM program gathering global data leaders, establishing priorities, building MDM Center of Excellence and implementing the enabling software.

Portland, Maine, Us

Lead the establishment, strategic development, continuous evolution, and day to day operation of the Centers or Excellence for all global and multi-business unit enterprise business systems. Unified sales operations in multi-product regions using Salesforce.com CRM and global HRIS via Workday in 38 businesses that formed Covetrus.• CRM Partnership, Deployment & Evolution: Unified sales and customer service for all North American products by extending Salesforce.com to all N.A. businesses at 48% less than quoted.• HRIS and Payroll Systems Global Deployment: Lead Workday Technology Implementation team that unified all HRIS systems on Workday and 80% of Payroll systems on ADP.• Magnetic Departmental Culture: Developed and sustained highly productive, business-intimate IT teams where the people we served like working with us so much they switched careers into our IT teams. • Acquisition Integrations & ERP Deployments: Standardized key business processes & ERP for Equipment & Field Service company, a Group Purchasing Organization, and a Veterinary Study Group.

Portland, Maine, Us

Enabled Covetrus Global Software Services to run a single business by unifying processes and systems for 7 independent software business units in North America, Australia, and Europe. Implemented Phase I of global CRM project in Australia, UK, and two North American Business Units. • ERP Implementation & Evolution: Saved 50% ($1.2M) on a global ERP Implementation by delivering on the promise to complete all 6 business units for less than the winning bid for first unit’s deployment.• CRM Program & Implementation: Enabled a sell-as-one-team strategy after being tapped to turn around a behind budget and schedule global Salesforce.com implementation. Reset culture, strategy, third-party relationship, reduced run costs 37%, and increasing output to deliver on time and budget.

Green Bay, Wisconsin, Us

Turned around a $4M ERP and EDI project by collaborating with stakeholders to develop the strategy and customer-focused IT team capable of supporting the business processes and systems needed for rapid growth. Accountable for all IT functions. Hired, steered, mentored, and motivated 38-member project team. Leveraged analytical skills to develop IT strategy and programs. Reported to CEO as member of Senior Leadership Team.• ERP Project Leadership: Successfully restarted stalled ERP initiative, rebuilding functional and technical project team, establishing documentation standards, design books, integrated/unit testing systems and tracking processes.• EDI Strategy & Implementation: Cut $1.6M in implementation expenses and saved $500K in annual VAN fees with new EDI strategy, architecture and solution that also reduced recovery risk footprint by 91%.• Information Security & Disaster Recovery: Established program and controls via partnerships and educating leaders.• Business Partnerships for Effective IT Solutioning & Governance: Established steering teams that, among other results, gave Sales & Finance teams better pricing controls as a lower cost and Operations improved parcel shipping and freight billing applications.• System Performance to Meeting the Demand: Reduced master data syncing cycles from 20 days to <1 day while boosting testing accuracy.• Disaster Recovery and Business Continuity: By designing an economical disaster recovery strategy, I exceeded required recovery time objectives (RTOs), recovery point objectives (RPOs), and data loss periods.

Plymouth, Wisconsin, Us

Developed IT strategies for and expertly directed the full lifecycle of complex programs that enabled the company in rapid B2B growth and retail and e-commerce startups. Introduced best-practices that harmoniously delivered on the diverse channel-specific needs for executive decision-making, sales, labeling, customer service, trade spend management, manufacturing, shipping, shop floor control, quality assurance, compliance, and inventory. • Acquisition & Divestiture Leadership: Led successful efforts to unify business teams, business processes and support IT functions within 100 days of 4 acquisitions.• Continuous Improvement & Innovation: Founded a team that developed tech-savvy business leaders.• Tight Fiscal Management: 38% annual spend reduction over 4 years while increasing IT project output.• Dependable Technology with Friendly IT: 99.997% uptime and garnered an "Awesome" customer rating.• Successfully steered ERP implementations and upgrades valued at up to $4.5M.• Customer Intimacy Enhancing CRM: Forecasting, trade spend management, call center, product profiling.• Custom Application Development: Mobile Applications for process & discrete manufacturing, receiving, pick/pack, shipping, and inventory control that skyrocketed accuracy and efficiency. Trade spend management solution that cost 78% less than competing software, effectively enabling1,645% retail growth. • Tight Fiscal Management: In just 4 years, I reduced IT spend by 38% while increasing IT project output.

Acquired, turned around, and sold the 8-location tax and accounting business for 2.5x invested. Applying leading-edge technologies, I redesigned go-to-market and operational strategies, boosted sales 14.5%, and realized a 352% margin increase in the first12 months after acquisition in 2003. Leveraged virtualization and electronic document management solutions to support rapid business growth, improve customer experience, and reduce labor costs.Hired as the Vice President of IT in 2001, and purchased the business in 2003.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Arts (Ba), Computer Science