Mark Bachmore Email & Phone Number

Melville, Ny, Us

East Northport, Ny

Type of services offered:Buying SellingInvestment PropertiesRenting / LeasingRelocating1031 Tax ExchangeShortsales / ForeclosureVacant Land

Chelmsford, Ma

Manage worldwide Sales team and dealer channel• Achieved company targets for several quarters• Developed standardized forecasting methodologies• Managed Latin America territory and closed opportunities• Increased Salesforce Pipeline year on year

Fort Salonga

Type of services offered:Buying SellingInvestment PropertiesRenting / LeasingRelocating1031 Tax ExchangeShortsales / ForeclosureVacant Land

Perform consultation services as required

Melville, Ny

Vice President, Worldwide Operations (2010 to 2013)• Improved margins 2% • Implemented Salesforce.com quote tool that was used by all sales personnel • Developed standardized forecasting methodologies• Achieved quarterly revenue goals between 6M to 8M for products and services• Pioneered ERP changes Vice President, Worldwide Sales and Operations (2007 to 2010)• Managed 20+ Senior Account Managers and Regional VP’s • Reduced system COGS by purchasing components in bulk and negotiating major contracts • Improved customer experience by implementing email ticket function into Salesforce • Developed new cubicle design creating more of a team approach • Consistently achieved or exceeded management’s expectations for performance and extraordinary serviceVice President, Product Support and Operations (2004 to 2007)• Over the years that I managed Service, revenue grew by 50%• Managed trusted relationships with mobile truck and rental providers • Improved customer experience by implementing Webex for service engineers to use remotely in to fix systems and created a knowledgebase to help answer commonly asked questions• Decreased system delivery time to build, test and ship new orders from 30 days to 15 days• Continually focused on delivering the highest quality productsDirector and Vice President, Product Support (2000-2004)• Pioneered Salesforce.com as a common sharing tool for Service and Sales • Created PMA offering which helped contribute an additional 1.5M to 2M per year of revenue• Expanded to the London office with an additional Service Engineer• Strengthened support on a 24/7/365• Responding to industry change I adopted a new hire service engineer standard in which qualification selection would focus more on computer skills instead of what used to be solely based on broadcast knowledge• Established Fed-Ex hub to store emergency parts Manager, Demonstration Services (2000)• Implemented a program to rotate older demo equipment

Hauppauge, Ny

Responsible for interfacing with customers to identify and resolve system malfunctions in a timely manner.• Resolved Service issues which resulted in more satisfied customers• Provide rotational after hour and weekend on call support• Achieved many letters of extraordinary levels of support

Bohemia, Ny

Responsible for interfacing with employees to identify and resolve system malfunctions in a timely manner. This required an in depth knowledge of wiring and part schematics• Resolved issues in a timely manner and was often complemented for being very thorough

Glen Cove

Responsible for interfacing with customers to identify and resolve system malfunctions in a timely manner.• Knowledge of reading wiring and part schematics• Perform installation of new equipment and maintenance of existing

Bachelor Of Technology (Btech), Electricial Engineering

Associate'S Degree, Mechanical Engineering