Mark Baines Email & Phone Number

Manchester, England, United Kingdom

I have joined Cisco to help organisations get the value from the solutions they have invested in with Cisco. I am focused on working with organisations to understand their business reasons for investing in a solution or technology and the desired business outcome they require and then working with them and Cisco to achieve those outcomes.

Uk Based With Global Travel

• Brought into Unify to drive the internal transformation of Unify from a Direct sales model to a partner centric model.• Building of cloud proposition • Focus on Pre-sales, creation of Global mind-set and team ethos, shared learning and development through partner engagement and enablement. • Transformation of engagement, toolsets and infrastructure as well as organizational alignment of internal resource to meet the company goals.• Driving worldwide cadence for channel… Show more • Brought into Unify to drive the internal transformation of Unify from a Direct sales model to a partner centric model.• Building of cloud proposition • Focus on Pre-sales, creation of Global mind-set and team ethos, shared learning and development through partner engagement and enablement. • Transformation of engagement, toolsets and infrastructure as well as organizational alignment of internal resource to meet the company goals.• Driving worldwide cadence for channel partners and pre sales and cloud teams • Portfolio Harmonisation Show less

Uk Based With Global Travel

• Review and revise toolsets and governance model for consulting practice specifically with a view to strategic consumption models for collaborative communications models.• Focus on business outcomes and solution modeling with a focus on IaaS, UCaaS and CCaaS capabilities across hybrid cloud and on premise environments• Day to day management of 30 consultants geographically spread across the globe.• Lead executive stakeholder management activities ensuring professional and… Show more • Review and revise toolsets and governance model for consulting practice specifically with a view to strategic consumption models for collaborative communications models.• Focus on business outcomes and solution modeling with a focus on IaaS, UCaaS and CCaaS capabilities across hybrid cloud and on premise environments• Day to day management of 30 consultants geographically spread across the globe.• Lead executive stakeholder management activities ensuring professional and consistent engegement across multiple industry verticals. • Increased billability from 7% to 24% in 6 months Show less

Uk Based With Global Travel

• Multiple high value / strategic client relationship turnaround engagements £50m+ – details available under NDA• Directing innovation interface/relationships within theatre sales and broader leadership team driving Innovation and Transformation• Initiated programmes to recruit and build internal skill sets accelerating time to market• Successfully identified, commercialised and enabled delivery of 5 collaboration technology solutions for global portfolio from existing IP bank to… Show more • Multiple high value / strategic client relationship turnaround engagements £50m+ – details available under NDA• Directing innovation interface/relationships within theatre sales and broader leadership team driving Innovation and Transformation• Initiated programmes to recruit and build internal skill sets accelerating time to market• Successfully identified, commercialised and enabled delivery of 5 collaboration technology solutions for global portfolio from existing IP bank to monetise market leading capabilities. • Defined the Communication as a service (CaaS) capabilities to meet business models of our clients.• Engage and align key technical teams and architects from across all business units to agree and create advanced futures roadmap and leading conceptual technical discussions. Show less

Uk With Global Responsibility

• Successfully built a new Converged Communications department within BT to design, build, implement and manage the new technology framework• Management and responsibility for an IP Voice Capital Budget of £30 million P.A and a business Operating Budget of £6.4 million • Spearheaded and led BT’s global transformational programme – “Harrier” transforming all BT’s legacy communications infrastructure into Software based, SIP powered unified communications framework which enabled… Show more • Successfully built a new Converged Communications department within BT to design, build, implement and manage the new technology framework• Management and responsibility for an IP Voice Capital Budget of £30 million P.A and a business Operating Budget of £6.4 million • Spearheaded and led BT’s global transformational programme – “Harrier” transforming all BT’s legacy communications infrastructure into Software based, SIP powered unified communications framework which enabled savings of £110m+• Developed, global multi-lateral effort that drove to the inception of the transformational Harrier architecture delivered ROI in less than 12 months for some divisions.• Successfully maintained service levels on core platforms at 100% available for Telephony, 99.8 for Contact Centre, 99.8 for unified Communications• Responsible for the streamlining and rationalisation of Converged Communications from 148 FTE to 98 FTE whilst increasing productivity by 25% Show less

Uk Base, Global Responsibility

responsible for the transformation of BTs internal unified Comms Infrastructure, through strategic direction to deployment. responsible for multi-million pound capital and operational budgets

Represent BTWM regarding It strategy and manage capital IT and UC budgets within agreed targets.

Scxience Diploma

Hnc, Biochemistry And Science

Science