Mark Anthony Baluyos Email & Phone Number

• Responsibilities:
• Work with cross-functional teams to ensure quality throughout the software development
• Perform regression tests to identify any potential issues, ensuring the updates have not negatively impacted the existing functionality.
• Report bugs to the appropriate development teams.
• Create guides, best practices, and maintain technical documentation.
• Create training content, facilitate discussions, and personally deliver the training to onboard and educate new hires for technical support.

Philippines

• Responsibilities:
• Provide support to network engineers, ensuring they have the necessary resources and guidance for their work
• Assist customers, property managers, and technicians with HSIA(High-Speed Internet Access) related issues on a wide range of devices and provide the necessary technical support
• Troubleshoot minor network infrastructure issues
• Monitor and track escalated tickets to ensure proper handling and resolution.Tools I use:Nomadix
• Ruckus

Philippines

• Responsibilities:
• Interact with Debt Collection Agencies to validate information and check fraudulent activities.
• Conduct Risk assessments by analyzing credit scores and credit history.
• Keep records of customer interactions, transactions, and complaints.Tools I use:Equifax
• Internal software documentation system