Mark Anthony Baluyos Email & Phone Number

Responsibilities:• Work with cross-functional teams to ensure quality throughout the software development• Perform regression tests to identify any potential issues, ensuring the updates have not negatively impacted the existing functionality.• Report bugs to the appropriate development teams.• Create guides, best practices, and maintain technical documentation.• Create training content, facilitate discussions, and personally deliver the training to onboard and educate new hires for technical support.• Assist customers in troubleshooting and resolving software and hardware issues via chat and email.• Collaborate with colleagues in the main office located in Switzerland.Tools I use:Zendesk • JIRA • Microsoft 365 • Notion • DevTools • Postman API

Philippines

Responsibilities:• Provide support to network engineers, ensuring they have the necessary resources and guidance for their work• Assist customers, property managers, and technicians with HSIA(High-Speed Internet Access) related issues on a wide range of devices and provide the necessary technical support• Troubleshoot minor network infrastructure issues• Monitor and track escalated tickets to ensure proper handling and resolution.Tools I use:Nomadix • Ruckus • Motorola Network Controller • Cisco Controller • HP Network Controller • Linksys • NetGear • Value-Point Systems • ElevenOS • Mikrotik • 4IPnet • Colubris Devices • TPLink • D-Link

Philippines

Responsibilities:• Interact with Debt Collection Agencies to validate information and check fraudulent activities.• Conduct Risk assessments by analyzing credit scores and credit history.• Keep records of customer interactions, transactions, and complaints.Tools I use:Equifax • Internal software documentation system