Mark Baron Email & Phone Number

Derby, United Kingdom

Service Delivery Manager responsible for a wide ranging portfolio of Customers.

Wetherby, UK

• Project Manager, with responsibilities including:
• Project start-up / governance and management meetings;
• Creation of PID, work packages, plans, risk and issues logs;
• Budgetary and financial management of projects;
• Creation and management of project teams;
• Management of change to services, systems or people/teams;

Alfreton, Derbyshire

I have recently left IBM to pursue permanent or contract Project Manager, Programme Manager and Information Security contracts.Please contact me with any opportunities that may be of interest.

Leicester, United Kingdom

• I managed the successful migration from ISO 27001:2005 to the new ISO 27001:2013 standard against extremely tight deadlines, achieving external certification via Bureau Veritas International. Responsibilities include:
• Manage a team of SME's and technical specialists (including Customer resources) to implement a typically 12-18 month programme of work in just 4 months;
• Creation of a robust plan and set of agreed deliverables to achieve external certification against the new ISO… Show more I managed the successful migration from ISO 27001:2005 to the new ISO 27001:2013 standard.
• Creation of a robust plan and set of agreed deliverables to achieve external certification against the new ISO 27001:2013 standard;
• Ensure that all stakeholders (including senior Client stakeholders such as the CIO, Head of Privacy and Head of Emergency Planning) were kept up to date on progress and were also aware of any risks, issues and.
• Provide effective financial management, ensuring that the appropriate resources were utilised for all tasks and each individual was clear on their scope and milestones;

Leicester, United Kingdom

• I undertook the role of Projects & Programmes Portfolio Manager, succeeding a resource that was at the senior end of the band above mine. Responsibilities included:
• Managed a delivery portfolio of ~30 active projects (along with 30+ in the pipeline);
• Managed 12 Project Managers, including Client PMs, TUPE'd PMs and IBM PMs;
• Within 3 months I managed the successful closure of more projects during a single month than in any month in the history of the account;
• Achieved an… Show more I undertook the role of Projects & Programmes Portfolio Manager, succeeding a resource that was at the senior end of the band above mine. Responsibilities included:
• Achieved an unprecedented level of project closure throughout my tenure;

Portishead, United Kingdom

• I managed a team of IBM UK, Customer seconded staff and a 3rd party supplier team to deliver a $1.5m upgrade to Avon and Somerset Constabulary’s business critical Duty Management System. Responsibilities included:
• Managed the team throughout the development lifecycle from requirements gathering workshops with the Customer and 3rd party supplier through hardware procurement and installation, migration and clean-up of data and the.
• Managed the team throughout the development lifecycle from requirements gathering workshops with the Customer and 3rd party supplier through hardware procurement and installation, migration and clean-up of data and the.
• Managed change control on the project, including the signing and delivery of a $108k change request for additional system capabilities very late in the project cycle;
• Day-to-day management of the project and team;
• Management and Customer reporting, including presenting progress updates at weekly Customer meetings and also at weekly meetings with the Southwest One CEO, IBM Associate Partner and IBM account Delivery Project.

Taunton & Portishead, United Kingdom

• I performed the role of Delivery Project Manager on Southwest One. Responsibilities included:
• Managed a team of ~30 IBM UK, IBM India (both landed and offshore) and Customer seconded staff;
• Delivered a suite of around 40 complex technical changes;
• Managed a dedicated ~$500k P&L for delivery of changes that augmented the base team;
• Managed the team throughout the development lifecycle from initial requirements gathering workshops with the Customer through Design, Build… Show more I performed the role of Delivery Project Manager on Southwest One..
• Managed the team throughout the development lifecycle from initial requirements gathering workshops with the Customer through Design, Build, Unit Test, UAT and Implementation;

Farnborough, UK

• Managed the 24 x 7 x 365 Operations Team which consisted of 16 members of staff across Infrastructure and Application support;
• Led the team in the delivery of sub-projects including the automation of system healthchecks (saving several man-hours of effort per day) and improvements to onboarding and account management procedures;
• Worked with the Service Manager on the planning and implementation of a consolidation of two Operations teams into a single, combined team with a… Show more
• Worked with the Service Manager on the planning and implementation of a consolidation of two Operations teams into a single, combined team with a reduced headcount resulting in ongoing cost savings;
• Implemented a new Operations incident management process which drastically reduced the number of open incidents, ensured Operational ownership of outstanding issues, and reduced the time to closure of raised incidents;
• Provided technical leadership, guidance and mentoring to all members of the Operations Team, along with planning and estimating work and providing support and feedback;

Farnborough, UK

• Responsibilities included:
• SME for creation of ~120 Operational Procedures required to operate and maintain the new e-Borders system. This included scoping and definition of the required procedures, assigning and managing the creation of.
• SME for creation of ~120 Operational Procedures required to operate and maintain the new e-Borders system. This included scoping and definition of the required procedures, assigning and managing the creation of.
• Provided technical expertise for Service Delivery aspects of the transition to the new e-Borders system, including Incident Management, Change Management, Problem Management and physical / environmental limitations &.
• Carried out technical and business Impact Assessments for Change Requests and defects identified / raised by the Customer and IBM. Assessments included providing estimates for each defined requirement or issue.
• Act as IBM representative at regular Security Working Group meetings with the Customer;

UK

• As Service Manager on the project I led a team of IT Specialists to deliver a 24x7x365 service on a critical, strategic multi-site secure Government IT system, with a focus on consistently exceeding contracted service.
• Incident Management - prioritisation, assignment, escalation and closure of incidents within SLA targets. Ownership and… Show more As Service Manager on the project I led a team of IT Specialists to deliver a 24x7x365.
• Incident Management - prioritisation, assignment, escalation and closure of incidents within SLA targets. Ownership and management of all Major Incidents with all relevant stakeholders, including representation at MI.
• Configuration Management – managed hardware, software and system configuration baselines;
• Defect Management – defect prioritisation, assignment, resolution and implementation;
• Change & Release Management - managed system changes and minor enhancements from impact assessment through to live system deployment, including management of maintenance windows;

Project Manager working on Strategic Initiatives and BSkyB Picnic account within the UK Delivery Centre in IBMs Application Services division.

Team Leader for the 18 members of the Nortel HSS Product Verification team. The team consists of both full-time Nortel staff and offshore contractors and I am responsible for ensuring that the verification of the HSS releases is completed on time and is of a very high quality.

Joined Nortel as a graduate from university and worked as a PV engineer on the Fixed Wireless Access product, primarily on the OAM/P systems based on OpenView on a HPUX OS.I was responsible initially for testing specific features within releases and then became responsible for the quality of whole releases.I spent 10 months as an Expat in Miami, USA from.