Mark Bartelt Email & Phone Number

Austin, Texas Area

Directly supervised up to 8 field engineers and 1 shop technician.Familiar with OASIS asset and inventory tracking software including BOM, PO and Part Manager functions.Maintained inventory levels of all spare parts and supplies for the MWD maintenance shop.Performed debug and failure analysis on failed equipment including generation of detailed reports for management and customers including plans for corrective actions.Managed relationships with vendors and suppliers to ensure on-time and cost effective delivery of parts and services for the MWD division.Worked independently and with in-house drafter to design custom tools and eqiupment to reduce failures and increase efficiency both in the shop and in the field.Experienced with XXT, Telemetrix and Laversab MWD tools and configuration software including shop maintenance and testing procedures.Familiar with Mezintel gamma logging software and related setup for use with XXT/Laversab surface equipment.Familiar with APS MWD tools and configuration software including shop maintenance procedures for both fixed mount and retreivable pulser assemblies.

Austin, Texas Area

Part of a team of mechanical and electrical engineers tasked with developing a next generation, ultra compact MWD tool. Tasked with identifying suitable connectors for both internal and external interfaces, cable/wiring harness design and routing as well as power source selection.Worked closely with the mechanical engineering team to plan wiring channels, external electrical connections and ensure synchorization between the mechanical and electronic designs with regard to shape, size and accessability for assembly, repair and maintenance of the electronic modules.Interfaced with several distributors and manufacturers to obtain product specifications, samples and analyze feasability of customized products to fit the application.

Produced various reference designs and evaluation modules to support various Symphony audio DSPs including hardware and software.Acted as liason between the applications team and 3rd party partners such as Dolby Labs and DTS throughout the implementation and certifications of various projects including Dolby TrueHD, DTS-HD and Dolby Volume.Performed direct technical support to customers by providing assistance with overall system architecture, device selection, schematic design, layout, software architecture and software/hardware debug ensuring production of a successful end product.Created and presented technical training material used for both internal and external training sessions covering such topics as device architecture, software applications and device applications in sessions ranging from one hour high level presentations to day long hands-on labs to highly detailed, multi-day workshops at a customer’s site.Generated content for and reviewed technical documentation including device reference manuals and data sheets, reference design and EVM user guides, application notes and whitepapers.

Provided direct, engineering level support and expertise for Motorola/Freescale’s DSP portfolio (56300, 56600, 56800 and StarCore) to customers ranging from tier 1 to college students with a primary focus on the Symphony audio DSP family.Helped develop the Technical Information Center (TIC) FAQ system and was the team’s “FAQ Champion” responsible for the conversion of the old internal Q&A database into the new FAQ system and management of new FAQs added to the system.Developed and maintained a set of templates and guidelines used by the TIC company wide to interact with customers and resolve issues via Siebel.Generated content for and reviewed technical documentation including device reference manuals and data sheets, reference design and EVM user guides, application notes and whitepapers.Consistently leading the team in key metrics such as number of issues resolved, average speed of resolution and customer satisfaction.